p-Index From 2020 - 2025
19.909
P-Index
This Author published in this journals
All Journal E-Journal Home Economic and Tourism Jurnal Pendidikan Teknologi dan Kejuruan Jurnal Kajian Manajemen Bisnis JBIO: jurnal biosains (the journal of biosciences) Publikasi Pendidikan El-HARAKAH : Jurnal Budaya Islam Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati Biogenesis: Jurnal Ilmiah Biologi Al Khawarizmi: Jurnal Pendidikan dan Pembelajaran Matematika Journal of Accounting and Investment Jurnal Kesehatan AL QUDS : Jurnal Studi Alquran dan Hadis INDONESIAN JOURNAL OF CRIMINAL LAW STUDIES BIOLINK (Jurnal Biologi Lingkungan, Industri, Kesehatan) RETORIKA: Jurnal Bahasa, Sastra, dan Pengajarannya Language Literacy: Journal of Linguistics, Literature, and Language Teaching Hasil Pengabdian Kepada Masyarakat Jurnal Akuatiklestari SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Martabe : Jurnal Pengabdian Kepada Masyarakat MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan JURNAL PENDIDIKAN TAMBUSAI Jurnal Basicedu Jurnal Ilmiah Pendidikan dan Pembelajaran Jurnal EDUTECH Undiksha Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JETL (Journal Of Education, Teaching and Learning) AIJER: Algazali International Journal Of Educational Research Informatika : Jurnal Informatika, Manajemen dan Komputer Performance Al Hurriyah : Jurnal Hukum Islam YARSI Medical Journal EDUMATIC: Jurnal Pendidikan Informatika Serambi Saintia : Jurnal Sains dan Aplikasi Jurnal Onoma: Pendidikan, Bahasa, dan Sastra Ensiklopedia Education Review JRTI (Jurnal Riset Tindakan Indonesia) Building of Informatics, Technology and Science Jurnal Pembelajaran dan Biologi Nukleus Jurnal Pendidikan dan Keluarga Jurnal Tekinkom (Teknik Informasi dan Komputer) JURNAL PENDIDIKAN, SAINS DAN TEKNOLOGI Academia Open Pelita Masyarakat Jurnal Ilmiah Biologi UMA (JIBIOMA) Jurnal Kajian Manajemen dan Wirausaha Journal of Management - Small and Medium Enterprises (SME's) Jurnal Kesehatan Tambusai Jurnal Jeumpa ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Pengabdian Kepada Masyarakat Journal of Natural Sciences Jurnal Ekonomi Marketing Management Studies Human Resource Management Studies INVOICE : JURNAL ILMU AKUNTANSI Indo-MathEdu Intellectuals Journal Unram Journal of Community Service (UJCS) Muẚṣarah: Jurnal Kajian Islam Kontemporer Jurnal Al Tasyri'iyyah Al-Khidmah Jurnal Pengabdian Masyarakat Tarbiyah Wa Ta'lim: Jurnal Penelitian Pendidikan dan Pembelajaran Jurnal Hukum Legalita Jurnal Ilmiah Pendidikan Dasar (JIPDAS) Journal of Educational Sciences Islam Realitas: Journal of Islamic and Social Studies Al Hurriyah : Jurnal Hukum Islam Jurnal Basicedu ARZUSIN: Jurnal Manajemen dan Pendidikan Dasar Qonun Jurnal Hukum Islam dan Perundang-Undangan Homeostasis: Jurnal Mahasiswa Pendidikan Dokter Journal of Management and Administration Provision Jurnal Pengabdian Pada Masyarakat Jurnal Ekonomi Pembangunan, Manajemen & Bisnis, Akuntansi Herbal Medicine Journal Depik Jurnal Ilmu-Ilmu Perairan, Pesisir dan Perikanan Khidmatuna: Jurnal Pengabdian Masyarakat Geosains Kutai Basin Mutiara: Multidiciplinary Scientifict Journal Abdimas Mandalika Jurnal Pelita Pengabdian Cendikia Pendidikan Jurnal Pengabdian Masyarakat Panacea Jurnal Panrita SUBSERVE: Community Service and Empowerment Journal Komposit : Jurnal Pengabdian Dan Pemberdayaan Masyarakat Depik Jurnal Ilmu-Ilmu Perairan, Pesisir, dan Perikanan The Indonesian Journal of Computer Science Banking & Management Review Ludi Litterarri Jurnal Ilmiah Multidisiplin Sultan Adam : Jurnal Hukum dan Sosial Joong-Ki Siber International Journal of Advanced Law Journal of Agrotechnology and Sustainability
Claim Missing Document
Check
Articles

Found 4 Documents
Search
Journal : Journal of Management and Administration Provision

