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All Journal International Journal of Informatics and Communication Technology (IJ-ICT) J@TI (TEKNIK INDUSTRI) SPEKTRUM INDUSTRI Prosiding SNATIF Teknik dan Ilmu Komputer JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) Prosiding Semnastek Jurnal Ilmiah Teknik Industri WIDYAKALA JOURNAL JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Equilibrium: Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Journal of Economic, Bussines and Accounting (COSTING) Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) International Journal of Supply Chain Management Journal on Education JIEMS (Journal of Industrial Engineering and Management Systems) ComTech: Computer, Mathematics and Engineering Applications Jurnal Teknologi Journal of Business and Applied Management Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Ilmiah Teknik Industri JURNAL LENTERA BISNIS JURNAL EKOBIS DEWANTARA Dinasti International Journal of Education Management and Social Science Jurnal Informasi dan Teknologi Business Management Journal Program Studi Manajemen Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Pendidikan dan Kewirausahaan Bulletin of Counseling and Psychotherapy Open Access Indonesia Journal of Social Sciences Community Development Journal: Jurnal Pengabdian Masyarakat Edunesia : jurnal Ilmiah Pendidikan International Journal Of Science, Technology & Management (IJSTM) Journal of Economics and Business UBS Journal of Business and Audit Information System (JBASE) Jurnal Kewarganegaraan International Journal of Engineering, Science and Information Technology Open Access Indonesia Journal of Social Sciences Sigmagri Journal of Applied Business, Taxation and Economics Reseach Journal of Economics, Management, Entrepreneurship, and Business (JEMEB) Jurnal Transportasi, Logistik, dan Aviasi (JTLA) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Multidisiplin Madani (MUDIMA) East Asian Journal of Multidisciplinary Research (EAJMR) Indonesian Journal of Business Analytics (IJBA) Formosa Journal of Sustainable Research (FJSR) Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Journal of Law, Poliitic and Humanities SENTRI: Jurnal Riset Ilmiah Jurnal Sistim Informasi dan Teknologi Journal of Accounting Management Business and International Research Journal of Management and Creative Business Abdimas Mandalika Journal of Social Science and Business Studies Journal of Information System, Technology and Engineering Proceeding of International Conference on Entrepreneurship (IConEnt) RESLAJ: Religion Education Social Laa Roiba Journal Journal of Innovative and Creativity KALBISIANA Jurnal Sains, Bisnis dan Teknologi Siber International Journal of Digital Business International Journal of Economics, Business and Innovation Research Global Leadership Organizational Research in Management EDUCARE: Jurnal Pendidikan dan Kesehatan International Journal of Psychology and Health Science Seumike : Society Progress Journal
Hendy Tannady
Universitas Esa Unggul, Jakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Analisis Peran Disiplin Kerja, Komunikasi dan Lingkungan Kerja Terhadap Kinerja Guru dan Karyawan Sekolah Dasar di DKI Jakarta Suryati; Hendy Tannady; Nana Citrawati Lestari; Dasep Supriatna; Nanny Mayasari
Jurnal Kewarganegaraan Vol 4 No 2 (2020): Desember 2020
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4219

Abstract

Abstrak Tujuan dari penelitian ini adalah untuk dapat mengetahui apakah dari variabel komunikasi, disiplin kerja dan lingkungan kerja terdapat pengaruh terhadap kinerja karyawan SD Strada Dipamarga. Dalam penelitian ini untuk proses pengolahan data menggunakan uji Validitas, uji reliabilitas, analisis deskriptif, uji normalitas, uji multikolinearitas, uji heterokedastisitas, uji regresi multiples (berganda), koefisien determinasi, uji F dan uji T dengan bantuan SPSS 20.0. Dalam sampel yang digunakan sebanyak 40 responden. Dalam penelitian ini menggunakan pendekatan kuantitatif dengan metode teknik purposive sampling. Untuk pengumpulan Data dilakukan dengan penyebaran kuesioner dengan menggunakan skala likert untuk mengukur setiap penyataan. Hasil penelitian menyatakan bahwa komunikasi tidak memerikan berpengaruh secara signifikan terhadap kinerja karyawan serta untuk disiplin kerja dan lingkungan kerja memberikan berpengaruh secara signifikan terhadap kinerja karyawan. Kata Kunci: Komunikasi, Disiplin Kerja, Lingkungan Kerja, Kinerja Karyawan Abstract The purpose of this study was to determine whether the variables of communication, work discipline and work environment have an influence on the performance of the employees of SD Strada Dipamarga. In this study, the data processing uses validity test, reliability test, descriptive analysis, normality test, multicollinearity test, heteroscedasticity test, multiples regression test, coefficient of determination, F test and T test with the help of SPSS 20.0. In the sample used as many as 40 respondents. In this study using a quantitative approach with purposive sampling technique method. Data collection was carried out by distributing questionnaires using a Likert scale to measure each statement. The results of the study stated that communication did not provide a significant effect on employee performance and for work discipline and work environment had a significant effect on employee performance. Keywords: Communication, Work Discipline, Work Environment, Employee’s Performance
Analisis Faktor Determinan Consumer Decision Produk Halal pada Aplikasi Pesan Antar Makanan Iwan Adinugroho; Hendy Tannady; Eva Solina Gultom; Sari Fitri; Nova Erliyana
Jurnal Kewarganegaraan Vol 4 No 2 (2020): Desember 2020
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i4.4437

