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Analisis Pengaruh Pemanfaatan Sistem Informasi Manajemen Pada Layanan Kesehatan Rumah Sakit: Literature Review Fladyan Grace Wulur; Ida Fitriyani; Vip Paramarta
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 3 No. 2 (2023): Juli : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v3i2.1725

Abstract

Hospitals certainly have strategic policy formulation in internal parts, especially organization, management and human resources (HR) and must be able to make decisions effectively to improve the quality of health services. So by increasing this vision it is necessary to use information management systems in hospital services. Health services are the main topic because of the high complexity of challenges in the health sector. The purpose of this study was to determine the Implementation of the Hospital Management Information System (SIMRS) in the influence of SIMRS on health services. With various service management information systems and different features, it is necessary to have regulations and make minimum standards that must be set by the ministry of health in order to achieve uniform services and be able to carry out full electronic-based activities, the need for the capacity of the ministry of health to provide applications for hospitals that are still unfamiliar with SIMRS and ongoing training and need more monitoring. The research design used in the preparation of this article is a literature review method related to Hospital Management Information Systems in Health Services. Search results using several databases such as Scopus, Google Scholar and also by collecting information that has been obtained from online journal article literature sourced from reference books and books related to the topic. The results of 8 articles obtained that the Effect of Utilizing Management Information Systems on Health Services in Hospitals by increasing Human Resources (HR), Standard Operating Procedures (SOP) for Facilities and Infrastructure, Implementation of Hospital Management Information Systems (SIMRS), Improving the Quality of Health Services, and Hospital Promotion and Service Policy. It can be concluded that the management information system in health services is something that integrates the entire process flow of hospital services in the form of a network that improves human resources for health services, quality information systems in hospitals. This strategy becomes an arrangement or equipment that provides information to develop to achieve the objectives of its activities.
Pentingnya Penerapan Strategik Manajemen Di Rumah Sakit: Kajian Teoritis Made Santika; Vip Paramarta; Ittang Somba
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 3 No. 3 (2023): November : Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v3i3.2172

Abstract

Hospital service institutions should understand how appropriate strategic management is to make their business stronger. This is important so that the process of making every decision is in accordance with the hospital's vision and mission. Strategic management provides overall direction for a company and is closely related to the field of organizational behavior. Current strategic management must provide a basic foundation or guideline for decision making within an agency. The aim of this theoretical study is to find out how important strategic management is in hospitals. The research method used is descriptive theoretical study, namely a method that discusses several possibilities for solving actual problems by collecting data, compiling or classifying it, analyzing and interpreting it with existing theories and comparing it from literature sources. The results of the study show that the importance of strategic management in hospitals is to design basic finances, plan forecasts, plan external strategies, and strategic management in hospital marketing. It can be concluded that strategic management requires leadership skills that are able to make major decisions, overcome existing obstacles or problems, and take full advantage of opportunities. In Hospital Agencies, strategic management is carried out continuously, meaning it is sustainable by evaluating and also controlling internal business, conducting competitor analysis, and establishing strategies to be able to compete with other hospitals and have excellent programs that can improve service quality and patient satisfaction. For hospital agencies, it should be able to be applied by all management and service parties so that they can face competition and show the excellence of the hospital and improve service quality.
UPAYA DISIPLIN KERJA, MOTIVASI, DAN LINGKUNGAN KERJA TERHADAP KEPUASAN KERJA PADA PT KARYADIBYA MAHARDIKA Syafrizal, Asnita Putri; Pratama, Dewi Yulianti; Hasna, Nisrina; Fauziah, Sifa; Paramarta, Vip
Jurnal EBI Vol 6, No 1 (2024): Jurnal Ekonomi Bisnis dan Industri
Publisher : Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52061/ebi.v6i1.199

