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All Journal Jurnal Manajemen Terapan dan Keuangan Business and Management Review Ilmu Administrasi Publik Infotech Journal MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen Kesehatan Indonesia JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Jurnal Mirai Management JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Manajemen & Keuangan Journal of Economic, Bussines and Accounting (COSTING) Jurnal Manajemen Aset Infrastruktur dan Fasilitas Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat Jurnal Soshum Insentif Journal on Education Manuju : Malahayati Nursing Journal Journal of Midwifery and Nursing JURNAL MANAJEMEN BISNIS JURNAL TEKNOLOGI INFORMASI At-tijaroh: Jurnal Ilmu Manajemen dan Bisnis Islam Jurnal Bidang Ilmu Kesehatan Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Ekonomi Manajemen JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Health Information : Jurnal Penelitian Syntax Idea Dinasti International Journal of Education Management and Social Science Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA) Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Jurnal Ners TECHNO-SOCIO EKONOMIKA JPK: Jurnal Proteksi Kesehatan Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Educational Administration, Management, and Leadership Jurnal Ekonomi Bisnis Dan Industri (EBI) Journal of Economics and Business UBS International Islamic Medical Journal Jurnal Kesehatan Tambusai Jurnal Ekonomi Efektif MAHESA : Malahayati Health Student Journal Jurnal Pengabdian kepada Masyarakat Berajah Journal Berdikari : Jurnal Ekonomi dan Statistik Indonesia Jurnal Abdimas Sang Buana Jurnal EduHealth Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Homes Journal: Hospital Management Studies Journal Bulletin of Community Engagement International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Locus Penelitian dan Pengabdian Jurnal Social Library Jurnal Ekonomika Dan Bisnis Journal of Innovation Research and Knowledge Journal of Mathematics Instruction, Social Research and Opinion Journal of Social And Economics Research Journal of Scientech Research and Development Journal of Comprehensive Science Jurnal Sehat Indonesia (JUSINDO) Jurnal Pengabdian Masyarakat Indonesia (JPMI) Abdimas Indonesian Journal Gemilang: Jurnal Manajemen dan Akuntansi Media Bina Ilmiah Jurnal Rumpun Ilmu Kesehatan Jurnal Manajemen dan Bisnis Jurnal Sosial dan Sains Journal of Management and Administration Provision Journal of Public Representative and Society Provision Journal of Community Health Provision Jurnal Indonesia Sosial Sains Journal of Artificial Intelligence and Digital Business Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Jurnal Manajemen dan Ekonomi Kreatif Jurnal Bisnis Kolega Paradoks : Jurnal Ilmu Ekonomi Diagnosa: Jurnal Ilmu Kesehatan dan Keperawatan Amkop Management Accounting Review (AMAR) Jurnal Manajemen Kreatif dan Inovasi Jurnal bintang manajemen Jurnal Riset Manajemen Usada Nusantara: Jurnal Kesehatan Tradisional Detector: Jurnal Inovasi Riset Ilmu Kesehatan Central Publisher Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Journal of Education Method and Learning Strategy Journal of Economics and Management Scienties Jurnal Mahasiswa Ilmu Kesehatan International Journal of Economics, Management and Accounting Jurnal Manajemen, Ekonomi, Hukum, Kewirausahaan, Kesehatan, Pendidikan dan Informatika (MANEKIN) Mutiara: Multidiciplinary Scientifict Journal Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Mutiara: Jurnal Penelitian dan Karya Ilmiah Jurnal Anestesi: Jurnal Ilmu Kesehatan dan Kedokteran Jurnal manajemen informasi kesehatan Jurnal Medika Nusantara Journal Innovation In Education Kriez Academy Jesocin : Journal of Jabar Economic Society Networking Forum El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Al-Ihtiram: Multidisciplinary Journal of Counseling and Social Research Adpebi International Journal of Multidisciplinary Sciences Jurnal Penelitian dan Pengkajian Ilmiah Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Journal of Systems Engineering and Management Jurnal Inspirasi Ilmu Manajemen Jurnal Abdimas Peradaban E-Amal: Jurnal Pengabdian Kepada Masyarakat EKOBIMA Ekonomi Bisnis dan Manajemen Jurnal Akuntansi Hukum dan Edukasi International Journal of Economics, Accounting, and Management Jurnal Praba: Jurnal Rumpun Kesehatan Umum journal of social and economic research Journal of Ekonomics, Finance, and Management Studies Jurnal Akademika Baiturrahim Jambi Malahayati International Journal of Nursing and Health Science Jurnal Ragam Pengabdian Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi PESHUM International Journal of Digital Marketing Science Jurnal Ilmu Kedokteran dan Kesehatan Indonesia JHSS (Journal of Humanities and Social Studies) Jurnal Pengabdian Masyarakat Indonesia Jurnal Simki Economic MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Jurnal Riset dan Inovasi Manajemen Indonesian Journal of Global Health Research JANHSI: Journal of Advanced Nursing and Health Systems Innovation
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EXPLORING BPJS CLAIM CHALLENGES IN HOSPITALS AND THEIR IMPROVEMENT STRATEGIES: A SYSTEMATIC LITERATURE REVIEW Paramita; Paramarta, Vip
Jurnal Manajemen dan Bisnis Vol. 8 No. 1 (2026): Jurnal Manajemen dan Bisnis Baja (JUMANIS BAJA)
Publisher : LPPM Universitas Banten jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/jmb.v8i1.4362

