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PUBLIC SERVICES AT THE SALANG DISTRICT OFFICE, SIMEULUE REGENCY Cut Lasmi; Ahmad Yani; Risna Dewi; Ti Aisyah; Syamsuddin
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1586

Abstract

This study aims to determine how public services are implemented at the Salang District Office, Simeulue Regency, and to identify factors that influence the quality of these services. The background of this study is based on the phenomenon of public services that are not fully optimal, where various obstacles are still found, such as limited human resources, inadequate facilities and infrastructure, and the ability of the apparatus to operate information technology that is still limited. This study uses the theory of public service quality with reference to three main dimensions, namely reliability which includes consistency, accuracy, and trustworthiness. Then, responsiveness which includes speed, accuracy, and precision. And empathy which includes caring, responsiveness, and sensitivity. The method used in this study is a qualitative descriptive method with data collection techniques through interviews, observation, and documentation. The data obtained are then analyzed through the stages of data reduction, data presentation, and data verification. The results of the study indicate that public services at the Salang District Office, Simeulue Regency, generally run well. From the aspect of reliability, employees are able to provide services quickly, accurately, and in accordance with applicable procedures. In terms of responsiveness, employees demonstrated agility in responding to public needs and complaints with good communication and polite behavior. Meanwhile, in terms of empathy, employees were assessed as friendly, patient, and concerned about the community's situation, creating a comfortable service atmosphere. Overall, public services at the Salang Sub-district Office have been running quite effectively and have earned the trust of the public. Although increasing employee capacity and equalizing service quality are still needed to optimize public services in the future.
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Asad Indo Santalia Indra Santoso, Septy Indrijawati, Aini Istifarah Izzatil Mardiah, Nurul Izzatul Ma'rifah Jasminto Jayanti Yusmah Sari Jazlina, Nurin Jekki Arto Marbun Joni Rokhmat Judana Julaiha Kalvin Albert Parinding Kaseng, Saharuddin Kasim, Safril Kasman Kasman, Lusia Khaerus Syahidi Khafidah, Ainnur Khairani Itsnainy, Siti Khairul Umam Khasanah, Zakirotul Khoirul Umam Khotibul Umam Kormil Saputra KORNELIUS, YOBERTH Kuat Ismanto Kurniawan Arizona Kusmiyati Kusumawati, Andi La Ode Muhamad Munadi Lailatul Faizah, Arfina Laily Masruroh Laindjong, Nadia Pratiwi Lies Indriyani Lisa Rahmi Lukman M, Nendi Alfiyatul M. Alhabsyi, Ni’ma M. Nabiel Mushoddaq M. Romli M.J NASHIR Ma'ari, Aman Madjid, Rifki Julyanto Mangenre, Muh. Fadli Mardianus Marinda, Ardi Marsudi Utoyo Mas'ud Masita, Azza Maskuri Sutomo Masri Masruhim, Amir Mas’ud Mauludi Meidina, Tatiana Miftahul Hasan Miniharianti Miru, Sulaiman Moh Aidil Wahab Moh. Hasan Firghol Muttaqien Mohammad Adi Windiarko Mohammad Ega Nugraha Muasomah Muh Akbar Muh Yusuf Tahir Muh. Natsir Mahmud Muh. Zukri Malik Muhajirin Muhamamd Kandriana Muhammad Amri Muhammad Amrullah Pagala Muhammad Aris Safi’i Muhammad Fadhli Muhammad Jarul Rozki Muhammad Naim Muhammad Nur Korompot Muhammad Rifaid Muhammad Sarjan Muhammad Taufiq Abadi Muhammad Wildan Muhsin Mukhlis Mulis Munir Munirah Murniati Muslianti Middin Mutahara.B, Nurul Muthmainnatun Mufidah Mutia Azizah Nuriana Mutmainna, Nurunnisa Muzakkir Nadia Sari Nadila Nagu, Nadhirah Najamuddin Petta Solong Nasrullah Nedy, Jon Nela Ranita Amanda Ngatmin Nilam Agustryanti Nirsal Nirwana Nolvitasari Nur Abdi, Muhammad Nur Aisyah Nur Azizah Nur Azizah Afifah Idrus Nur Isnaini Farida Nur Khusnul Hamidah Nur Rasyidah, Andi Nur Santy Asminaya Nuraeni Nurasia Nurazizah Rahmi R Nurdin, Arianto Nurfadilah Nurfarhati NURHADI Nurhayati Sutan Nokoe Nurhikmah Nurjanah, Ai Dian Siti Nurul Hasanah Nuryamin Oktovianus Cristian Karubaba Pancanugraha, Indra Papuangan, Astriyani A. pengelola, pengelola Pontoh, Grace T Pramudya, Ady Praptiningsih Prasetya, Tri Budi Pratama, Eka Setia Pratiwi Aurina Herman Sumantri Pratomo Cahyo Kurniawan Pricylia Chintya Dewi Buntuang Prismawiryanti Prismawiryanti Puspita Sari, Rafika Putra Hasugian Putra, Rizky Anugrah Putri Putri, Fariska Amalia Putri, Rahmita Rachman, Muhammad Aulia Rahmatun Inayah Rajindra Ramadhan, Sahrul Ramdhani Sucilestari Ranir Atfar R Ratih Puspitasari Ratna Ayu Damayanti Raudhatul Jannah Razak Ali Razi, T. 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