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All Journal Journal of Education and Learning (EduLearn) Teknosains: Media Informasi Sains dan Teknologi Jurnal Ilmiah Mahasiswa FEB KOMUNIKE: Jurnal Komunikasi Penyiaran Islam Indonesian Journal of Pharmaceutical Science and Technology Infestasi Jurnal Informatika dan Teknik Elektro Terapan Cosmogov: Jurnal Ilmu Pemerintahan E-Dimas: Jurnal Pengabdian kepada Masyarakat Terampil : Jurnal Pendidikan dan Pembelajaran Dasar English and Literature Journal Nyimak: Journal of Communication Jurnal Teknik Industri: Jurnal Keilmuan dan Aplikasi Teknik Industri JEPA (Jurnal Ekonomi Pertanian dan Agribisnis) Jusikom : Jurnal Sistem Komputer Musirawas Jurnal Agroqua: Media Informasi Agronomi dan Budidaya Perairan Pendas : Jurnah Ilmiah Pendidikan Dasar SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JURNAL INSTEK (Informatika Sains dan Teknologi) ILKOM Jurnal Ilmiah JUTIM (Jurnal Teknik Informatika Musirawas) JPF : JURNAL PENDIDIKAN FISIKA Journal of Communication Sciences (JCoS) Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ Jurnal SPORTIF : Jurnal Penelitian Pembelajaran Tasyri` : Jurnal Tarbiyah-Syari`ah-Islamiyah BILANCIA IJoASER (International Journal on Advanced Science, Education, and Religion) Psikoislamedia : Jurnal Psikologi Kasuari: Physics Education Journal (KPEJ) Jurnal Caksana: Pendidikan Anak Usia Dini Jurnal Review Pendidikan dan Pengajaran (JRPP) Journal of Case Reports in Dental Medicine Majalah Ilmiah Warta Dharmawangsa Dialektika: Jurnal Ekonomi dan Ilmu Sosial Jurnal Teknologi Elekterika Jurnal Ilmu Peternakan Terapan Jurnal Kolaborasi Resolusi Konflik wacana equiliberium (jurnal pemikiran penelitian ekonomi) Jurnal Darma Agung BERNAS: Jurnal Pengabdian Kepada Masyarakat Elektrika Borneo LEGAL BRIEF Indonesia Berdaya Jurnal Ilmu Perbankan dan Keuangan Syariah Mattawang: Jurnal Pengabdian Masyarakat J-Eltrik International Journal on Food, Agriculture and Natural Resources (IJFANRES) Mimbar Kampus Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) LEARNING : Jurnal Inovasi Penelitian Pendidikan dan Pembelajaran Journal of Instructional and Development Researches Jurnal EduHealth Edu Cendikia: Jurnal Ilmiah Kependidikan International Journal of Education, Social Studies, And Management (IJESSM) ALACRITY : Journal Of Education Jurnal Penelitian Inovatif Jurnal Bisnis Mahasiswa Jurnal Ilmiah Kesehatan (JIKA) CHEDS: Journal of Chemistry, Education, and Science Phydagogic : Jurnal Fisika dan Pembelajarannya J-ESA (Jurnal Ekonomi Syariah) Molucca Medica Papua Journal Physics Education Indonesian Journal of Multidisciplinary Science Jurnal Al-Qiyam Jurnal Tana Mana Kalbisocio: Jurnal Bisnis dan Komunikasi International Journal of Multidisciplinary Research and Literature (IJOMRAL) Chemical Engineering Journal Storage (CEJS) Journal Evidence Of Law Journal of Lex Philosophy (JLP) Taroa : Jurnal Pengabdian Masyarakat KOMMAS: Jurnal Pengabdian Kepada Masyarakat KAGANGA KOMUNIKA: Journal of Communication Science Journal of Educational Sciences Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) International Journal of Contemporary Islamic Law and Society SENTRI: Jurnal Riset Ilmiah Digital Transformation Technology (Digitech) Jurnal Ilmiah Edutic : Pendidikan dan Informatika Journal of Novel Engineering Science and Technology Jurnal Indonesia Sosial Sains Indonesian Research Journal on Education Indonesia of Journal Business Law Innovative: Journal Of Social Science Research Jurnal Pengabdian Kolaborasi dan Inovasi IPTEKS Jurnal Nusantara Berbakti Teknovokasi : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Bangsa Estudiante Law Journal Tadulako International Journal of Applied Management (TaJAM) Charm Sains : Jurnal Pendidikan Fisika TOFEDU: The Future of Education Journal Journal of Management and Social Sciences Jurnal Ilmiah Mahasiswa Ekonomi dan Bisnis [JIMEIS] West Science Accounting and Finance Al-Munazzam : Jurnal Pemikiran dan Penelitian Manajemen Dakwah Ininnawa: Jurnal Pengabdian Masyarakat Information Technology International Journal (ITIJ) Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat Socius: Social Sciences Research Journal Al-Qalbu: Jurnal Pendidikan, Sosial dan Sains Jurnal Literasi dan Pembelajaran Indonesia JIPI (Jurnal IPA dan Pembelajaran IPA) Jurnal Sains, Nalar, dan Aplikasi Teknologi Informasi Nidhomiyyah: Jurnal Manajemen Pendidikan Islam Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Indonesian Journal of Law and Justice Liberosis: Jurnal Psikologi dan Bimbingan Konseling SEWAGATI: Jurnal Pengabdian Kepada Masyarakat PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON DATA SCIENCE AND OFFICIAL STATISTICS GEMBIRA (Pengabdian Kepada Masyarakat) PEDAMAS (Pengabdian Kepada Masyarakat) Jurnal Media Akademik (JMA) IJMA Sipakaraya : Jurnal Pengabdian Masyarakat Jurnal Ilmiah Sistem Informasi Journal of Research in Industrial Engineering and Management Journal of The Indonesian Society of Integrated Chemistry ARUS JURNAL SAINS DAN TEKNOLOGI Celebes Journal Of Elementary Education Jurnal Ilmiah Multidisiplin Ilmu Jurnal Intelek Insan Cendikia Journal of Electrical Engineering SASI Shahih : journal of islamicate multidisciplinary KALBISIANA Jurnal Sains, Bisnis dan Teknologi Journal of Excellence Humanities and Religiosity PUBLIDIMAS Mammiri: Jurnal Pengabdian Masyarakat International Journal of Business and Quality Research Journal of Political Sphere Jurnal Pengabdian Masyarakat Mentari Ruhui Rahayu: Jurnal Pengabdian Kepada Masyarakat Jurnal Abdita Naturafarm Prosiding Dedikasi: Pengabdian Mahasiswa Kepada Masyarakat Journal of Engineering Science and Technology Applications JAMBIS : Jurnal Administrasi Bisnis Borneo Community Development Ulil Albab Tanggon Kosala Bilancia : Jurnal Studi Ilmu Syariah dan Hukum Jurnal Penelitian Pendidikan JURNAL SAUDAGAR INDONESIA Prosiding SENTIMETER : Seminar Nasional Teknologi Informasi, Mekatronika, dan Ilmu Komputer Indonesian State Law Review (ISLRev) Teknofile, Jurnal Sistem Informasi Abdimas, Jurnal Pengabdian Masyarakat Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal) TABELLIUS Jurnal UNIV.BI MENGABDI Mizan: Journal of Islamic Law Consensus : Jurnal Ilmu Hukum Jurnal Pengabdian dan Inovasi Masyarakat Journal of Golden Generation Religious Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Jurnal Teknologi Pendidikan Madrasah
Muhammad Akbar
Unknown Affiliation
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