Abstract

Abstrak Di era modern, dimana ilmu pengetahuan serta teknologi canggih berkembang pesat, pola hidup serta kebutuhan manusia juga turut berkembang. Kebutuhan wanita untuk tampil cantik akan menciptakan potensi pasar bagi produsen kosmetik. Dengan penduduk Indonesia yang mayoritas muslim, maka produk makanan yang halal akan menjadi pilihan utama bagi setiap orang yang ingin menjalankan syariat islam. Penelitian ini bertujuan untuk menguji apakah kemudahan, religiusitas, dan pengetahuan produk berpengaruh terhadap keputusan pembelian. Metode penelitian yang digunakan pada penelitian ini adalah penelitian kuantitatif. Teknik pengumpulan data menggunakan data primer melalui kuesioner. Metode sampel yang digunakan yaitu simple random sampling. Jumlah responden sebanyak 100 sampel responden. Hasil penelitian ini menunjukkan bahwa variabel kemudahan dan pengetahuan produk berpengaruh positif dan signifikan tehadap keputusan pembelian. Sedangkan variabel religiusitas tidak berpengaruh terhadap keputusan pembelian. Kata Kunci: Kemudahan, Religiusitas, Pengetahuan Produk, Keputusan Pembelian
Pengaruh E-HRM Terhadap Employee Performance: Peran Mediasi Job Satisfaction dan Organizational Trust Siti Muallifah; Safuan Safuan; Hendy Tannady; Primasatria Edastama
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 3 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10582

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Electronic Human Resource Management (E-HRM) terhadap kinerja karyawan (employee performance) dengan melibatkan job satisfaction dan organizational trust sebagai variabel mediasi. Pendekatan penelitian menggunakan metode kuantitatif dengan teknik analisis Partial Least Squares Structural Equation Modeling (PLS-SEM). Data dikumpulkan melalui kuesioner yang disebarkan kepada karyawan dan dianalisis melalui pengujian validitas dan reliabilitas konstruk, uji statistik deskriptif, serta pengujian hipotesis menggunakan model struktural. Hasil penelitian menunjukkan bahwa seluruh konstruk memenuhi kriteria validitas dan reliabilitas dengan nilai outer loading, AVE, dan Composite Reliability berada di atas batas minimum. E-HRM terbukti berpengaruh positif dan signifikan terhadap job satisfaction dan organizational trust. Kedua variabel tersebut juga memiliki pengaruh signifikan terhadap kinerja karyawan. Selain itu, job satisfaction dan organizational trust terbukti memediasi hubungan antara E-HRM dan kinerja karyawan. Temuan ini mengindikasikan bahwa implementasi E-HRM tidak hanya memberikan dampak langsung pada peningkatan kinerja, tetapi juga meningkatkan kepuasan serta kepercayaan karyawan yang pada akhirnya memperkuat performa mereka. Penelitian ini memberikan kontribusi teoretis dalam pengembangan model E-HRM serta implikasi praktis bagi organisasi dalam meningkatkan kualitas layanan SDM berbasis digital.
PENGARUH PEMASARAN MEDIA SOSIAL TERHADAP NIAT PEMBELIAN ULANG DENGAN E-WOM DAN CITRA MEREK SEBAGAI MEDIASI Yaaro Gaho; Hendy Tannady
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2359