Effectiveness Analysis of Arrival-Departure Service in Sultan Hasanuddin International Airport Mandai South Sulawesi Ramlawati, Ramlawati; Rahmiati, Rahmiati; Hasnawati, Hasnawati; Yusra, Andi Nurfadilah; Sari, Andi Nila Ratna
Journal of Management and Administration Provision Vol. 4 No. 3 (2024): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v4i3.450

Abstract

The Purpose of this study: (1) To analyze the effectiveness of air services suddenly departed at Sultan Hasanuddin International Airport Mandai South Sulawesi. (2) To determine the aircraft parking apron arriving and ready to be dispatched is still adequate. Methods of data analysis used in this study adapted to the characteristics of the runway at the Sultan Hasanuddin International Airport Mandai South Sulawesi, namely (1) Using the queuing model Single Channel Single Phase (SC-SP), (2) λ = arrival rate of the average air per hour, (3) μ = aircraft capable of being served on average per hour, (4) Lq = number of units in the queue, (5) Ls = number of units in the system, (6) Wq = wait time average, ( 7) Ws = the average waiting time in the system, (8) P = the intensity level of service facilities. From the analysis of the data, Sultan Hasanuddin International Airport using queuing model Single Channel Single Phase (SC-SP) and the queue discipline First Come First Served (FC-FS). Average number of planes coming in was the best 5 per hour and the average number of aircraft served are the best 6 per hour. The average number in the system is the best 5 per hour and the average number of aircraft in the queue are 4 aircraft per hour. Based on the queuing model analysis for the aircraft, it indicates that the effectiveness of air services at Hasanuddin International Airport has been satisfactory, and the apron capacity is adequate.
Building Lasting Relationships: CRM Strategies and Customer Loyalty Maxim Syoftika, Rehan Tri; Rahmiati, Rahmiati
Journal of Management and Administration Provision Vol. 5 No. 1 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i1.521

Abstract

The digital transportation industry faces fierce competition which requires strategies to maintain customer satisfaction and loyalty as is the case with Maxim transportation services. This study identifies the role of customer relationship management mediated by satisfaction on customer loyalty. This research is quantitative research involving 385 respondents with survey research data collection methods. This research adopts research instruments from previous researchers from reputable journals with Likert scale design instruments. The results of this study reveal that CRM and satisfaction are important aspects in creating loyalty for customers. Satisfaction in this case has shown a partial mediating role, this reveals that CRM will be able to create loyalty whether there is a satisfaction value felt by customers or not.  This research recommends that developing Maxim's customer loyalty in Padang City requires a comprehensive CRM strategy. The implementation of this strategy includes Personalization of services through data-based recommendations, Integration of direct communication channels, Improvement of application facilities, such as rating features and digital payments and Management of customer complaints through a clear evaluation system.
Application of Kano Model for Customer Satisfaction Analysis of Health Center Service Quality Syakbani, Fajri Furqon; Rahmiati, Rahmiati
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.588

Abstract

In the health service sector, especially community health centers, service quality is an important issue considering its function as a first-level health facility that serves the wider community. Where customer satisfaction is an important benchmark for assessing the extent to which the health services provided are able to meet the needs of the community. This study aims to analyze customer satisfaction with service quality attributes at the Tanjung Ampalu community health center based on the Kano model. This study is a quantitative study involving 317 respondents with a survey research data collection method. This study adopts research instruments from previous researchers from reputable journals which use dimensions of service quality using the Kano model. The results of this study reveal that the dimensions of tangibles, reliability, responsiveness, and assurance at the Tanjung Ampalu community health center are classified into the one-dimensional category, while the empathy dimension is classified into attractive. which indicates that each service quality attribute in this study is very important and crucial in increasing customer satisfaction.
Glad2Glow Purchase Intent: TikTok Marketing through Customer Brand Engagement and Brand Image Marbakh, Nisha; Rahmiati, Rahmiati
Journal of Management and Administration Provision Vol. 5 No. 2 (2025): Journal of Management and Administration Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jmap.v5i2.593