Abstract

Penelitian ini bertujuan untuk mendalami hubungan antara disiplin kerja, motivasi, dan lingkungan kerja terhadap kepuasan kerja karyawan di PT Karyadibya Mahardika dengan menggunakan pendekatan kualitatif. Metode penelitian ini melibatkan pengumpulan data melalui wawancara mendalam dengan sejumlah karyawan serta observasi langsung di lingkungan kerja perusahaan. Analisis data dilakukan dengan menggunakan pendekatan kualitatif deskriptif, di mana temuan dan pola-pola yang muncul dari wawancara dan observasi dianalisis untuk memahami pengaruh disiplin kerja, motivasi, dan lingkungan kerja terhadap kepuasan kerja karyawan. Hasil penelitian menunjukkan bahwa faktor disiplin kerja yang terjaga, motivasi yang terus mendorong, dan lingkungan kerja yang kondusif sangat berpengaruh dalam membentuk kepuasan kerja karyawan di PT Karyadibya Mahardika. Informasi yang diperoleh dari penelitian ini diharapkan dapat memberikan wawasan mendalam kepada manajemen perusahaan untuk mengembangkan strategi yang lebih baik dalam meningkatkan kepuasan kerja karyawan, yang pada gilirannya dapat meningkatkan produktivitas dan kinerja organisasi secara keseluruhan.Kata kunci: Disiplin Kerja, Motivasi, Lingkungan Kerja, Kepuasan, SDM
The The Impact of Digitalization on Human Resource Management Practices Seipalla, Fenska; Liem, Nadia; Siregar, Deorina Roully Gratia; Martdana, Ardhin; Paramarta, Vip
Jurnal Ilmiah Sumber Daya Manusia Vol 8 No 1 (2024): JENIUS (Jurnal Ilmiah Sumber Daya Manusia)
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/JJSDM.v8i1.42888

Abstract

Human Resource Management (HRM) is a discipline that focuses on managing employees within an organization to achieve the company’s strategic goals. With the advent of the digital era and the Fourth Industrial Revolution, digitalization has become a significant force that has transformed various sectors, including HRM. Understanding the impact of digital transformation on HRM is important for enhancing organizational performance. This article reviews relevant literature related to the main problem addressed. The findings reveal how digital transformation in HRM enhances the efficiency and effectiveness of HR processes by streamlining employee recruitment, selection, orientation, training, and development. Technology also increases employee engagement through self-service portals and communication platforms that facilitate better collaboration and interaction, thereby boosting employee productivity. Digital engagement platforms enhance internal communication, employee satisfaction, and retention by improving interaction and feedback mechanisms. However, digitalization introduces challenges, including concerns over data security and privacy, as well as the need for HR professionals to continually adapt to new technologies. Therefore, companies must understand the potential for both success and failure in digital strategies, especially in Human Resource Management practices. This understanding is crucial for ensuring increased efficiency and competitiveness in the digital era.
Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Dan Implikasinya Pada Kunjungan Pasien (Studi Survey di RSUD Kota Manado) Poluan, Olivia Melissa; Mulyani, Sri Rochani; Utoyo, Widjajanti; Paramarta, Vip; Asnar, Etty Sofia Mariati
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.15610

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis lebih mendalam tentang kualitas pelayanan, kepuasan pasien dan kunjungan pasien di RSUD Kota Manado. Obyek penelitian adalah pasien pada poli gigi dan mulut di RSUD Kota Manado dengan sampel 84 orang. Analisis data yang digunakan adalah analisis jalur, analisis koefiesien korelasi dan analisis koefisien determinasi. Hasil penelitian menunjukkan analisis deskriptif terhadap kualitas pelayanan, kepuasan pasien dan kunjungan pasien di Rumah Sakit Umum Daerah Kota Manado sangat kuat namun dari hasil penelitian menunjukkan bahwa ada item yang masih rendah pada kualitas pelayanan yaitu pada pernyataan perawat harus memiliki pengetahuan dan keterampilan melakukan pekerjaan melayani pasien, Terdapat pengaruh signifikan kualitas pelayanan terhadap kepuasan pasien di Rumah Sakit Umum Daerah Kota Manado, kepuasan pasien tidak berpengaruh signifikan terhadap variable kunjungan pasien di Rumah Sakit Umum Daerah Kota Manado, kualitas pelayanan berpengaruh signifikan terhadap variabel kunjungan pasien di Rumah Sakit Umum Daerah Kota Manado dan secara tidak langsung kualitas pelayanan tidak berpengaruh secara signifikan terhadap kunjungan pasien melalui kepuasan pasien di Rumah Sakit Umum Daerah Kota Manado. Kata Kunci: Kualitas Pelayanan, Kepuasan Pasien, Kunjungan Pasien
Peran Manajemen Kesehatan Lingkungan Dalam Penurunan Kasus Stunting Di Kec. Bolang Itang Timur, Kab. Bolaang Mongondow Utara Mandu, Jenne; Yuliaty, Farida; Rahmiyati, Ayu Laili; Paramarta, Vip; Wirawan, Chevi
Innovative: Journal Of Social Science Research Vol. 4 No. 5 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i5.15612