Abstract

Social media marketing is a strategy used by companies to increase interaction with consumers of Haus Indonesia products. Factors such as social media marketing play an important role in increasing sales turnover. This study identifies the influence of electronic word-of-mouth (E-WOM) and brand image on consumer loyalty as a mediator. The sample of this study consisted of 202 Haus Indonesia consumers in the Tangerang City area, selected using purposive sampling. The Structural Equation Model (SEM) was used to analyze the data. The results of the study indicate that social media marketing has a positive influence on electronic word-of-mouth (E-WOM) and brand image, but does not have a significant direct influence on repurchase intention. Meanwhile, E-WOM and brand image act as mediators that strengthen the impact of social media marketing, thereby indirectly increasing consumers' repurchase intention. Managerial implications for enhancing repurchase intention include the need for the company to promote Indonesian products by offering a 50% discount to customers who follow the Haus Indonesia social media account. Additionally, it is important for Haus Indonesia to establish a dedicated team responsible for consolidating and responding to comments or complaints on social media quickly and professionally to maintain a positive company image and prevent issues from escalating. This study recommends that future research consider adding other variables such as gender and use a combination of qualitative and quantitative methods.
Becoming An Excellent Teacher in Digital Era Hendy Tannady
Seumike : Society Progress Journal Vol. 1 No. 1 (2025): SEUMIKE
Publisher : Bansigom Na Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In the digital era, the role of a teacher has evolved significantly due to advancements in technology and the increasing integration of digital tools in education. Becoming an excellent teacher in this era requires not only mastering traditional pedagogical skills but also adapting to new technological innovations and cultivating digital literacy. This research explores the characteristics, strategies, and skills that define an excellent teacher in the digital age. Through a mixed-methods approach involving surveys and interviews with educators and educational experts, the study identifies key competencies for effective teaching, including technological proficiency, adaptability, and the ability to engage students through digital platforms. The findings suggest that excellent teachers in the digital era are those who can seamlessly integrate digital tools with instructional content, foster a collaborative online learning environment, and continuously enhance their skills through professional development. This research highlights the importance of ongoing training and the development of digital competencies for educators, ensuring they are equipped to meet the demands of modern education. The study also offers recommendations for educational institutions to support teachers in their digital transformation journey, ensuring a high-quality learning experience for all students.
The Implementation of CIPP Model To Evaluate the Illiteracy Eradication Program for the Baduy Traditional Community in Banten Province Harits Hijrah Wicaksana; Hendy Tannady; Indra Gunawan
International Journal of Engineering, Science and Information Technology Vol 5, No 4 (2025)
Publisher : Malikussaleh University, Aceh, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52088/ijesty.v5i4.1276

Abstract

The purpose of this study is to use the CIPP (Context, Input, Process, Product) evaluation model to assess the literacy eradication program among the indigenous Baduy community. Interviews, document analyses, and program implementation observations were used to gather data. This study used a descriptive approach and a qualitative technique. The researcher explained how the literacy eradication effort for the indigenous Baduy population in Lebak Regency was put into action. In addition to discussing the context, input, process, and results of the implementation of the literacy eradication program for the Baduy indigenous community, the study participants also talked about the perceptions and roles of the Lebak Regency government in the education sector and community leaders in the implementation. In addition, observations in the Baduy area (Leuwidamar) and examinations of policy documents and literature were incorporated in the data-gathering process. According to the evaluation's findings, there are gaps in data across agencies, no clear rules, and difficulties implementing them because of local knowledge and the values of the Baduy community. As a foundation for policy development, this study suggests a non-formal education strategy grounded in local culture and more precise data collection. Without making any attempts at adaptive planning, the administration seems to be blaming the Baduy culture for its failure. Especially in indigenous areas, the program's execution has not yet met its full potential. The Baduy community does not have any unambiguous quantitative or qualitative measures of the program's effectiveness. Success evaluations are less substantial and more administrative. Furthermore, the notion that the Baduy group rejects education has been strengthened by false impressions about them.
PENGARUH TRANSFORMATIONAL LEADERSHIP DAN WORK ENGAGEMENT TERHADAP INNOVATIVE WORK BEHAVIOR DENGAN MEDIASI KNOWLEDGE SHARING PADA INDUSTRI SEPATU Waode Mahamuna Welia; Hendy Tannady
Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen dan Akuntansi Vol 15, No 1 (2026): April
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah (LPPI) Universitas Muhammadiyah Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35906/equili.v15i1.2769