Abstract

The rapid development of social media has significantly transformed its role, evolving from a mere communication and entertainment tool to a powerful platform for business, particularly in marketing, enabling businesses to reach a broad consumer base. This study investigates the influence of TikTok's social media marketing on consumer purchase intention, mediated by consumer brand engagement and brand image, focusing on the Glad2Glow skincare brand. The research employs a quantitative approach, utilizing a questionnaire distributed to 385 TikTok users familiar with Glad2Glow. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that TikTok's social media marketing positively and significantly impacts consumer purchase intention, with consumer brand engagement and brand image acting as significant mediators in this relationship.
Co-Authors A Afifi, Abdullah Abdul Karim Abiyoga, Bayu Abror Abror Adilah, Fasya Nur Adini, Hasti Agung Ary Wibowo, Agung Ary Agung Suharyanto Agustin Agustin Ainal Mardhiah Ainu rizky, Nur Auliya Akmaluddin Akmaluddin Aldri Frinaldi Alfi Yasmina Ali Masyhar Alizar Hasan Alpina Bukhori Altasa, Fiza Rauzika Amanzino, Regina Asmara Andikha, Muhammad Imam Angela, Leliana Maria Anis Widyawati Anjeliasi, Andini Kezia Anwar, Saryono Aprilia, Gita Rizky Apriliyani, Siti Arrum Ardepy, Sri Ardin, Hardiani Ariga, Topan Armiyansyah, Romi Arsal, Arsal Artika, Cut Mutia As Shaleh, Sulaeman Asmar Yulastri Asnawati Asnawati Asparizal, Asparizal Aulia, Deta Awisal Fasyni Az-Zahra, Fadillah Azizah, Annafi’ Nurul ‘Ilmi Batosamma, Novatalia Beby Masitho Batubara Besse Marjani Alwi Br. Sembiring, Heylen Sebryna Budiansyah, Budiansyah Budiarman, Andi Azizah Maulidia Bustami Bustami Cander Pasaribu Caraka, Gidion Cempokowulan, Amin Chairani, Vici Syahril Chairuddin Chairuddin Chalis Fajri Hasibuan Christian, Iwan Cinthia, Deby Dahyul Daipon Daraini Mahdhalita Darwis, Muhammad Wisnu Adi Dasrita, Joni Edwar Dedy Irfan Dedy Suhendra Dewi Indah Noviana Pratiwi, Dewi Indah Noviana Dewi Nur Anggraeni Dewi Nur Anggraeni Dewi, Muharika Dewi, Siska Miga Dhiauddin Dhiauddin, Dhiauddin Diarsyad, M. Ichsan Djayus, Djayus Donard Games Dwi Suryanto DWI SURYANTO Edwar Ali Edwin Musdi Efendi, Zul Efrizoni, Lusiana Eka Setiawan Siregar Elfiani Emmy Harso Kardhinata Erin Ryantin Gunawan Erman Munir Ernawati Ernawati Erni Masdupi Fadhelina, Nishbah Fadhila, Syairah Fadilah, Rahmi Fadilla, Zahira Fadlia, Fadlia Fahmi Rizal Faridah Faridah Fasmadhy Deddi, Satiadharmanto Fauzan . Fauzi Ahmad Muda Febria Ariandani Ferdinand Susilo Ferry Armanza, Ferry Firdaus, Beni Firman Firman Flowriza, Erin Fransiska, Christina Gesit Thabrani Ghazza, Jaudat Gian Mulkiansyah Ginting, Junius Gian Gunadi Gunadi Hadi Asnal, Hadi Hadi, Sukses Hadiqo, Nafisatul Hansi Effendi Harapan Parlindungan Ringoringo, Harapan Parlindungan Harsa, Ivana Julya Hasiah, Hasiah Hasnawati Hasnawati Hasrina, Noliza Hatta, Mega Amelia Prihatini Hayatunnufus Hayatunnufus Hayyun Maghfiroh Helda Yenni, Helda Helen Anjelina Simanjuntak Hendrawan Hendrawan Hendri Hendri Hendriyono, Fransiskus Xaverius Herlina Lumbantobing Hia, Indah Kurniati Huda, Putri Nurul Huldani Huldani Husnah, Farah Miftahul Hutauruk, Joseph Reynaldo I Gede Putu Suardana Ida Fauziah Ida Fauziah, Ida Idris Mandang, Idris Ilham, Nurul Ilham Indra Permana, Indra Indra Saputra Inthaha, Anna Nadha Khilma Ira Nurrasyidah Irma Dewi Isda Isma, Muhammad Fauzan Ismanizan, Ryan Ismiati Ismiati Jamilah Nasution Jaya, Dyan Sukma Juhriati, Ika Junadhi, Junadhi Kamis, Arasinah Karnina, Sisca Karoma, Juarta Pulung Kasmita Kasmita Khairani, Heriestia Salma Rizky KIKI NURTJAHJA Koto, Rahmat Desman Kurniati