Abstract

Kondisi lingkungan dapat mempengaruhi perilaku manusia dan perilaku manusia mempengaruhi kondisi lingkungan, saat lingkungan memberikan kesempatan bertemunya agen penyebab penyakit dengan manusia maka terjadilah sakit. Hal ini mengindikasikan bahwa Manajemen Kesehatan lingkungan memiliki peran yang cukup besar terhadap kejadian Stunting. Manajemen Kesehatan Lingkungan yang terkait dengan Sanitasi Total Berbasis Masyarakat (STBM) antara lain Buang Air Besar Sembarangan (BABS), Cuci Tangan Pakai Sabun (CTPS), sarana kepemilikan jamban, pengamanan air minum dan makanan rumah tangga, pengelolaan sampah rumah tangga (PS-RT), pengelolaan limbah rumah tangga sarana air bersih dan personal hygiene. Oleh karena itu, dalam rangka memberantas terjadinya Stunting pada balita yaitu diharapkan dengan membudayakan Perilaku Hidup Bersih dan Sehat (PHBS) dimana PHBS dapat mengurangi angka kejadian Stunting pada balita. Penelitian ini menggunakan metode deskriftif kualitatif. Teknik pengumpulan data yang di lakukan adalah observasi dan wawancara. Lokasi penelitian berada pada Kabupaten Bolaang Mongondow Utara Kecamatan Bolang Itang Timur, Provinsi Sulawesi Utara. Hasil penelitian ini menun jukan bahwa Manajemen Kesehatan Lingkungan sangat berperan dalam menurunkan kasus stunting di kecamatan Bolang Itang Timur, dimana mulai dari perencanaan, pelaksanaan, monitoring dan evaluasi yang telah melibatkan masyarakat. Masyarakat diberi peran utama dalam program ini. Implementasi program STBM ini sangat bermanfaat sehingga dapat menurunkan kasus stunting, meningkatkan hygiene personal sanitasi dan lingkungan serta perubahan perilaku untuk meningkatkan derajat kesehatan masyarakat. Strategi dalam penanganan kasus stunting melalui peran manajemen Kesehatan lingkungan yaitu melalui pemberdayaan masyarakat mulai dari perencanaan sampai pada evaluasi. Peranan pemerintah dalam program STBM hanya memfasilitasi yang pada akhirnya sepenuhnya diserahkan pengelolaan pada swadaya masyarakat. Kata Kunci : Manajemen, Kesehatan Lingkungan, Stunting
The Effect Of Occupational Safety And Health And Organizational Commitment On Soldier Performance By Using The Approach Partial Least Square – Sem Analysis Purnamasari, Ari Tri; Paramarta, Vip; Kosasih, Kosasih; Wirawan, Chevie; M.A, Etty Sofia
Jurnal Ners Vol. 8 No. 2 (2024): OKTOBER 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v8i2.26983