Abstract

ABSTRAKPerilaku kerja inovatif menjadi faktor kunci bagi daya saing industri manufaktur karena inovasi organisasi pada praktiknya banyak muncul dari level karyawan melalui proses menghasilkan, mempromosikan, dan merealisasikan ide perbaikan kerja yang berdampak pada efisiensi proses, penurunan cacat, peningkatan kualitas, serta respons yang lebih cepat terhadap perubahan desain dan tuntutan pasar di era disrupsi. Penelitian ini bertujuan menganalisis pengaruh transformational leadership (TL) dan work engagement (WE) terhadap IWB, dengan knowledge sharing (KS) sebagai variabel mediasi. Metode kuantitatif digunakan dengan teknik purposive sampling terhadap 160 karyawan dari tujuh perusahaan industri sepatu anggota Asosiasi Pengusaha Indonesia (APINDO) yang beroperasi di Kabupaten Tangerang. Pengolahan data dilakukan melalui Structural Equation ModelingPartial Least Square (SEM-PLS). Hasil penelitian menunjukkan bahwa transformational leadership dan work engagement berpengaruh positif terhadap innovative work behavior, baik secara langsung maupun tidak langsung melalui mediasi knowledge sharing; serta knowledge sharing berpengaruh positif terhadap innovative work behavior. Temuan ini merekomendasikan penguatan gaya kepemimpinan transformatif dan keterlibatan kerja berbasis sistem berbagi pengetahuan untuk meningkatkan kapabilitas inovasi organisasi. ABSTRACTInnovative work behavior (IWB) is a key driver of competitiveness in manufacturing because organizational innovation often emerges from employees through generating, championing, and implementing improvement ideas that enhance process efficiency, reduce defects, improve quality, and accelerate responses to changes in design and market demands in the era of disruption. This study examines the effects of transformational leadership (TL) and work engagement (WE) on IWB, with knowledge sharing (KS) as a mediating variable. A quantitative approach was employed using purposive sampling of 160 employees from seven footwear manufacturing companies affiliated with the Indonesian Employers Association (APINDO) operating in Tangerang Regency. Data were analyzed using Structural Equation ModelingPartial Least Squares (SEM-PLS). The findings indicate that transformational leadership and work engagement positively influence innovative work behavior, both directly and indirectly through the mediation of knowledge sharing; moreover, knowledge sharing has a positive effect on innovative work behavior. These results suggest strengthening transformational leadership and work engagement supported by a knowledge-sharing system to enhance organizational innovation capability
Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta) Aisyah Solehati; Fahrina Mustafa; Eka Hendrayani; Kiki Setyawati; Iwan Henri Kusnadi; Yohanes Totok Suyoto; Magdalena; Hendy Tannady
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.2607

Abstract

Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan store atmosphere terhadap brand preference Bangi Kopitiam Kelapa Gading. Jenis penelitian ini menggunakan metode kuantitatif yang diolah menggunakan SPSS versi 20. Pengambilan data pada penelitian ini menggunakan metode non-probability sampling dengan penyebaran kuisioner sebagai alat untuk pengambilan data. Penelitian ini menggunakan 135 responden dengan kriteria mengetahui serta mengkonsumsi Bangi Koptiam Kelapa Gading. Hasil dari uji hipotesis menunjukan bahwa variabel kualitas layanan berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, variabel store atmosphere berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, serta variabel kualitas layanan dan store atmosphere secara bersama-sama berpengaruh terhadap minat beli dengan nilaifhitung > ftabel atau 50,725 >3,06. Kata Kunci: Kualitas Layanan, Store Atmosphere, Brand Preference
Peran Social Media Marketing dan Brand Awareness Terhadap Purchase Intention Produk Es Teh Indonesia Yuyun Taufik; Ade Risna Sari; Aminatus Zakhra; Ivonne Ayesha; Ade Perdana Siregar; Iwan Henri Kusnadi; Ratnawati; Hendy Tannady
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.3090

Abstract

Abstrak Penelitian ini membahas tentang pengaruh brand awareness dan social media marketing terhadap minat beli di es teh indonesia di Jakarta. Terdapat tiga variabel dalam penelitian ini, yaitu kesadaran merek, pemasaran media sosial sebagai variabel bebas dan niat beli sebagai variabel terikat. Maka objek penelitian ini adalah Es Teh Indonesia. Penelitian ini merupakan penelitian kuantitatif dengan menggunakan google form sebagai alat penyebaran kuesioner dan SPSS 22 sebagai alat untuk menghitung data dengan sampel sebanyak 150 responden yang berdomisili di DKI Jakarta, menggunakan teknik non-probability sampling dan purposive sampling. Hasil penelitian ini menunjukkan bahwa kesadaran merek dan pemasaran media sosial berpengaruh terhadap minat beli Es Teh Indonesia. Kata Kunci: Brand Awareness, Social Media Marketing, Minat Beli, Es Teh Indonesia.
Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan First Media di Pondok Aren Tangerang Selatan Hendy Tannady; Yohanes Totok Suyoto; Edi Purwanto; Adhika Ibnu Anugrah
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.3602