Kurniati Kusmardiyanti, Retni Kusumawati, Dwi Anggi Latukau, Fikry Lestari, Fika Ayu Limbong, Lasmega R Lisda Hayatie, Lisda Lubis, Nurul Abdillah Lumbar Raja, Doan Parulian Magdalena, Annastasia Maizul Imran Manalu, Husein Mandali, Ronaldo Marbakh, Nisha Marbun, Resida Damiana Mardhiah Mardhiah Mau'idzoh Hasanah, Isnaini Maulidya, Andini Bena Mawaddah, Aina Mega Mentari Megawati Butar-butar Meida Nugrahalia Meilana, Septi Fitri Meitria Syahadatina Noor Mentari, Theresia Mesta, Hendri Andi Mia Ayu Gusti Miga Dewi, Siska Mislan Mochammad Maulidie Alfiannor Saputera Muchlisah Muchlisah Muhamamad Ramadhan Muhammad Nur Akbar Rasyid Muhammad Yamin Siregar MUHAMMAD YUSUF Muhiran, Muhiran Mulyani, Nina Muntako, Muntako Murni Astuti Mursyida, Lativa Mustika, Fitria Musyaffa, Nur Rafif Muthmainah, Noor Mutiara, Seruni Naali, Basri Nadila, Gesti Nahampun, Laura Yunita Nanda Khoirunisa, Nanda Nanda Suci Budiman Nastasya, Widia Nasution, Jamilah Nasution, MHD. Fauzi Nazwa Aulia, Svenska Nely Yusro Neviyarni, Neviyarni Nikmah Ridha Batubara Nikmah Ridha Batubara Nirmala, Anisa Feby Insan Noormuthmainah, Noormuthmainah Novian Adhipurna Nucifera, Prima Nur Alfiyyah Salam Nursolehah, Rismayanti NURUL HIDAYAH Nurwahida Nurwahida, Nurwahida Nur’amin, Hendra Wana Oktasari, Sherli Oktavia Eliza, Fuja Pasaribu, Sudana Fatahillah Pebrianti, Yossi Pianda, Didi Pratiwi, Delya Prayitno Prayitno Purba, Hermawan Purnawan Junadi Puspita, Diah Eka Puspitae, Zeri Puspitasari, Windy Putra, Fajar Syah Putri, Adinda Dwi Putri, Alya Arthamevia Putri, Mutia Qaedi, Muhammad Bari Nur Qothrunnada, Salsabila Rahim, Nur Fadhilah Rahmadhani, Suci Rahmah Hayati Rahman, Andri Nur Rahmattullah, Rahmattullah Rahmatullah, Muhammad Ikhsan Ramadhanti, Cahya Amalia Ramadona, Suci Ramlawati Ramlawati Ratna A.K Marpaung, Dwi Ratumas Hidayanti Rawasnawati, Rawasnawati Renny Aditya Retno Sari ridwan, hardiyanti Rina Yuniarti, Rina Riska Ahmad Riskatul Fadliyah Ritonga, Triana Permatasari Romdoni, Muhammad Akbar Rosalina, Linda Roselina Panghiyangani Rosliana Lubis, Rosliana Rostamailis Rostamailis Rosyeni Rasyid Rusdiyanto, Edi Sagita, Rani Saifuddin Saifuddin Salehudin, Mohammad Samiran, Fahmil Sanyoto, Didik Dwi Saputra, Trias Sari, Adha Kurnia Sari, Andi Nila Ratna Sartini Sartini Satiadharmanto, Deddi Fasmadhy Savitri Savitri, Savitri Savitri, Dwiana Selamat Riadi Sembiring, Mahral Effendi Sendi, Sanjaya Sepriani, Neta Shafra Shafra Sianturi, Ayu Enjelina Silvia, Febri Simanjuntak, Edison Simanjuntak, Herlina Sinaga, Suharni Pintamas Siregar, Rahma Sari Siregar, Siti Aisah Siti Hajar Thaitami Siti Kaidah Siti Khoiriyah Situmorang, Toberni S. Skripsiana, Nika Sterina Sumijan , Sumijan Supriyanto Supriyanto Suriati, Suriati Surya Asra Susandri, Susandri Susmiati, Sri Syakbani, Fajri Furqon Sylvia, Devi Syoftika, Rehan Tri Tarigan, Emilia Surabina Br Temesveri, Nauri Anggita Thamrin Thamrin Toberni S Situmorang Toberni S Situmorang Toberni S Situmorang Toberni S Situmorang Toberni S. Situmorang tri wahyuni Triyani Arita Fitri Tsabitah, Hamna Khaula Ummah, Adisty Akhoma Vera Pujani Waleska, Rangga Febrio Wan Yuli Anjani Wanda Lestari, Wanda Wandri, Amra Waskito Waskito, Waskito Widodo, Yuda Wulandari Wulandari Yanita, Merita Yasri, Yasri Yeka Hendriyani Yeni Karneli Yosiana , Angela Youlandari, Tisya Pretty Yufriadi, Ferdi Yulia Budiarti, Lia Yulia Erviana Yuliana Yuliana Yumna, Aimatul YUNANDA, YUNANDA Yunandar Yunandar Yuni, Sri Yuniati, Ade Yusmar Emmy Katin Yusra, Andi Nurfadilah Yusuf, Mustaid Zahra, Putri Zaitun, Nani Zamsuri , Ahmad Zuda, Gholiya ghiska Putri Zulaika, Tatik Zulfikar Sembiring Zulida, Evi Zulkarnaen Zulkarnaen ‘Azizah, Intan Nur