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Tingkat Kesulitan Pembelajaran Pendidikan Jasmani: Studi Cross Sectional Pada Siswa SMPN 2 Pomala Haris, Iyan; Yulianto, Ari Gana; Ernawati, Ernawati; Akbar, Muhammad
Jurnal Penelitian Pendidikan Vol 15 No 2 (2023): Jurnal Penelitian Pendidikan
Publisher : LPPM Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21137/jpp.2023.15.2.6

Abstract

This study aims to determine how high the level of learning difficulties of students at SMPN 2 Pomala in learning physical education. This study uses quantitative descriptive research using a survey method with a cross-sectional type. The population in this study were SMPN 2 Pomalaa students who had a total of 140 students from class VII to class IX. Sample withdrawal was carried out by means of Simple rendom sampling (drawing) So the sample in this study amounted to 30 students. The results showed that the level of difficulty in learning physical education in students of SMPN 2 Pomalaa showed that 2 students (6.7%) of students who had difficulty learning physical education in the very low category, 13 students (43.3%) in the low category, 15 students (50.0%) in the medium category, 0 students (0.0%) in the high category, and 0 students (0.0%) in the very high category. The results of this study are expected to be the basis for choosing a learning model that can overcome the level of physical education learning difficulties experienced by students.
Challenges in secondary school education: profile of physics students' critical thinking skills Marisda, Dewi Hikmah; Nurlina, Nurlina; Maruf, Maruf; Rahmawati, Rahmawati; Idamayanti, Reski; Akbar, Muhammad
Journal of Education and Learning (EduLearn) Vol 18, No 3: August 2024
Publisher : Intelektual Pustaka Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/edulearn.v18i3.21666

Abstract

For students to be able to compete and overcome challenges in the future, critical thinking is essential. The study’s descriptive methodology aims to describe the students’ critical thinking abilities. Every high school in a South Sulawesi district made up the research population. Based on school accreditation, with the use of a proportionate stratified random sampling technique, 150 students were chosen to comprise the research sample. The test instrument used is an essay distributed online. The indicators for the description questions are interpretation, analysis, and interpretation thinking skills. According to the study’s findings, students’ critical thinking abilities in static fluid material have an average score in the medium category of 73.09. In terms of school accreditation, students' physics critical thinking abilities average 73.87 for schools with A accreditation, 72.43 for schools with B accreditation, and 68.47 for schools with C accreditation. The percentage of each indicator of critical thinking skills is 34.58 in inference, 33.70 in analysis, and 31.71 in interpretation. It is anticipated that this study will give a broad picture of students’ critical thinking competencies for teachers to choose and implement the most suitable stimulus to aid students in developing their critical thinking abilities.
Pengaruh Promosi, Harga dan Kualitas Pelayanan Terhadap Kepuasan Pengunjung Museum Perkebunan Indonesia Di Kota Medan Akbar, Muhammad; Simbolon , Anggiat Parlindungan
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (Jebma) Vol. 4 No. 3 (2024): Artikel riset Periode Nopember 2024
Publisher : Yayasan Cita Cendikiawan Al Kharizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/jebma.v4i3.4786

Abstract

Museum Perkebunan Indonesia adalah sebuah museum yang didirikan sebagai pusat informasi dan pendidikan tentang perkebunan yang ada di Indonesia. Museum ini berlokasi di Jalan Brigjen Katamso No. 53 Kota Medan, Sumatera Utara. Kepuasan pengunjung di Museum Perkebunan Indonesia di Kota Medan menjadi fenomena dalam penelitian ini. Untuk memberikan kepuasan kepada para pengunjung ada terdapat beberapa faktor salah satunya adalah promosi, harga dan kualitas pelayanan. Tujuan penelitian ini untuk mengetahui pengaruh promosi, harga dan kualitas pelayanan terhadap kepuasan pengunjung di Museum Perkebunan Indonesia. Populasi penelitian ini berjumlah 5.304 dan sampel yang digunakan berjumlah 100 responden. Penelitian ini menggunakan metode penelitian kuantitatif dengan pengumpulan data melalui kuesioner dan studi pustaka. Hasil data akan dianalisis menggunakan uji kualitas data, uji asumsi klasik, analisis linear berganda, uji hipotesis dan uji koefisien determinasi. Hasil penelitian ini menunjukkan bahwa promosi, harga dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pengunjung Museum Perkebunan Indonesia di Kota Medan. Secara simultan promosi, harga dan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pengunjung dengan nilai 64,4% dan sisanya 35,6% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini.
PENERAPAN MODEL PEMBELAJARAN AUDITORY INTELLECTUALLY REPETITION UNTUK MENINGKATKAN HASIL BELAJAR DASAR-DASAR DPIB KELAS X SMK N 14 MEDAN Akbar, Muhammad; Sabila, Ahda; Ambiyar, Ambiyar; Zaus, Mahesi Agni
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 3 (2024): Volume 7 No 3 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.29529