Abstract

The background of this research is that the performance of Paspampres soldiers has yet to be discovered, and the factors that affect the performance of Paspampres soldiers still need to be discovered. Basedoon the background,,thissstudy attempts to examine the impacttof Occupational Safety and Health and OrganizationallCulture partially and directly on Soldier Performance and indirect influence through the intervening variable of Organizational Commitment. A descriptive verificative explanatory design wasuused in this research. In theqquantitative phase, The instrument offresearch wasuused to perform a survey on 144 Soldier which was then descriptively examine. . The data analysis technique uses SEM-PLS to test the outer model, inner model, and hypothesis test. The result show that the Paspampres Soldier Organization's Commitment and OccupationallSafety anddHealth have a positive and significant relationship..Occupational Safety and Health also positively and significantly affects Paspampres Soldiers' Performance, while Organizational Commitment has no significant affect and has a negative impact on Paspampres Soldiers' Performance. Moreover, Occupational Safety and Health and OrganizationalcCommitment both positivelyyand significantly affect Paspampres Soldiers' Performance at the same time. Research uses organizational commitment as a variable on soldier performance and does not have a significant effect in this research. Several previous research have examined the effect of organizational commitment variables onpperformance, showing significant differences in the research results that support the theory and suggest for more research.
Analysis Of The Influence Of The Quality Of Ponek Emergency Room Service Quality On Patient Satisfaction At Pulang Pisau Hospital Sandra, Santi; Vip Paramarta; ⁠Eka Purwanda
Jurnal EduHealth Vol. 15 No. 04 (2024): Jurnal EduHealt (inpres), Year 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of service quality IGD PONEK (Comprehensive Emergency Neonatal Obstetrics Services) on patient satisfaction at Pulang Pisau Hospital. The quality of service in emergency services, especially in the PONEK unit, is very important because it is directly related to the safety of mothers and babies. A survey was conducted on patients and their families who received PONEK emergency room services at Pulang Pisau Hospital. The dimensions of service quality analyzed include service speed, competence of medical personnel, facilities, and responsiveness to emergency conditions. The results showed that the quality of service quality had a significant influence on the level of patient satisfaction. Aspects of officer competence and responsiveness are the main factors that affect satisfaction, while facilities still need to be improved. This study provides recommendations for hospitals to improve aspects of facilities to increase overall patient satisfaction.
PENGARUH KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT MELALUI VARIABEL INTERVENING KUALITAS PELAYANAN Suryana, Nia; Paramarta, Vip
Jurnal Inspirasi Ilmu Manajemen Vol 3 No 1 (2024): Jurnal Inspirasi Ilmu Manajemen
Publisher : Program Studi Magister Manajemen, Direktorat Pascasarjana, Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/jiim.2024.3.1.3539

Abstract

Quality services will produce public satisfaction with government performance. The aim of this research is to determine the direct and indirect influence of employee performance on community satisfaction through the quality of service in the work unit of the Assistant Deputy for Youth Pioneering at the Ministry of Youth and Sports. The respondents in this research were 30 people who benefited from the activities of the Assistant Deputy for Youth Pioneering. Data collection using the questionnaire method. Meanwhile, the data retrieval technique uses Non-Probability Sampling with a voluntary sampling approach. Data analysis techniques use regression analysis followed by path analysis. The results of the hypothesis test show that employee performance has a significant effect on public satisfaction through service quality. From the f test results, it was obtained that simultaneously employee performance and service quality had a significant effect on public satisfaction. The results of the f-test showed that simultaneously, the performance of the staff and the service quality had a significant influence on public satisfaction.
Menggali Kaitan Antara Kompetensi dan Komitmen Karyawan di Rumah Sakit: Kasus di Departemen Perawat Elsandra Novita Halim; Vip Paramarta
Jurnal sosial dan sains Vol. 4 No. 10 (2024): Jurnal Sosial dan Sains
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsosains.v4i10.19998