Abstract

Delays in BPJS claims remain a significant issue for many hospitals because they can slow the disbursement of funds and disrupt service continuity. This study aims to identify the barriers that cause BPJS claim delays and to formulate appropriate improvement recommendations using a systematic literature review approach. The Systematic Literature Review (SLR) was conducted by searching Google Scholar and Garuda, followed by screening of titles, abstracts, full texts, and quality assessment. From 326 initial articles, 17 studies met the inclusion criteria and were analyzed using thematic synthesis. The review identified five main categories of problems: inaccuracies in diagnosis and procedure coding, incomplete medical records, administrative and internal verification obstacles, limited use of the Hospital Information System (SIMRS), and frequent BPJS policy changes. These findings show that claim delays arise from multidimensional factors related to documentation quality, human resource competence, workflow accuracy, and information system support. The study concludes that improving coder skills, strengthening medical record audits, standardizing SOPs, optimizing SIMRS, and enhancing inter-unit coordination are necessary. The implications provide a scientific basis for developing better claim management strategies to help hospitals accelerate reimbursement processes.
EKSPLORASI KENDALA KLAIM BPJS DI RUMAH SAKIT DAN SOLUSI PERBAIKANNYA: SUATU KAJIAN LITERATUR SISTEMATIS Paramita; Vip Paramarta
Journal of Scientech Research and Development Vol 8 No 1 (2026): JSRD, June 2026
Publisher : Ikatan Dosen Menulis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56670/jsrd.v8i1.1497

Abstract

Pending klaim BPJS masih menjadi persoalan penting di berbagai rumah sakit karena dapat memperlambat proses pencairan dana dan memengaruhi keberlangsungan layanan. Penelitian ini bertujuan memetakan berbagai kendala yang menyebabkan klaim BPJS tertunda serta merumuskan rekomendasi perbaikannya melalui pendekatan kajian literatur sistematis. Metode Systematic Literature Review (SLR) dilakukan dengan menelusuri dua database utama, yaitu Google Scholar dan Garuda, kemudian memilih artikel melalui tahapan seleksi judul, abstrak, full-text, serta penilaian kualitas. Dari 326 artikel awal, 17 studi memenuhi kriteria dan dianalisis menggunakan pendekatan sintesis tematik. Hasil kajian mengungkap lima kelompok masalah utama, yakni ketidaktepatan kode diagnosis dan tindakan, ketidaklengkapan rekam medis, kendala administratif dan verifikasi internal, keterbatasan penggunaan SIMRS, serta perubahan kebijakan BPJS. Temuan tersebut menunjukkan bahwa pending klaim merupakan isu multidimensional yang melibatkan kualitas dokumentasi, kemampuan SDM, ketepatan alur kerja, serta dukungan teknologi informasi. Penelitian ini menyimpulkan perlunya peningkatan kapasitas coder, audit rekam medis yang lebih ketat, standarisasi SOP, optimalisasi SIMRS, dan koordinasi lintas unit. Implikasi dari studi ini adalah tersedianya dasar ilmiah untuk menyusun strategi perbaikan manajemen klaim sehingga proses pencairan pembiayaan di rumah sakit dapat lebih cepat dan efektif.
The Influence Of Bookzi Media And Lecture Method On Knowledge And Attitude Towards Balanced Nutrition: A Study On Fifth Grade Students Of Sdn 01 Mangga Dua Selatan Jakarta Putri, Vira Herliana; Paramarta, Vip; Rahmiyati, Ayu Laili
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1592