Abstract

AbstrakKepuasan pelanggan sangat penting untuk diperhatikan bagi perusahaan First Media, karena dari kepuasan pelanggan tersebut berarti First Media telah berhasil dalam menjual produk dan jasanya kepada pelanggan sehingga akan meningkatkan pada sumber pendapatan masa depan. Menurunnya pelanggan First Media pada 5 tahun terakhir ini, salah satunya adalah karena kurangnya rasa kepuasan dalam menggunakan layanan internet First Media yang disebabkan beberapa faktor antara lain kualitas pelayanan dan harga. Penelitian ini ditujukan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan dan mengetahui seberapa besar pengaruh tersebut. Metode penelitian yang digunakan adalah kuantitatif, dengan pengumpulan data melalui kuesioner. Teknik analisis data yang digunakan adalah regresi linier berganda yang diolah dengan bantuan software SPSS versi 26. Hasil penelitian menunjukkan bahwa kualitas pelayanan memiliki pengaruh positif terhadap kepuasan pelanggan secara parsial dengan nilai sig. 0,000 lebih kecil dari 0,05 dan thitung sebesar 14,654 lebih besar dari nilai ttabel yaitu 1.651972. Harga memiliki pengaruh negative terhadap kepuasan pelanggan secara parsial dengan nilai sig. 0,356 lebih besar dari 0,05 dan thitung sebesar 0,925 lebih kecil dari nilai ttabel yaitu 1,651972. Kualitas pelayanan dan harga memiliki pengaruh positif secara simultan terhadap kepuasan pelanggan dengan nilai sig 0,000 lebih kecil dari 0.05 dan nilai fhitung sebesar 471,237 lebih besar dari ftabel yaitu sebesar 3,04. Hasil dari koefisien determinasi sebesar 0,815, maka dapat disimpulkan bahwa kualitas pelayanan dan harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan First media di Pondok Aren Tangerang Selatan sebesar 81,5%.Kata Kunci: Kepuasan Pelanggan, Harga, Kualitas Pelayanan, Pelanggan AbstractCustomer satisfaction is very important to pay attention to for First Media companies, because from customer satisfaction it means that First Media has succeeded in selling its products and services to customers so that it will increase on future sources of income. The decline in First Media customers in the last 5 years, one of which is due to the lack of satisfaction in using First Media internet services which is caused by several factors including service quality and price. This research is aimed at determining the effect of service quality and price on customer satisfaction and knowing how much influence it has. The research method used is quantitative, with data collection through questionnaires. The data analysis technique used is multiple linear regression which is processed with the help of SPSS software version 26. The results showed that the quality of service has a positive influence on customer satisfaction partially with the sig value. 0.000 is smaller than 0.05 and the calculation of 14.654 is greater than the ttable value of 1.651972. Price has a negative influence on customer satisfaction partially with the sig value. 0.356 is greater than 0.05 and the calculation of 0.925 is smaller than the ttable value of 1.651972. Service quality and price have a simultaneous positive influence on customer satisfaction with a sig value of 0.000 less than 0.05 and a calculated value of 471.237 greater than the ftabel of 3.04. As a result of the coefficient of determination of 0.815, it can be concluded that the quality of service and price have a positive and significant effect on customer satisfaction of First media in Pondok Aren South Tangerang by 81.5%.Keywords: Customer Satisfaction, Price, Quality of Service, Customer