Abstract

Latar Belakang: Globalisasi dan perkembangan teknologi menuntut peningkatan layanan kesehatan, mendorong rumah sakit untuk meningkatkan kepuasan pelanggan yang penting untuk loyalitas. Peran SDM menjadi krusial dalam mencapai layanan berkualitas, terutama kompetensi dan komitmen di kalangan perawat yang meningkatkan kepuasan pasien melalui pelayanan yang baik. Kompetensi diperluas dari keterampilan teknis ke kemampuan interpersonal dan komunikasi, sedangkan komitmen karyawan memengaruhi kualitas pelayanan. Tujuan: Penelitian ini bertujuan menjelaskan hubungan antara kompetensi dan komitmen sebagai elemen penting dalam meningkatkan kualitas layanan kesehatan, terutama di rumah sakit. Metode: Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Data dikumpulkan melalui wawancara mendalam, observasi partisipatif, dan dokumentasi di rumah sakit besar. Partisipan dipilih menggunakan teknik purposive sampling untuk mendapatkan variasi kompetensi dan masa kerja di kalangan perawat. Hasil: Hasil penelitian menunjukkan bahwa terdapat hubungan yang signifikan antara kompetensi dan komitmen karyawan. Kompetensi teknis dan kemampuan interpersonal perawat berpengaruh positif terhadap kualitas pelayanan dan kepuasan pasien. Komitmen yang tinggi dari karyawan juga ditemukan berdampak pada peningkatan kualitas layanan yang diberikan. Kesimpulan: Kompetensi dan komitmen karyawan memiliki pengaruh yang saling mendukung dalam meningkatkan kualitas pelayanan kesehatan. Pengembangan kompetensi melalui pelatihan dan penciptaan lingkungan kerja yang mendukung menjadi faktor kunci dalam meningkatkan kualitas pelayanan di rumah sakit.
Co-Authors A Andini Radisya Pratiwi A Halim A.A. Ketut Agung Cahyawan W A.P, Yuana Cita Abdul Gani Sidqi Abiyyu Purnanda Ade Sri Mariawati Aditya, Ngakan Made Bayu Adjie Kurniawan Aep Saepudin Afdila, Yuwita Afira Febriani Afira Febriani Afira Febriani Surya Wijaya Afyat, Rini Ageng Prayogo, Dimas Agung Manik Septiana Putra Agung Nugraha Agus Purwanto Agustika, Fitriah Agustina, Heny Agustina, Putu Dyah Candra Ahadi, Rosari Zakia Ahida Muizun Ahmad Syakur Banafif Ahya nurdin Akmal Fauzi Yudistira Aktris Monika Favorit Makbul Alamsyah, Rifa Azizah Alef Adlia Rahmani Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandre de Sousa Guterres Ali Muhsin Ali Reza Alkaf Aliffia Bingga, Isvi Alma Marinda Alnando, Dedi Alvin Widya Ananda Amelia Koesdinar, Dwi Amelia Suci Pertiwi Aminuyati Anang Dwi Permana Anang Kurniawan Anastasia Ari Putri Anasthasia Seriulina, Rachmi Andi Mulyadi Andi Tenri Andika Fajar Nugroho Andityo Wahyu Juniarsyah Andrean Syahridho, Muhammad Andreas Klemens Wienanda Anggilia Yuliani Susanti Anggraeni, Diana Evy Anggraini, Dita Anis, Fakhri Haidar Aprili Wulandari Aprillia, Meirza Ardhin Martdana Ardyansyah, Mukhlas Ari Munandar Ari Sunari Ariani Ariani Ariani Salsabila, Tia Arib Balma, Hammam aribowo, kornelis Arie Hidayat, Teuku Ariwibowo Prayetno, Agung Arnita Niroha Halawa Asep Effendi Asep Effendi Ashilah Mumtaz Hakim Asih Romayanti Asmawati Asmawati Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Astria Apriliavini Priscila Palenewen Astrid Altaira Chandra Astsania Hikmah Alfath Asyer, Aynnie Christabel Atmanto, Kusumo Adi Arji Aulia Dini Rachmadanti Ayu Annisa Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Ayu Rindwita Indah Peanasari Ayu Rindwitia indah Peanasari Azlina Effendy, Cut Badrul Islamy Baehaqi Bakri, Ayu Hartati