Abstract

School aged children are a vulnerable group to nutritional problems that may affect growth, cognitive development, and skills. One major contributing factor is inadequate knowledge of balanced nutrition. This study aimed to examine the differences and effects of Bookzi media and lecture methods on students’ knowledge and attitudes toward balanced nutrition among fifth-grade students at SDN 01 Mangga Dua Selatan. A quantitative approach with a quasi-experimental design was applied. The population consisted of 116 students, with 56 respondents selected using purposive sampling. Data were analyzed using t-tests and F-tests with SPSS software. The results showed that both Bookzi media and lecture methods had significant partial effects on improving knowledge and attitudes toward balanced nutrition (p<0.05). Simultaneously, both methods significantly influenced all post-test variables (p=0.000). However, the increase in knowledge and attitude scores was higher in the Bookzi group than in the lecture group. These findings indicate that edutainment-based educational media are more effective in enhancing students’ understanding and fostering positive attitudes toward balanced nutrition.
MENINGKATKAN PERAN MANAJEMEN SDM BUMD BAROKAH JAYA DALAM MENUNJANG PEREKONOMIAN (PENGABDIAN PADA MASYARAKAT DESA NAGRAK, BUAH DUA, SUMEDANG) Sri Rochani Mulyani; Vip Paramarta; Farida Yuliaty; Sumeidi Kadarisman; Taufik Zulfikar; Y Ony Djogo
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 6, No 12 (2023): Martabe : Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v6i12.4283-4290

Abstract

Tujuan pembangunan nasional dicapai melalui pembangunan desa dimana desa merupakan agen pemerintah terdepan yang dapat menjangkau rakyat sasaran riil yang akan disejahterakan yaitu dengan membentuk suatu badan usaha milik desa atau BUMDes. Tujuan didirikan BUMDes adalah untuk mengoptimalkan pengeloaan asset-aset desa yang ada, memajukan perekonomian desa, serta meningkatkan kesejahteraan masyarakat desa. Desa Nagrak Kecamatan Buahdua Kabupaten Sumedang telah memiliki BUMDes dengan nama Barokah Jaya, dimana saat ini masuk kategori berkembang. Mengingat BUMDes termasuk hal yang baru keberadaannya, maka tak pelak dalam praktek pelaksanaan muncul beberapa kendala. Saat ini pada BUMDes Barokah Jaya berdasarkan analisa lingkungan yang dilakukan oleh Tim PKM Direktorat Pascasarjana Universitas Sangga Buana bahwa permasalahan yang dihadapi oleh BUMDes Barokah Jaya adalah manajemen sumber daya manusia dan pengelolaan keuangan menjadi prioritas utama untuk dilakukan pembinaan. Tujuan dari Pengabdian Pada Masyarakat yang dilakukan oleh Direktorat Pascasarajana Univesitas Sangga Buana adalah untuk memberikan masukan, menambah wawasan pada pengurus BUMDes Barokah Jaya dalam bidang SDM khususnya kepemimpianan, motivasi dan inovasi. Pemberian materi ini diharapkan BUMDes Barokah Jaya dapat menjadi BUMDes yang memiliki daya saing dan menjadi BUMDes yang naik kelas menjadi BUMDes dengan kategori maju.
THE INFLUENCE OF SERVICE QUALITY, FACILITIES, AND PRICE ON PATIENT SATISFACTION AT HASNA MEDIKA CLINIC BANDUNG Lia Mulyawati; Erika Nurmartiani; Rulia; Kosasih; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of service quality, facilities, and price on patient satisfaction at Hasna Medika Clinic Bandung. The research employs a quantitative method with a descriptive and verificative approach. Data were collected through questionnaires distributed to 315 patients, selected using the Slovin formula. The data analysis techniques include validity and reliability tests, classical assumption tests, multiple linear regression analysis, and hypothesis testing (t-test and F-test). The results show that partially, service quality, facilities, and price have a positive and significant effect on patient satisfaction. Among these variables, price is identified as the most dominant factor influencing satisfaction, followed by service quality and facilities. Simultaneously, the three variables significantly affect patient satisfaction, as indicated by the F-test results. The coefficient of determination (R²) value of 0.710 indicates that 71% of the variation in patient satisfaction can be explained by service quality, facilities, and price, while the remaining 29% is influenced by other factors outside the model. These findings suggest that improving service quality, maintaining adequate facilities, and implementing competitive and transparent pricing strategies are essential to enhance patient satisfaction. Therefore, Hasna Medika Clinic Bandung is recommended to continuously optimize these aspects to increase patient loyalty and competitiveness in the healthcare sector.
ANALYSIS OF THE IMPLEMENTATION OF LEAN MANAGEMENT METHOD TO IMPROVE PATIENT SATISFACTION (CASE STUDY OF HEART AND BLOOD VESSEL OUTPATIENT PATIENTS PARTICIPANTS OF BPJS KESEHATAN AT SYARIFAH AMBAMI RATO EBU BANGKALAN REGIONAL HOSPITAL) Muhammad Jauhari Wafi; Taufik Zulfikar; Rulia; Rukhiyat Syahidin; Vip Paramarta; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 4 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Outpatient cardiovascular services are among the healthcare services with high patient volumes, which may lead to process inefficiencies and decreased patient satisfaction, particularly among BPJS Health Insurance participants. Lean Management is considered a strategic approach to improving service efficiency and patient satisfaction through Waste elimination and continuous improvement. This study aimed to analyze the implementation of Lean Management, identify types of Waste, examine its impact on patient satisfaction, and explore the role of strategic management in supporting the sustainability of Lean Management in the outpatient cardiovascular clinic of RSUD Syarifah Ambami Rato Ebu Bangkalan. This study employed a qualitative design with a case study approach. Informants were selected using purposive sampling and included hospital management, healthcare staff, and patients. Data were collected through in-depth interviews, observations, and document review, and analyzed using thematic analysis. The results showed that Lean Management had been implemented through the application of Just-In-Time principles, 5S culture, Kaizen, and service digitalization. The main types of Waste identified were waiting time, administrative duplication, and service flow Bottlenecks. The implementation of Lean Management had a positive impact on patient satisfaction, particularly in terms of service flow clarity, procedural simplicity, and staff attitudes. However, waiting time and physical facility comfort remained key challenges.
Pengaruh Kepuasan Kerja, Dukungan Sosial dan Komitmen Organisasi Terhadap Turnover Intention (Studi Kasus pada Pegawai Tidak Tetap di Salah Satu Perusahaan Jasa Konsultan Bidang Program Air Minum) Ahadi, Rosari Zakia; Paramarta, Vip; Yuliaty, Farida
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10850