Co-Authors A. R., Rasmawati Abadi, Ferryal Abdullah, Muhamad Al Faruq Abdurrahim Ade Risna Sari ADE RISNA SARI Adellia Suandi Adeltje Tomahua Adhika Ibnu Anugrah Aditya Wardhana Adrians Perdana Adzka Rosa Sanjayyana Aep Saefullah Afifah Melia Putri Agnes Tesalonika Yolanda Ahmad Gunawan Ahmad Junaidi Ahmad Qurtubi Aisyah Solehati.,S.E.,M.M Aji, Wempy W. Alain Rishi Zacharias Alain Rishi Zacharias Alifah Mutiara Safitri Amalia Rossa Maharani Amalia, Mekar Meilisa Ambarwati, Retnoning Aminatus Zakhra Amiruddin Amiruddin Ananta Aditia Anantadjaya, Samuel PD Andina Dwijayanti Andis Setia Putri Andrea, Billy Andrea, Billy Andreas Heryjanto Andreas Nova IGW Andrew V Limas Andrew Verrayo Limas Andrew Verrayo Limas Andry, Johanes Fernandes Andy Wijaya Angelina Theodora Ratna Primantina Anisa Aurum Ningtyas Anjarwati, Sri Anjarwati, Sri Annas, Mohammad Annisa D Ambarwati Antonius Agung Febianto Hardiawan Antonius Ary Setyawan Anugriaty Indah Asmarany ARIEF BUDI PRATOMO Arief Nuryana Arief, Ilham Ariyono, Heksa Bekti Ariztian, Rian Arkam Lahiya Arniwita, Arniwita Arron, Rivaltino Aryanti, Mitha Novi AS, Syafrul Hidayat Astuti, Enny Diah Aswanti Setyawati Azrani, Utary Bambang Bambang Bando, Nurjannah Bara Zaretta Bilgies, Ana Fitriyatul Bima Bhadra Brainard, Aryo Budi Hariono Budi Hariono Budi Harto Budi Harto Budi Sulistiyo Nugroho Burhanuddin Burhanuddin Cakranegara, Pandu Adi Calvin Chandra Carolina Ety Widjayanti Chandra, Steven Chaniago Helmi Santoso Choerul Umam Christantius Dwiatmadja Christian Lois Citra Arta, Deddy Novie Clara Cung Clara Valentina Gunawan, Clara Valentina Cynthia Sari Dewi D Yadi Heryadi Dadang Sudrajat Dadang Suhardi Damanik, Darwin Damanik, Syafrida Dasep Supriatna Dasep Supriatna Dasep Supriatna David Christian Debri Pristinella Dela Haeraini Derry Pujianto Desty Endrawati Subroto Devy Sofyanty Dewi Ratih K Dhiana Ekowati Diah Afrianti Rahayu Diawati, Prety Dicky Andreas Didik Madyatmadja, Evaristus Didit Hadayanti Dila Erlianti Dina Destari Dina Natalia Dino Caesaron Djatmiko, Wahyu Adji Djuni Thamrin Dwi Entia Dwi Yanasari Edy Gunawan, Edy Eirene, Eirene Eka Hendrayani Eka Selvi Handayani Elissa Dwi Lestari, Elissa Dwi Elnatan, Rafael Emy Yunita Rahma Pratiwi, Emy Yunita Rahma Endang Sri Wahyuningsih, Endang Sri Erlin Dolphina Erni Erni Erni Pratiwi Perwitasari Erwin Adianto Erwin Adianto Erwin Gunawan Eva Solina Gultom Eva Solina Gultom Evaf Maulina Fabio Mangatas Silaen Fahrani, Haifa Faisal Abubakar Fajri, Muhammad Iqbal Fan Andrew Fauzie Senoaji Febrian, Wenny Desty Feby Nur Janah Felix Felix Ferdianto, Martinus Gilbert Ferdy Leuhery Festus Evly R.I. Liow Filbert, Kenrick Firstianty Wahyuhening Fibriany Francka Sakti Lee Fredy Olimsar Fuqara, Fanthasir Awwal Galih Wisnu Wardhana Gamar Al Haddar Genia Chandra Gidion Karo-Karo Gilbert Glisina Dwinoor Rembulan Gugat, Rudy Max Damara Gunawan, Gunawan Hakim, Muhammad Arif