Abstract

Penelitian ini dilatarbelakangi oleh rendahnya hasil belajar dasar-dasar DPIB Kelas X DPIB 1 SMK Negeri 14 Medan. Tujuan Penelitian ialah mengetahui pengaruh yang berbeda antara penggunaan model pembelajaran Auditory Intellectually Repetition dengan penggunaan Model Pembelajaran Problem Based Learning terhadap hasil belajar Dasar-dasar DPIB. Metode Penelitian menggunakan Quasi Eksperimen yang menggunakan Desain Pre-test dan Post-test. Dalam Menguji hipotesis digunakan uji-t sampel independen rata-rata post-test pada taraf kepercayaan 95% menunjukkan bahwa terdapat perbedaan yang signifikan. Hal ini dibuktikan dengan thitung > ttabel (3,329 > 1,67155) artinya Ha diterima dan Ho ditolak. Dengan demikian dapat disimpulkan bahwa hasil belajar Dasar-dasar DPIB yang diajarkan dengan menggunakan model AIR lebih tinggi dari pada hasil belajar yang diajarkan dengan menggunakan model pembelajaran PBL siswa kelas X DPIB di SMK Negeri 14 Medan Tahun Pembelajaran 2022/2023.
Blood Urea Nitrogen-Serum Albumin Ratio As a Predictor of Clinical Outcome in Acute Ischemic Stroke Suseno, Endy; Akbar, Muhammad; Bintang, Andi Kurnia; Soraya, Gita Vita; Lotisna, Mimi; Sompa, Andi Weri
Jurnal Ilmiah Kesehatan (JIKA) Vol. 6 No. 1 (2024): Volume 6 Nomor 1 April 2024
Publisher : Sarana Ilmu Indonesia (salnesia)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36590/jika.v6i1.573

Abstract

Stroke is a global health issue with high morbidity and fatality rates. Treatment decisions for ischemic stroke rely on clinical outcome prediction. The NIHSS score is commonly used to predict the AIS's clinical outcomes. However, its use is hindered by its complexity, which requires the assessment of many variables. Therefore, there is an urgent need to develop a simpler yet still effective evaluation tool in assessing the AIS’s clinical outcome. The study aimed to predict AIS outcomes using the blood urea nitrogen to albumin serum ratio (RBA). This study was a prospective cohort study design, with subjects being first-time AIS patients hospitalized at RSUP Dr. Wahidin Sudirohusodo and several hospitals in Makassar from December 2022–April 2023. Demographic and clinical data were collected, assessing RBA and comparing it according to the good (mRS 0-2) and poor (mRS 3-6) outcome groups. RBA performance was assessed by receiver operating characteristic curve (ROC) analysis to assess the AIS's clinical outcome. The study's findings on 62 participants meeting the criteria revealed a significant association between RBA and the AIS's clinical outcome (p-value=0,0004). The mean RBA differed significantly between the good and poor AIS outcome groups (p-value =0,006). In the ROC analysis, the area under the curve (AUC) was 0,75 with an optimal cut-off value was 2,05, yielding a sensitivity of 41,67%, a specificity of 98%, and a likelihood ratio of 20,83 (p-value=0,007). In conclusion, RBA can be used as a simple and objective tool to determine the clinical outcome predictors of AIS.
Pembelajaran Berbasis Teknologi dalam Meningkatkan Kemampuan dan Minat Belajar Anak Desa Sei Wain Prihasto, Bima; Winarni; Kamil, Muhammad Insan; Febriandini, Nanda Clariza; Pratama, Abdul Rizal; Himawan, Kevin; Akbar, Muhammad; Syakbani, Ahmad Rusdianto Andarina; Edia, Naflah Shafa
Ininnawa : Jurnal Pengabdian Masyarakat Vol. 2 No. 2 (2024): Volume 02 Nomor 02 (Oktober 2024)
Publisher : Program Studi Manajemen FEB UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/ininnawa.v2i2.4448