Abstract

Pengelolaan sumber daya manusia perusahaan yang tidak berjalan dengan efektif akan memunculkan berbagai masalah dan berpotensi menggangu kinerja perusahaan seperti menciptakan ketidakstabilan dan ketidakpastian terhadap kondisi tenaga kerja dan peningkatan biaya sumber daya manusia yakni berupa biaya pelatihan yang sudah diinvetasikan pada karyawan sampai biaya rekrutmen dan pelatihan kembali. Penelitian ini bertujuan mengetahui bagaimana pengaruh kepuasan kerja, dukungan sosial dan komitmen organisasi turnover intention pada pegawai tidak tetap salah satu perusahaan jasa konsultan program air minum, berdasarkan fenomena- fenomena yang terjadi di perusahaan tersebut. Pada penelitian ini pengumpulan data dilakukan melalui penyebaran kuesioner dengan menggunakan metode pengukuran skala Likert. Teknik analisis yang digunakan dalam penelitian ini adalah regresi linier berganda, data penelitian merupakan data primer yang dikumpulkan dengan menggunakan kuesioner yang diberikan kepada pegawai tidak tetap salah satu perusahaan jasa konsultan program air minum sebanyak 68 sampel selama periode Agustus 2025 – November 2025. Dari hasil penelitian ditemukan bahwa terdapat pengaruh positif, kepuasan kerja dan dukungan sosial terhadap turnover intention serta pengaruh negative komitmen organisasi terhadap turnover intention.
Pengaruh Kompetensi Pedagogik, Kompetensi Profesional Dan Kepuasan Kerja Terhadap Kinerja Guru Di Sma Islam Bakti Asih Frando Christo Wulur; Dendy Bagaskara; Ahya nurdin; Wulan Auliyani; Vip Paramarta
MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Vol. 2 No. 2 (2024): April : Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Publisher : LP3M INSTITUT KH YAZID KARIMULLAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/muqaddimah.v2i2.730