Bambang Sulistyo Banafif , Ahmad Syakur Berliani, Kristin Nadia Biantara, Irgi Bina Lauringga Andora Bingga, Isvi Aliffia Borneo Yuda Pratama Borneo Yuda Pratama Budi Justitia Budi Satrio Wibowo Budi Setyorini Budyawan Herijanto Caesaria Sinta Zuya Cahyadi Saputra, Regi Candra Mizwar Cepi Hidayatuloh Cesilia, Rosalina Chairunnisyah, Nurita Dinda Chevie Wirawan Chevie Wirawan Cicik Khildar Rizqi Cita, Yuana Damesh Indralaga Dani Herdiyana Darmiani, Siti David Kolibu Dekrita Komarasakti Delpita, Ade Dendy Bagaskara Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Deny Teguh Setyaji Deny Teguh Setyaji Deorina Siregar Desy Elevany Sera Dety Mulyanti Devi Anggraini Devi Delvita Dewanti Putri Nurita Dewi , Maria Shintya Dewi Kania, Dewi Dhandy Hermawan Madu Dharma Jaya Hartono Dian Prawibawa Dian Primasari, Yustika Dian, Mochamad Ronald Diana Pratiwi Diana Pratiwi, Diana Dianvayani, Giska Didik Udayana Didin Saepudin Didin Saepudin Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Perdana, Jofani Dimas Rifqi Anantyo Dinda Bestari Dini Indriani S Dita Anggraini Djalip, Indra Permanajaya Djogo, Ony Dongoran, Haddan Donny Septian Wibisono Dony Obara Dramora Nepy Asmara Dwi Kurniawan, Genta Dwi Permana, Anang Dwi Saputra Mokoagow Dyah Kusuma Arnovita Eddi Supriadi Edgar Irvin Raranta Edi Kurnawan Effendi, Asep Effendy, Cut Azlina Eka Hesti Hastuti Eka Purwanda Eka Purwanda Eka Purwanda, Eka Ekawati, Lestari Eko Nugroho Aditiya Utama Putra Eko Supryanto Raja Lado Eliza Techa Fattima, Eliza Techa Ellya Dewi Ellya Dewi Elsandra Novita Halim Endang Maryam Endang Maryam Zamilah El Hakim Enung Susilawati Erdi Maulana Erika Nurmartiani Erlik Erlik Ermawati Ermawati Erna Kena Erwan Komara Etty Sofia Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty, Etty Eufemia Maria Evan Nugraha Evi Apriana Fachry Abda El Rahman Fadilah, Lies Fajar Wahyudi Fajar Wahyudi, Fajar Fajarini Fajarini, Fajarini Fakhrazi, Ricky Fallery Setyaprawira Fandani, Mona Farah Saufika Farah Shania Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati, Farida Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliatya Fasya Irawan, Irvincha Aura Fasya, Irvincha Aura Fathur Rhohman Nurokhim Fatia Ulfia Putri Fauzi, Helmi Fahmi Febri Diotama Febrian, Rivaldi Febriani, Afira Feni Oktafiani Feni Oktafiani Fenska Seipalla Finny Redjeki Firda Nur Laila Firda Nur Laila Firdaus Firdaus Firlia Mokoagow Firman Perkasa Yudha Firman, Fareiz Aulia Firmansyah, M.Lutfi Firnando, Hendri Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fladyan Grace Wulur Frando Christo Wulur Fransiska Carmelia Subeno Frida, Nurjamali Desy Mulia Galen Fauza, Rudof Giska Dianvayani Greatavia Meanda Leslie Gregorius Yoga Panji Asmara Gustina Theresia Lubis Habeahan, Immanuel Habibah Habibah Haddan Dongoran Hadiansyah Haerunnisa, Indah Halimatu Sa’diyah, Ulfah Handayani, Ranisa Handrean, I Gede Eka Hanifah Sukmana Haq, Nita Arinil Hardi, Vyronica Harry Harto Necsen Linelejan Hasna, Nisrina Hayun Setiawan Hayya, Lidya Nur Hd Singgih Hendri Andrian Hendri Andrian Herlambang, Erlangga Herni Indraswari Herryanto, David Hersusetiyati Hersusetiyati Hidayat Ahmad Hikma, Nurul Hutagaol, Tetty I Gusti Nyoman Trianantha Jaya Ida Ayu Triana Ida Fitriyani Ilma Mufidah Imas Siti Masitoh Ince Rosmini Indradewa, Rhian Indriani Indriani Intan Permatasari Ira Dewi Irbah, Farah Amalia Islami , Ahkam Haqiqi Islamy, Badrul Ismawanti, Resty Isni Wantias Istahara