Abstract

Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pemahaman dan minat belajar anak-anak di RT 36 Kelurahan Karang Joang, Kecamatan Balikpapan Utara, terhadap bahasa Inggris, matematika, dan pemrograman. Dengan pendekatan interaktif dan berbasis gamifikasi, melalui penggunaan aplikasi Duolingo, CodeCombat, dan Kahoot, anak-anak diajak untuk belajar dengan cara yang menyenangkan dan menantang. Evaluasi program menunjukkan peningkatan yang signifikan dalam pemahaman matematika dan bahasa Inggris, serta dalam membangun rasa percaya diri dalam menggunakan bahasa Inggris. Untuk penyempurnaan program di masa mendatang, disarankan untuk melakukan evaluasi yang lebih terperinci, melibatkan lebih banyak pihak, dan memperluas jangkauan program.
Transformasi minyak jelantah: pelatihan pembuatan lilin aroma terapi dari minyak jelantah untuk pemberdayaan masyarakat Desa Bahu Palawa Purba, Abed Nego; Febrianti, Azizah Widyananda; Rizqy, Muhammad Sulthan; Akbar, Muhammad; Fathinah, Salma; Haryono, Nurul Ilma; Majida, Salwa Dwina; Aprianor, Dendi; Nugraha, Yudha; Rizaldi, M. Yusuf; Herianto, Restu; Alif, Muhammad; Nahan, Elmo Alfaliano; Gregorius, Ocratya; Hanasia, Hanasia
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 3 (2025): May
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i3.30223

Abstract

Abstrak Minyak jelantah termasuk dalam kategori limbah rumah tangga yang sering dibuang tanpa pengelolaan yang tepat. Kebiasaan ini berpotensi mencemari sumber air tanah, kesuburan tanah sehingga berdampak pada lingkungan. Terbatasnya pemahaman yang dimiliki masyarakat terkait pemanfaatan kembali minyak jelantah menjadi produk bernilai jual menjadi tantangan utama dalam pengelolaan limbah. Kegiatan pengabdian masyarakat ini bertujuan untuk memberikan edukasi kepada masyarakat Desa Bahu Palawa tentang kerusakan lingkungan akibat pembuangan minyak jelantah secara sembarangan serta memberikan pelatihan kepada masyarakat tentang cara mendaur ulang minyak jelantah menjadi lilin aromaterapi, sehingga dapat menciptakan peluang usaha. Mitra sasaran dalam kegiatan ini adalah kelompok ibu rumah tangga yang berada di desa Bahu Palawa, dengan total peserta sekitar 20 orang. Pelaksanaan kegiatan ini terbagi menjadi dua sesi yaitu (1) penyuluhan terkait dampak negatif pembuangan minyak jelantah dan cara pengelolaan limbah minyak jelantah menjadi lilin aromaterapi. (2) Pelatihan, berupa demonstrasi bersama masyarakat cara pembuatan lilin dari minyak jelantah. Hasil dari kegiatan ini yaitu, masyarakat memiliki keterampilan dalam membuat lilin. Kegiatan ini diharapkan dapat memberikan keterampilan bagi masyarakat dalam mengolah limbah menjadi produk bernilai ekonomis sekaligus mengurangi cemaran terhadap lingkungan.Kata kunci: aroma terapi; lilin; minyak jelantah AbstractUsed cooking oil falls into the category of household waste that is often disposed of without proper management. This habit has the potential to pollute groundwater sources, soil fertility and thus have an impact on the environment. The limited understanding of the community regarding the reuse of used cooking oil into valuable products is a major challenge in waste management. This community service activity aims to educate the Bahu Palawa Village community about environmental damage due to careless disposal of used cooking oil and provide training to the community on how to recycle used cooking oil into aromatherapy candles, so as to create business opportunities. The target partners in this activity were a group of housewives in Bahu Palawa village, with a total of 20 participants. The implementation of this activity is divided into two sessions, namely (1) counselling related to the negative impact of used cooking oil disposal and how to manage used cooking oil waste into aromatherapy candles. (2) Training, in the form of a demonstration with the community how to make candles from used cooking oil. The result of this activity is that the community has skills in making candles. This activity is expected to provide skills for the community in processing waste into economically valuable products while reducing pollution to the environment. Keywords: aroma therapy; candle; used cooking oil
PERENCANAAN STATEGIS SISTEM INFORMASI UNTUK KAMPUS MERDEKA MENGGUNAKAN METODE IT BALANCED SCORECARD (STUDI KASUS :UNIVERSITAS MUHAMMADIYAH PALEMBANG) Syahril, Muhammad; Antoni, Darius; Akbar, Muhammad
JUTIM (Jurnal Teknik Informatika Musirawas) Vol 8 No 1 (2023): JUTIM (Jurnal Teknik Informatika Musirawas) JUNI
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/jutim.v8i1.2126