Abstract

A teacher's professional performance is influenced by several factors such as competence and job satisfaction. Ideally, the competencies that a teacher must have are pedagogical, professional, social and personality competencies. Meanwhile, job satisfaction is related to standards or measures of fulfilling the work rights and obligations of a teacher. The factors determining the success of teacher performance have not yet been clarified regarding which factors have a stronger influence on teacher professional performance. Through this research, clarity will be found on this problem. This research aims to determine the influence of pedagogical competence, professional competence, and job satisfaction on teacher performance. This research is correlational research because it will test the influence of the independent variable on the dependent variable. There are two approaches used, namely a qualitative approach and a quantitative approach. The research was carried out at BAKTI ASIH ISLAM SMA. The data in this research is divided into (1) teacher professional competency data, (2) teacher pedagogical competency data, (3) job satisfaction data, and (4) teacher performance data. Data collection techniques include observation, interviews, questionnaires and documentation techniques. Data analysis includes, (1) analysis of test item validity, (2) analysis of instrument reliability test, (3) data requirements test including normality test and linearity test, (4) descriptive analysis, (5) hypothesis test with Partial T test and F test.
Transformasi SDM Kesehatan melalui Manajemen Talenta di Rumah Sakit: Literature Review Sosiawan, Putu Prathiwi Kemala Putri; Walean, Ayu Kezia; Sumarauw, Christine Dianne; Paramarta, Vip
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 1 (2026): Februari - April
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i1.6608

Abstract

Human resources (HR) in healthcare play a crucial role in determining the quality, safety, and sustainability of hospital services. As the healthcare sector undergoes rapid changes driven by digital transformation, increasing service complexity, and rising patient expectations, talent management has emerged as a strategic necessity for hospital organizations. This literature review aims to analyze the role of talent management in transforming the healthcare workforce by synthesizing findings from scientific articles published between 2018 and 2025. Databases including Scopus, PubMed, ScienceDirect, and SINTA were reviewed using keywords related to talent management, healthcare workforce development, leadership succession, and hospital human resource strategies. The results indicate that talent management significantly enhances workforce competence, leadership capabilities, digital readiness, job satisfaction, and employee retention. It also contributes to reducing burnout, strengthening organizational culture, and improving interdisciplinary collaboration—factors essential for patient safety and service excellence. Moreover, talent management supports the adoption of digital health technologies by improving digital literacy among healthcare workers. However, several challenges persist, particularly in the Indonesian context, such as limited HR information systems, insufficient talent mapping, resistance from senior staff, and inadequate investment in digital training. Overall, this review highlights that talent management is not merely an HR function but a strategic driver of hospital performance and long-term sustainability. Integrating talent management into hospital planning, leadership development, competency assessment, and career pathways is essential to building an adaptive, innovative, and high-performing healthcare workforce capable of meeting future health system demands.
Hubungan Mutu Pelayanan dan Lama Waktu Tunggu Rawat Jalan dengan Tingkat Kepuasan Pasien Rawat Jalan di Rumah Sakit Tahun 2024 Setyaji, Deny Teguh; Paramarta, Vip; Purwanda, Eka
J-CEKI : Jurnal Cendekia Ilmiah Vol. 3 No. 6: Oktober 2024
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v3i6.5435