Istahara, Istahara Istyadzah, Triesta Mystah Ita, Margaretha Itoh Rositoh Ittang Somba Ittang Somba Ivana Yolanda Ivana Yolanda Jaya Hartono, Dharma Jaya, I G. N. Trianantha Jeanny Kathleen Hartini Jeanny Kathleen Hartini Jihan Maulani Jopie Julius Lopulalan Josafat Pondang Juliatul Mahqfiroh Juniar Rizqi, Rizal Kadarisman, Sumeidi Kadarusman, Feri Kartamihardja , Sobarna Kartamiharja, Sobarna Kathleen Hartini, Jeanny Kautzar, Sandy Muhammad Kharisma Sofiana Khilda Fauziah Lasminingsih Kifli, Yohana Komara, Erwan Komet Rama Daud Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kurnawan, Edi Kurniasih, Aas Kusumo Adi Arji Atmanto La’a, Modestus Leo Pratama Agung Leony Martila Leslie, Greatavia Meanda Liana, Lia Liem, Nadia Lien Nurliah Lien Nurliah Linawati, Meti Lizio Marcel de Araujo M Ahmed M Hasyrul Muchtar M Rizki Fathurrohim M. Nabil Sulthoni Eralsyah M.A, Etty Sofia Made Santika Made Santika Maharanny Wulansari Mahmud Hakim Mahputra, Sandi Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Malik, Rahardian Mandu, Jenne Maria Stolin Timukumanireng Marianne Lukytha Tangdililing Mariati Asnar, Etty Sofia Marissa Grace Haque Marlena Ayu Windasari Marsenta, Giyatri Martdana, Ardhin Martin Agusta Masduki Asbari Masyitoh, Amalia Maulani, Jihan Mega Inang Marsalina Sarata Melati Rosaline Michaella Mogi Milano Wibi Takbiranda Milyantono, Riyan Charlie Miranda, Ade Mochammad Reza Hidayat Modestus La'a Moh Arif Kusnadi Moh. Sidik Priadana Mohamad Abdulah Mohammad Fajar Mukharram Mohammad Ikhsan Mohammad Ikhsan, Mohammad Mokoagow, Firlia Muchtar, M Hasyrul Muhammad Andrean Syahridho MUHAMMAD ANWAR Muhammad Iman Muhammad Rezki Zanuar Muhammad Rizky Paramarta Muhammad Syahrudin Mulyan, Sri Rochani mulyani, sri rochani Mulyawati, Lia Musthofa Lutfi Nasution Mustoha, Mustoha N. Saputra, Gilang Nabilla Mulya Kurniawan Nadia Arsita Nadia Liem Nadia Wulandari Nadia Wulandari Namira Amanda G Nandita, Nandita Nasoka Ramli Nasution, Musthofa Lutfi Nasution, Satria Natasya Anggreine Litau Natasya Luila Sissarian Naurah, Gladdays Nepy Asmara, Dramora Ngakan Made Bayu Aditya Ni Putu Emy Darma Yanti Nia Suryana Nina Risnawaty Nindi Elis Nindy, Nindicka Nurul Fadilah Ningsih, Ranti Ana Nofiyanti, Ayu Lestari Norikazu Suzuki Novita Halim, Elsandra Nugroho, Joko Agung Nugroho, Taufan Nunuk Masluhiyah Nunung Nuryani Nur Laila, Firda Nurhaeni Sikki Nurina, Yafanita Izzati Nurita, Dewanti Putri Nurlatifah Rahmayanti Nurrochman, Muhammad Nursoffa, Idris Nuryanti Nuryanti Obara, Dony Olivia Melissa Poluan Orleans Adam, Rino Pamungkas, Bugie Zurisdianto Pamungkasari, Tria Pandu Lesmana Panjaitan, Biller Paramarta, Muhammad Rizky paramita Parmana, Anang Dwi Peanasari , Ayu Rindwitia Indah Permana, Agung Pertiwi, Sanny Putri Petrisia Panjaitan, Cici Poluan, Olivia Melissa Pondang, Josafat Prasetianto, Wisnu Pratama, Dewi Yulianti Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Prayogo, Dimas Ageng Prayudha Adhi Laksono Prayudha Adhi Laksono Priscillah, Wildan Puji Winata, Sintha Abilia Pujiawati, Pupu Pupu Pujiawati Purnama, Engga Purnamasari, Ari Tri Purnamasari, Euis Ayu Indah Puspita, Enrika Tunjung Putra, Agung Manik Septiana Putri Sekartani, Bianti Putri, Dhiya Nada Putri, Eva Linandra Maria Putri, Rabiah Demlinur Putri, Vira Herliana Putriana Sitompul R A Aprida Putri Kumala Ayu Raden Ricky Agusiady T.S. Rahadian Malik Rahardian Malik Rahma Sumarna, Dita Rahmani, Alef Adlia Rahmatsyah