Abstract

Perencanaan Strategis sistem informasi merupakan salah satu kunci dalam mencapai sasaran suatu organisasi, salah satunya pada Universitas Muhammadiyah Palembang dimana perkembangan teknologi informasi dapat membantu meningkatkan mutu dan pelayanan terhadap mahasiswa sehingga dapat menghasilkan kualitas yang siap bersaing. Model perencanaan strategis sistem informasi yang akan dibahas dalam tesis ini adalah menggunakan IT balanced scorecard yang memiliki empat perspektif yaitu perspektif user orientasi, kontribusi perusahaan, keunggulan operasional, dan orientasi masa depan. Hasil perencanaan strategis ini dalam bentuk framework dan portofolio aplikasi mendatang. Untuk mengukur dan menguji rencana strategis yang dibuat digunakan alat untuk mengukur kinerja sistem informasi yaitu IT Balanced Scorecard (BSC). Perencanaan strategis ini diharapkan dapat menajdi jawaban atas permasalahan yang dihadapi.
Komunikasi Interpersonal Customer Service dan Nasabah dalam Meningkatkan Pelayanan di Kantor Bank BNI Cabang Makassar [Interpersonal Communication Customer Service and Customers in Improving Service at the BNI Bank Office, Makassar Branch] Amal, Andi Ulfaizah; Akbar, Muhammad; Arianto, Arianto
Indonesia Berdaya Vol 7, No 1 (2026)
Publisher : UKInstitute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/ib.20261347

Abstract

Abstract. This study aims to describe the role of interpersonal communication between customer service officers and customers in improving service quality at Bank BNI, Makassar Branch. Specifically, it analyzes the reasons for the importance of interpersonal communication in service delivery, the communication processes between customer service officers and customers, as well as the inhibiting and supporting factors influencing its effectiveness. This research employs a qualitative descriptive approach and was conducted at three locations: BNI Makassar Branch, Arief Rate Sub-Branch, and Pettarani Sub-Branch. Data were collected through observation and in-depth interviews and analyzed descriptively. The results show that: (1) interpersonal communication plays a crucial role in creating quality service through empathetic and solution-oriented interactions that enhance customer trust and comfort; (2) customer service communication is considered effective and polite, with messages conveyed in a friendly and easily understood manner, both directly and through digital service media; and (3) the effectiveness of interpersonal communication is influenced by inhibiting factors such as differences in understanding, customers’ emotional conditions, long queues, and technical system disturbances, while supporting factors include staff friendliness and patience, a comfortable service environment, and clarity of information. Overall, effective interpersonal communication contributes significantly to improving service quality and customer satisfaction in the banking environment. Abstrak. Penelitian ini bertujuan untuk mendeskripsikan peran komunikasi interpersonal antara customer service dan nasabah dalam meningkatkan kualitas pelayanan di Bank BNI Cabang Makassar. Secara khusus, penelitian ini menganalisis alasan pentingnya komunikasi interpersonal dalam pelayanan, proses komunikasi antara customer service dan nasabah, serta faktor penghambat dan pendukung yang memengaruhi efektivitas komunikasi tersebut. Penelitian ini menggunakan pendekatan deskriptif kualitatif dan dilaksanakan di tiga lokasi, yaitu Kantor Cabang BNI Makassar, KCP Arief Rate, dan KCP Pettarani. Data diperoleh melalui observasi dan wawancara mendalam, kemudian dianalisis secara deskriptif. Hasil penelitian menunjukkan bahwa: (1) komunikasi interpersonal berperan signifikan dalam menciptakan pelayanan yang berkualitas melalui interaksi empatik dan solutif yang meningkatkan kepercayaan dan kenyamanan nasabah; (2) komunikasi customer service dinilai efektif dan sopan, dengan penyampaian pesan yang ramah dan mudah dipahami, baik secara langsung maupun melalui media digital; dan (3) efektivitas komunikasi interpersonal dipengaruhi oleh faktor penghambat seperti perbedaan pemahaman, kondisi emosional nasabah, antrean panjang, serta gangguan teknis sistem, sementara faktor pendukung mencakup sikap ramah dan sabar petugas, kenyamanan ruang layanan, dan kejelasan informasi. Secara keseluruhan, komunikasi interpersonal yang efektif terbukti berkontribusi terhadap peningkatan kualitas pelayanan dan kepuasan nasabah di lingkungan perbankan.
THE PHENOMENON OF EARLY MARRIAGE: POLICY ANALYSIS OF THE BELOPA RELIGIOUS COURT OF LUWU REGENCY Akbar, Muhammad
JURNAL ILMU SYARIAH Vol 11 No 1 (2023): JUNI
Publisher : IBN KHALDUN BOGOR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/mizan.v11i1.20369