Rahman Haribowo, Rio Harijono Harijono Hartin Kurniawati Heksa Bekti Ariyono Helena Sisilia Ratna Soetopo Henky Hendrawan Henny Pratiwi, Henny Henny Tannady Tan Henokh Parmenas, Naik Heppy Sapulete Heri Fitriadi Hermin Nainggolan Hernawan, Moch Arif Hidayat, Wanda Gema P. A. Honni, Honni Honni, Honni Humairoh Humairoh Husni F Ramadhan I Ketut Suada I Wayan Ruspendi Junaedi Ichsan Ichsan Ichsan Ichsan Idris Saleh Ika Suhartanti Darmo Ika Yuniwati, Ika Ikhsan Amar Jusman Ikhsan Amar Jusman Ilham Arief Ilham Arief Ilham Arief Ilham Ilham Imam Jayanto Imam Jayanto Indra Gunawan Indriastiningsih, Erna Iqra Wiarta Irdiana, Sukma Irma M Nawangwulan Irma M Nawangwulan Irwan Moridu Ishlah, Aanisah Waliy Isputrawan, M. Fauzi Iswahyuningsih, Rr Itot Bian Raharjo Ivan Dwi Darma Ivonne Ayesha Iwan Adinugroho Iwan Adinugroho Iwan Henri Kusnadi Iwan Henri Kusnadi James Candra Jefri Putri Nugraha Jefriyanto Jefriyanto Jefriyanto, Jefriyanto Jessica, Thentyana Jevi Rosta Jevi Rosta Jevi Rosta Jiddan, Fauzan Jodiawan, Panca Jodiawan, Panca Johanes Fernandes Andry John J.O.I Ihalauw Joko Ariawan Jolanda Dessye Parinussa Joseph M.J Renwarin Joseph M.J. Renwarin Joseph MJ Renwarin Joseph MJ Renwarin Josua Panatap Soehaditama Josua, Priskilla Putri Juhanda, Juhanda Juliawati, Poniah Julieta, Levana Julistyono Widodo Kadeni Kadeni, Kadeni Kamaruddin, Ilham Karo-Karo, Gidion Kelvin Andrian Ketut Sunaryanto Kevin Christianto Kevin Hadi Saputra Khamaludin, Khamaludin Kiki Setyawati Kosasi, Kosasi Kraugusteeliana Kraugusteeliana Kristianes, Kristianes Lazarus Hari Sabat Prafajar Leo Nardo Setia Budi Djojo Lestari, Nana Citrawati Lili Fadli Muhamad Lilik Handayani Lilik Suryaningsih Lista Meria Lusiani, Mirna Lusiani, Mirna Lusiani, Mirna M J Renwarin, Joseph M Richo Rianto M. Arif Hernawan M. Yusuf Alfian Rendra Anggoro KR Made Ayu Anggreni Magdalena Magdalena Magdalena Magdalena Magdalena Mahardhani, Ardhana Januar Makapedua, Jessie Maulidna, Adelia Putri Maulydiawati, Maulydiawati Meilisa Alvita Mekar Meilisa Amalia Melia Agustin Melly Moyana Jaya Meria, Lista Mia Aina Michael Kelly Michael Kelly Sawlani Miftahorrozi Miftahorrozi Mihrab Afnanda Mirna Lusiani MJ Renwarin, Joseph Moch Arif Hernawan Moch Arif Hernawan Moh. Samsul Arifin Mohammad Annas Mohammad Azharie Hamdany Mohammad Azharie Hamdany Mohammad Iqbal Ardhalepa Turino Muallifah, Siti Mudasetia Mudasetia Mudasetia Mudasetia Muh. Rezky Naim Muhammad Denira Muhammad Hery Santoso Muhammad Iqbal Fajri Muhammad Miftahul Achir Muhammad Nur Huda Muhammad Reza Aulia Muhammad Ridhwan Muhammad Umar Maya Putra Muhammad Yusuf Mustafa, Fahrina Naila Zaneta Ristyova Nainggolan, Nelly Farida Rodiana Nandhika W Nanny Mayasari Nanny Mayasari Nasution, Anisah Nawangwulan, Irma M Nawiyah Nawiyah Nicholas, Martinez Nindito, Hendro Nindya Pangestika Pratiwi Nora Idiawati Nova Erliyana Nova Erliyana Novessro, Maskal Imran Nur Aisyah Qadri Saiful Nurdiani, Tanti Widia Nurjannah Bando Nurprihatin, Filscha Nuryana, Arief Nuzulya Pahlawi Octa Ferdian Octavia, Ditha Palilingan, Richard Andreas Panca Jodiawan Paoce Pratama Parmenas, Naik Henokh Paulus Laratmase Perwitasari, Erni Pratiwi Pingkaniswari, Pasha Pratama, Bagaskara Pratama, Paoce Primadi Candra Susanto