Abstract

Seiring berjalannya waktu, Program Jaminan Kesehatan Nasional Indonesia telah menjadi alat penting untuk memberikan akses yang setara terhadap layanan kesehatan di seluruh lapisan masyarakat, Metode ini menggunakan metode kualitatif. Mutu pelayanan yang mencakup interaksi yang ramah, profesionalisme dokter, serta fasilitas yang memadai, berperan penting dalam meningkatkan kepuasan pasien. Jika pelayanan berkualitas baik, pasien akan cenderung lebih puas meskipun terdapat beberapa keterlambatan dalam mendapatkan layanan. Lama waktu tunggu secara signifikan mempengaruhi tingkat kepuasan. Waktu tunggu yang lama cenderung menurunkan tingkat kepuasan pasien, terutama jika tidak diimbangi dengan mutu pelayanan yang tinggi. Pasien yang harus menunggu lebih lama sering kali merasa frustasi dan tidak dihargai.Kombinasi mutu pelayanan dan waktu tunggu adalah faktor kunci. Mutu pelayanan yang tinggi dapat mengurangi dampak negatif dari waktu tunggu yang lama, tetapi jika waktu tunggu sangat panjang dan kualitas interaksi dengan dokter rendah, kepuasan pasien akan sangat rendah
Co-Authors A Andini Radisya Pratiwi A Halim A.A. Ketut Agung Cahyawan W A.P, Yuana Cita Abd Halim Abdul Gani Sidqi Abdul Gani Sidqi Abiyyu Purnanda Ade Armada Sutedja Ade Sri Mariawati Adhietya Widyaningrum Adhietya Widyaningrum Adhietya Widyaningrum Aditya, Ngakan Made Bayu Adjie Kurniawan Aep Saepudin Afdila, Yuwita Afira Febriani Afira Febriani Afira Febriani Surya Wijaya Afyat, Rini Ageng Prayogo, Dimas Agung Manik Septiana Putra Agung Manik Septiana Putra Agung Nugraha Agus Purwanto Agustika, Fitriah Agustina, Heny Agustina, Putu Dyah Candra Ahadi, Rosari Zakia Ahida Muizun Ahimsa Sanggya Hening Bumi Ahmad Syakur Banafif Ahya nurdin Ahya nurdin Ainun Jariyah Akmal Fauzi Yudistira Aktris Monika Favorit Makbul Alamsyah, Rifa Azizah Aldirafi Gani Alef Adlia Rahmani Alexander Nugroho Sulistya Wijoyo Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandre de Sousa Guterres Ali Muhsin Ali Reza Alkaf Aliffia Bingga, Isvi Alisiah Rezky Alma Marinda Alvin Widya Ananda Amelia Koesdinar, Dwi Amelia Suci Pertiwi Aminuyati Anang Dwi Permana Anang Kurniawan Anastasia Ari Putri Anasthasia Seriulina, Rachmi Andi Emmy Marlina Andi Mulyadi Andi Tenri Andika Fajar Nugroho Andityo Wahyu Juniarsyah Andrean Syahridho, Muhammad Andreas Klemens Wienanda Anggilia Yuliani Susanti Anggraini, Dita Anis, Fakhri Haidar Aprili Wulandari Aprillia, Meirza Ardhin Martdana Ardiani, Sus Retha Mona Ardyansyah, Mukhlas Ari Munandar Ari Sunari Ariani Ariani Ariani Salsabila, Tia Arib Balma, Hammam aribowo, kornelis Arie Hidayat, Teuku Ariwibowo Prayetno, Agung Arnita Niroha Halawa Asep Effendi Asep Effendi Ashilah Mumtaz Hakim Ashilah Mumtaz Hakim Asih Romayanti Asmawati Asmawati Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Asti Indriani Astria Apriliavini Priscila Palenewen Astsania Hikmah Alfath Asyer, Aynnie Christabel Atmanto, Kusumo Adi Arji Audrianto Audrianto Aulia Dini Rachmadanti Ayu Annisa Ayu Hartati Bakri Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Ayu Lestari Nofiyanti Ayu Rindwita Indah Peanasari Ayu Rindwitia indah Peanasari Azlina Effendy, Cut Badrul Islamy Baehaqi Bambang Sulistyo Banafif , Ahmad Syakur Bayu Kharisma Berliani, Kristin Nadia Biantara, Irgi Bina Lauringga Andora Bingga, Isvi Aliffia Borneo Yuda Pratama Borneo Yuda Pratama Budi Justitia Budi Satrio Wibowo Budi Setyorini Budyawan Herijanto Caesaria Sinta Zuya Caesaria Sinta Zuya Cahyadi Saputra, Regi Candra Mizwar Cepi Hidayatuloh Cesilia, Rosalina Chairunnisyah, Nurita Dinda Chevie Wirawan Chevie Wirawan Cicik Khildar Rizqi Cita, Yuana Damesh Indralaga Dani Herdiyana Darmiani, Siti David Kolibu Dea Erica Dea Erica Dean Joshua Dotulong Dedi Alnando Dekrita