Abstract

The rise of early marriages in Belopa, Luwu Regency, has increased every year. Therefore, the purpose of this research is to find out the performance of the Belopa Religious Court in addressing and presenting a marriage dispensation policy and knowing the perspective of Islamic law with the widespread early marriage in Belopa. This type of research is field research and exploratory.The research informants consisted of 6 husband and wife couples, 3 parents or marriage guardians, head of KUA, 1 KUA employee, 2 judges, 2 clerks and 1 employee of the Belopa Religious Court. Research data obtained by means of observation, in-depth interviews and documentation. Furthermore, the data were analyzed by descriptive qualitative. The results of the study show that the performance of the Belopa Religious Court in addressing and presenting the marriage dispensation policy in the fairly easy category is given with evidence that the majority of marriage dispensation applications submitted at the Religious Courts are granted by the judge. Beside from that, this research also illustrates that Islamic Law as a mitigation patron for the rise of early marriage can be effective if it is not permissible to ignore the Marriage Law Number 16 of 2019 where when fiqh has been transformed into law then actually fiqh products which are the source of material must be seen as not is no longer valid or at least the product is no longer binding. Our only reference is the law with all the regulations under it.
Co-Authors Abd. Rasyid Syamsuri Abdillah, Muhammad Fayyad Abdul Azis Abdul Manab Abdul Muis Achmad Aprianor Firdaus Achmad Syahruddin Adeline Silaban Adhim, Zakiyuddin Abdul Adhimas Alifian Yuwono Adi Jufriansah Aditya, Donis Afif, Hasnan Afrizanudin, Muhammad Agung Dwi Nugroho, Agung Dwi Agus Susworo Dwi Marhaendro Agusnaya, Nurrahmah Agustina, Sitti Saenab Ahmad Ahmad Ahmad Dasuki Ahmad Qusairi Ainiah, Eka Mahabatul Aisyah Suci Ramadhani Aji, Bagas Seno Akbar, Fery Akmal Abdullah Al Amin, Hulaimi Al Faruqi, Fiqri Al-husein, Hizri Alam Budiman Thamsi Alamsyah, Syahrul Albert Lumbu Aldi, Aldi Alfaridzi, Genta Rizki Alfiana Fitri, Alfiana Alham, Rani Alhidayat, Rizki Alkhair Amal, Andi Ulfaizah Amanda Amanda Amanda, M. Deri Ambiyar, Ambiyar Ameliya, Rizky Amir Hamzah Andi Akram Nur Risal Andi Alfian Zainuddin Andi Alimuddin Unde, Andi Alimuddin Andi Baso Adil Natsir Andi Baso Kaswar Andi Baso Kaswar Andi Kurnia Bintang, Andi Kurnia Andi Subhan Amir, Andi Subhan Andini, Ena Anggraini, Fitria Angraeni, Nia Antoni, Darius Aprianor, Dendi Apriyani, Intan Apsah Ardila, Ninda Mulya Ike Arianto Arianto Ariestika, Elsa Armalia, Armalia Arnold Moho, Yufrendstus