Rahmatsyah, Rahmatsyah Rahmayanti, Nurlatifah Rahmi Raja Iqbal Mulya Harahap Ramadani Ramadani, Ramadani Ranita Rizky Putri Rasyad, Raysha Dhamatri Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Razak, Nursamin Refliza Yanti Regina Tirza Maindoka Regina Tirza Maindoka Rehmenda Marito Sitepu, Michi Astuti Rejauw, Saperyanus Reza Alkaf, Ali Reza Widianto Sudjud Rezky, Alisiah Rheza Fasya Ria Hutami Putri Rian Pratama, Ivanda Ricky Agusiady Rifai Setiyo Gusti Rifai Setiyo Gusti Rini Afyat Rini Hastuti Rini Mulyani Sari Riyan Putri Kumorowani Rizki Tomi Resna Suhendar Rizkia Putri, Sisy Rizky Paramarta, Muhammad Rizqi, Farhan Rochani Mulyani, Sri Rosalina Cesilia Rubianti, Desy Rudof Galen Fauza Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rulia Rulia Rulia Rulia, Rulia Ruriyansi Rustiawati, Neneng Tia Ruth Haryanti Ruth Haryanti Sabriani Pontoh Sabriani Pontoh, Sabriani Sadrak Siregar Saepudin, Didin Sahli, Indra Taufik Sandra, Santi Sandy Muhammad Kautzar Sandy Muhammad Kautzar Santi Rimadias Santi Sandra Santi Santi Santi Santi Saputra Mokoagow, Dwi Saputra, Gilang Nispu Sara Mustika Hardy Sari Paraisu, Wo’i Megah Mayang Satriyo Dwi Atmoko Sayid Arifin Seipalla, Fenska Sekar A, Linda Wahyu Selvia Magdalena Selvia Magdalena Septrianne, Virginia Majestica Seta, Astrodita Adya Setia Nesda, Ajeng Setiawan, Gideon Setiawan, Hayun Setyaji, Setyaji Shania, Farah Shelly Ayu Andesty Shony Mandala Siagian, Farida Chrisfina Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siko Abdul Majid Singgih, Hd Sinta Nuria, Khofifah Siregar, Deorina Roully Gratia Siregar, Sadrak Siti Darmiani Siti Hantina Johan Siti Rohmah Siti Saadah Sobarna Sobarna Kartamiharja Sofia, Etty Solhanhudi Sosiawan, Putu Prathiwi Kemala Putri Sri Dati Octaviani Sri Mulyeni Sri Mulyeni Sri Rochani Sri Rochani Mulyani Sugianto, Ramlan Sugiyarti Sugiyarti, Sugiyarti Sumarauw, Christine Dianne Sumeidi Kadarisman Sumeidi Kadarisman Sumeidi Kadarisman Sumi Suparjo, Dede Supartika, Euis Yanti Surya, Azis Suryana, Nia Suwoko Tya Wicaksono Syafrizal, Asnita Putri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukiyat Syahpikal Sahana Syaiful Anwar Syamsul Amry Syamsul Amry Syarah Oktrissyanti Tamara, Tania Tangdililing, Mariane Lukytha Tarihoran, Rahmah Wahyuni Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Techa Fattima, Eliza Teguh Iman Santoso Tetty Hutagaol Teuku Arie Hidayat Theresia Widyanti Tia Ariani Salsabila TRIANA, I KETUT DIAN LANANG Triputra, Jimmy Ulfah Halimatu Sa’diyah Utoyo, Widjajanti Verianto Verolla Ayu Pradita Wafii, Jauharil Wahid, Deden Abdul Wahyu Saputra Wahyudi Ria, Jan Walean, Ayu Kezia Wantias, Isni Wewengkang, Deisye Wiadnya, I Dewa Gede Putra Widjajanti Utojo Widjajanti Utomo Widya Pratiwi Widya Pratiwi Wijaya Johanes Chendra Wildan Priscillah Winahyu, Arizky Winata, Sintha Abilia Puji Wirawan, Chevi Wirawan, Chevie Wisnu Prasetianto Witarsa, Doni Romdhoni Wo’i Megah Mayang Sari Paraisu Wulan Auliyani Y. Ony Djogo Yanto Rudiyanto Yanuarizki, Prima Hafizh Yayuk Dwi Nenda, Ligar Yolanda, Ivana Yopy iskandar Yuana Cita Adhyaksa Putri Yudhi Iskandar Yudhistira Anugerah Pratama Yudiansyah, Ridwan Yuli Anggraini Yuli Santika Magdalena Yuliani Susanti, Anggilia Yulianty, Farida Yuliarti Pasau Yuliaty, Farida Yuliaty Yunisa Nur Fazriyah Yunlia Vidiarti Yuwono, Ismanto Zaenal Aripin Zakaria Kuswara Zayyan, Muhammad Alif Zebua, Afrah Monirah Zulfikar , Taufik ⁠Farida Yuliaty