Komarasakti Delpita, Ade Dendy Bagaskara Dendy Bagaskara Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Deny Teguh Setyaji Deny Teguh Setyaji Desy Elevany Sera Dety Mulyanti Devi Anggraini Devi Delvita Dewanti Putri Nurita Dewi , Maria Shintya Dewi Kania, Dewi Dhandy Hermawan Madu Dharma Jaya Hartono Dian Prawibawa Dian Prawibawa Dian Primasari, Yustika Dian, Mochamad Ronald Diana Evy Anggraeni Diana Pratiwi Diana Pratiwi Diana Pratiwi, Diana Dianvayani, Giska Didik Udayana Didin Saepudin Didin Saepudin Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Perdana, Jofani Dimas Rifqi Anantyo Dinda Bestari Dini Indriani S Dita Anggraini Djalip, Indra Permanajaya Djogo, Ony Djoko Pitoyo Dongoran, Haddan Donny Septian Wibisono Dony Obara Dramora Nepy Asmara Dwi Permana, Anang Dwi Saputra Mokoagow Dyah Kusuma Arnovita Eddi Supriadi Edgar Irvin Raranta Edgar Irvin Raranta Edi Kurnawan Effendi, Asep Effendy, Cut Azlina Eka Hesti Hastuti Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eko Nugroho Aditiya Utama Putra Eko Supryanto Raja Lado Elfrianti Patabang Eliza Techa Fattima Ellya Dewi Ellya Dewi Elnisa Asritamara Elsandra Novita Halim Elsandra Novita Halim Endang Maryam Endang Maryam Zamilah El Hakim Erika Nurmartiani Erika Nurmartiani Erlik Erlik Erna Kena Etty Sofia Etty Sofia Etty Sofia Etty Sofia MA Etty Sofia Mariati Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty, Etty Eufemia Maria Euis Ayu Indah Purnamasari Evan Nugraha Evi Apriana Fachry Abda El Rahman Fajar Wahyudi Fajar Wahyudi, Fajar Fajarini Fajarini, Fajarini Fallery Setyaprawira Fandani, Mona Farah Saufika Farah Shania Farida Fitriyah Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati, Farida Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliatya Fasya Irawan, Irvincha Aura Fasya, Irvincha Aura Fathur Rhohman Nurokhim Fatia Ulfia Putri Fauzi, Helmi Fahmi Febri Diotama Febrian, Rivaldi Febriani, Afira Feni Oktafiani Feni Oktafiani Fenska Seipalla Feri Kadarusman Ferry Sumanto Finny Redjeki Firda Nur Laila Firda Nur Laila Firdaus Firdaus Firlia Mokoagow Firman Perkasa Yudha Firman, Fareiz Aulia Firnando, Hendri Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fladyan Grace Wulur Frando Christo Wulur Frando Christo Wulur Fransiska Carmelia Subeno Galen Fauza, Rudof Genta Dwi Kurniawan Giska Dianvayani Gladdays Naurah Greatavia Meanda Leslie Gregorius Yoga Panji Asmara Gustina Theresia Lubis Habeahan, Immanuel Habibah Habibah Haddan Dongoran Hadiansyah Haerunnisa, Indah Halimatu Sa’diyah, Ulfah Handayani, Ranisa Hanifah Sukmana Haq, Nita Arinil Hardi, Vyronica Harry Harto Necsen Linelejan Hasna, Nisrina Hayun Setiawan Hd Singgih Hendri Andrian Hendri Andrian Herlambang, Erlangga Herni Indraswari Herryanto, David Hersusetiyati Hersusetiyati Hestilah Putri Setiyorini Hidayat Ahmad Hikma, Nurul Hutagaol, Tetty I Gusti Nyoman Trianantha Jaya I Ketut Dian Lanang Triana I Ketut Dian Lanang Triana Ida Ayu Triana Ida Fitriyani Ilma Mufidah Imas Siti Masitoh Ince Rosmini Indradewa, Rhian Indri Lestari Indri Lestari Indriani Indriani Intan Permatasari Ira Dewi Irbah, Farah Amalia Islami , Ahkam Haqiqi Islamy, Badrul Ismawanti, Resty Isni Wantias Istahara Istahara, Istahara Ita, Margaretha Itoh Rositoh Ittang Somba Ittang Somba Ivana Yolanda Ivana Yolanda Jaya Hartono, Dharma Jaya, I G. N. Trianantha Jeanny Kathleen Hartini Jeanny Kathleen Hartini Jihan Maulani Jopie Julius Lopulalan Josafat Pondang Juliatul Mahqfiroh Kadarisman, Sumeidi Kartamihardja , Sobarna Kartamiharja, Sobarna Kathleen Hartini, Jeanny Kautzar, Sandy Muhammad Kharisma Sofiana Khilda Fauziah Lasminingsih Kifli, Yohana Komara, Erwan Komet Rama Daud Kosasih Kosasih Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kurnawan, Edi Kurniasih, Aas Kusumo