Primasatria Edastama, Primasatria Puri Bestari Mardani Purnamaningsih Purnamaningsih Purnamaningsih Purnamaningsih Purnamaningsih, Purnamaningsih Purniadi Putra Purwaningsih, Anna Y. Purwanto, Edi Rachman, Reza Saeful Ramdhan Sofyan Rasmawati A. R. Ratih K, Dewi Ratnawati Ratnawati Ratu Laura M P B Rayhan Daffa Haekal Regina Deka Sofia Renatha Renatha Renatha, Renatha Rendi Wibowo Rennee Maulana Arioseno Renwarin, Joseph M. J. Renwarin, Joseph M.J Renwarin, Joseph M.J. Revi Sesario Reza Yonatan Hanata Ricky Cahyadi Ricky Cahyadi, Ricky Riky Mulyadi Riky Mulyadi Riky Mulyadi Riyan Riyan Robert Imanuel Rojuaniah Rojuaniah Romadhoni, Luthfiah Aisyah Ronald Sukwadi Rosita Septiani Rosta, Jevi Rowena, Janny Rr Iswahyuningsih Rudi Setiadi Ruki Ambar Arum Rumawan, Ruth Elisa Ryan Firdiansyah Suryawan Ryan Firdiansyah Suryawan S., Helena Sisilia R. Sabita Amalia Putri Safrida Safuan Safuan Sahriani Saleha Saleha, Sahriani Salma Nur Kamila Salsabila, Cut Salsabila, Hanifah Dzaky Samuel Imanuel Gunawan Alamsjah Samuel PD Anantadjaya Samuel PD Anantadjaya Samuel PD Anantadjaya Samuel PD Anantajaya Sani, Indra Santoso, Chaniago Helmi Santy Berliana Naibaho Sari Fitri Sari Mariahma Nova Sipayung Sari, Ade Risna Sari, Setyo Melany Sari, Setyo Melany Sari, Setyo Melany Savira, Brisha Sawlani, Michael Kelly Sembiring, Darmawanta Seniorita Seri Hendra Sesario, Revi Setyawan, Antonius Ary Setyo Melany Sari Shiang Lung Felix Siahaan, Matdio Sigit Somadiyono Sigit Somadiyono, Sigit Silvia A Chairunnisah Silvia Ekasari Siregar, Ade Perdana Siti Annisa Wahdiniawati Siti Annisa Wahdiniawati Siti Annisa Wahdiniawati, Siti Annisa Siti Muallifah Siti Munawaroh Siti Nurjanah Sjahruddin, Herman Soegeng Wahyoedi Solissa, Everhard Markiano Sri Dewi Yusuf Sri Rahayu SRI RAHAYU Steven Steven Steven Steven Steven Surya Wijaya Subroto, Desty Endrawati Sudhana, Pranakusuma Sudiantini, Dian Sugiarti Sugiarti Sugisman Sugisman SUharjanti, Fransiska E. Sukmo Hadi Nugroho Sulistyo Seti Utami Sundring Pantja Djati Supardi Supardi Suparman Suripno Suripno Surya Syarifuddin Suryani Suryani Suryantara, I Gusti Ngurah Suryati Suryati Suryati Suryati Suryati Suryati suryawan, ryan firdiansyah Susatyo Adhi Pramono, Susatyo Adhi Syafrida Damanik syamsurizal syamsurizal Syarifuddin, Surya Syeh Assery Syeh Assery Tanti Widia Nurdiani Tee Tjoe Pin Teguh Setiawan Wibowo Tessa Hendra Thio, Andrey Thomas Dwi Susmantoro Timothy Jason Andreas Titus Zefanya Ivgantius Tjandra, Kenji Triyono Arief Wahyudi Tuti Marjan Fuadi Umam, Choerul Umarudin Kurniawan Untung Eko Setyasari Vavyanti, Alusia A. K. Verawaty Verawaty Verawaty Verawaty Veronica, Cindy Lisberth Vinna Adhe Fitria Wahyu Eka Wahyu Eka Munardi Wanda Gema P.A. Hidayat Waode Mahamuna Welia Warkianto Widjaja Weley, Alicia B. Wheny Khristianto Wheny Khristianto Wiarta, Iqra Wicaksana, Harits Hijrah Widyatmoko Widyatmoko Wiedjaya, Handry Wilujeng, Fuji Rahayu Wilujeng, Fuji Rahayu Witari, Putu Sita Xaverius Jordi Hanzdima, Fransiskus Yaaro Gaho Yanti Budiasih Yanti Budiasih Yanti, Alma Yohanes Dwi Pratama Yohanes Totok Suyoto Yona Maimury Yona Maimury, Yona Yuliana Yuliana Yulianto Yulianto Yulius Luturmas Yusuf Ronny Edward Yuyun Taufik Zahrah, Aliyah Zenni Riana  Abd. Karman