Artamananda, Artamananda Aryani Witasari Aryo Subroto Asep Saepul Anwar Ashaeryanto, Ashaeryanto Askari Zakariah Asmirinda Resa Assa, Christantina Pradescha Atmanegara, Febrian Kusuma Auliah, Fhika Auliasari, Nurul Ayomi, Aprianto Ayu Hernita Azhar Azhari Amin Azhim, Muhammad Fajrul Azis, Fajriani Aziz, Syamsuddin Azizah Salsabila Putri BA, Tri Hasanah Bahar, Ashari Bakri Bardi Pratama Basri, Muhammad I Basri, Muhammad I. Basri, Muhammad Iqbal Bawias, Juan Sebastian Caesario Bella Anggraini Boy, Bonefasius Y. 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Thahir, Lukman Sabarudin Saputra Sabeli Aliya Sabila, Ahda Sagita, Rani Salam, Sobihatun Nur Abdul Samsu Samsu Samsudin Samsudin Samsuria, Samsuria Samuel Rahmat Sanjaya Samuel S.M.S. Malik sani, Nursani Saputra, Gunawan Saputri, Adinda Riska Seven Jon, Joya Marcyella Shahru Ramadhan Shallman, Shallman Shofiyanti Nur Zuama Silaban, Desy C. Silalahi, Kristina Silvia Anggri Wijaya Simanjuntak, Leobryan Edyefson Simbolon, Anggiat Parlindungan Sipayung, Agnes Kristina Siregar, Maisarah Siswahyudianto Siti Fatimah Azzahra Siti Hajar Siti Hajar Siti Hajar Siti Mutmainah Siti Zaenab SITTI HAJAR Situmeang, Boima Siva Hamdani sobri, ahmad Sompa, Andi Weri Soni Akhmad Nulhaqim Sonni, Alem Febri Sophisticated Ajika Pamungkas Soraya, Gita Vita Sovina, Mutiara Sri Khaerawati Nur Sri Lestari Poernomo Sri Utaminingsih Sugeng Riyanto Sugiyanto, Rhendy Suhrah, Suhrah Suhri Hanafi Sukoyo Sukoyo Sukoyo sukri Sukri, sukri Sulfan Sultan, M. Iqbal Sultan, Moehammad Iqbal Sumarjo Sumpena, Della Dwinanti Surianto, Dewi Fatmawati Surya Imam Prasetyo Suryani, Nur Rahmah Suryati Suryati Susanto Susanto Suseno, Endy Susi Hendriani Susvira, Dian Sutriawan Suwandi, Deden Winda Sya'adah, Musyrifa Syabriyana*, Maliya Syafa'at, Fizar Syafi’i, Andi Muhammad Syafrida Syafruddin Syafruddin Syafruddin Syahrul Syahrul Syahwal, Syahwal Syakbani, Ahmad Rusdianto Andarina Tammasse, Jumraini Tandidatu, Yosmiyanti Taufan B Taufiq Akbar Tegen Sayuk Rimboko Thaha, Sarma Thalib, Hambali Tita Aprilia Tri Indratma, Harsandi Tri Wulandari Dalimunthe Triyanto, Juni Tuasela, Antje Ulfa Hidayatus Salsabila Ulfa, Siti Maryam Umaimah, Umaimah Umar, Umar Umi Purnama Ummi Restu Reska R Vicky Bin Djusmin Vina Meliana Virman, Virman Wahyuni, Mirra Sri Wakhinuddin Wakhinuddin, Wakhinuddin Wandi Adiansah, Wandi Wasilah Wasilah Wasis Waluyo Waskito Waskito, Waskito Watii, Sulaiha Widiyanto, Holisha Widjajanto, Kenmada Widya Kurniati Mohi, Widya Kurniati Wijaya, Ali Satria Winarni Wira Yolanda Wirayuda, Fajar Wirdayanti Wishnu Wibowo wulandari , Jessi aprilia Wuysang, Audry D. 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