Adi Arji Atmanto La’a, Modestus Leo Pratama Agung Leony Martila Leslie, Greatavia Meanda Lia Mulyawati Liana, Lia Lidya Nur Hayya Liem, Nadia Lien Nurliah Lien Nurliah Linawati, Meti Lizio Marcel de Araujo M Ahmed M Hasyrul Muchtar M Rizki Fathurrohim M. Nabil Sulthoni Eralsyah M.A, Etty Sofia Made Santika Made Santika Maharanny Wulansari Mahmud Hakim Mahputra, Sandi Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandu, Jenne Maria Stolin Timukumanireng Marianne Lukytha Tangdililing Mariati Asnar, Etty Sofia Marissa Grace Haque Marlena Ayu Windasari Marsenta, Giyatri Martdana, Ardhin Martin Agusta Masduki Asbari Masyitoh, Amalia Maulani, Jihan Mega Inang Marsalina Sarata Melati Rosaline Michaella Mogi Milano Wibi Takbiranda Milyantono, Riyan Charlie Miranda, Ade Mochammad Ghalib Fikhrin Mochammad Reza Hidayat Modestus La'a Moh Arif Kusnadi Moh. Sidik Priadana Mohamad Abdulah Mohammad Fajar Mukharram Mohammad Fajar Mukharram Mohammad Ikhsan Mohammad Ikhsan, Mohammad Mokoagow, Firlia Muchtar, M Hasyrul Muhammad Andrean Syahridho MUHAMMAD ANWAR Muhammad Iman Muhammad Jauhari Wafi Muhammad Nurrochman Muhammad Rezki Zanuar Muhammad Rizky Paramarta Muhammad Rizky Paramarta Muhammad Syahrudin mulyani, sri rochani Mulyawati, Lia Musthofa Lutfi Nasution Mustoha, Mustoha N. Saputra, Gilang Nabila Nabila Nabilla Mulya Kurniawan Nadia Arsita Nadia Liem Nadia Wulandari Namira Amanda G Nandita, Nandita Nasoka Ramli Nasution, Musthofa Lutfi Nasution, Satria Natasya Anggreine Litau Natasya Luila Sissarian Naurah, Gladdays Nepy Asmara, Dramora Nesha Adelina Mandala Ngakan Made Bayu Aditya Ni Kadek Sucahyaningsih Ni Putu Emy Darma Yanti Ni Putu Emy Darma Yanti Nia Suryana Nina Risnawaty Nindi Elis Nindy, Nindicka Nurul Fadilah Ningsih, Ranti Ana Norikazu Suzuki Novi Anggraini Siregar Novi Elvrina Novita Halim, Elsandra Nugroho, Joko Agung Nugroho, Taufan Nunuk Masluhiyah Nunuk Masluhiyah Nunung Nuryani Nur Laila, Firda Nurhaeni Sikki Nurhaini Sikki Nurina, Yafanita Izzati Nurjamali Desy Mulia Frida Nurlatifah Rahmayanti Nurrochman, Muhammad Nursoffa, Idris Nuryanti Nuryanti Obara, Dony Olivia Melissa Poluan Orleans Adam, Rino Pamungkas, Bugie Zurisdianto Pamungkasari, Tria Panca Herdy Prasetya Pandu Lesmana Panjaitan, Biller Paramarta, Muhammad Rizky paramita Parmana, Anang Dwi Peanasari , Ayu Rindwitia Indah Permana, Agung Petrisia Panjaitan, Cici Poluan, Olivia Melissa Pondang, Josafat Prasetianto, Wisnu Pratama, Dewi Yulianti Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Prayogo, Dimas Ageng Prayudha Adhi Laksono Prayudha Adhi Laksono Priscillah, Wildan Pujiawati, Pupu Pupu Pujiawati Purnama, Engga Purnamasari, Ari Tri Puspita, Enrika Tunjung Putra, Agung Manik Septiana Putri Sekartani, Bianti Putri, Dhiya Nada Putri, Eva Linandra Maria Putri, Rabiah Demlinur Putri, Vira Herliana Putu Dyah Candra Agustina R A Aprida Putri Kumala Ayu R A Aprida Putri Kumala Ayu R. Ricky Agusiady Raden Ricky Agusiady T.S. Radyta Radwa Maudyna Radyta Radwa Maudyna Rahadian Malik Rahadian Malik Rahadian Malik Rahadian Malik Rahardian Malik Rahardian Malik Rahmatsyah Rahmatsyah Rahmayanti, Nurlatifah Rahmi Raja Iqbal Mulya Harahap Ramadani Ramadani, Ramadani Ranita Rizky Putri Rasyad, Raysha Dhamatri Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Razak, Nursamin Refliza Yanti Regina Tirza Maindoka Regina Tirza Maindoka Rehmenda Marito Sitepu, Michi Astuti Reza Alkaf, Ali Reza Widianto Sudjud Rheza Fasya Ria Hutami Putri Ricky Agusiady Ricky Agusiady Ridha Aprillah Samsu Rifai Setiyo Gusti Rifai Setiyo Gusti Rini Afyat Rini Hastuti Rini Mulyani Sari Rino Orleans Adam Riris Liani Riska Ulfah Rivaldi Febrian Riyan Putri Kumorowani Rizal Juniar Rizqi Rizki Tomi Resna Suhendar Rizkia Putri, Sisy Rizqi, Farhan Rochani Mulyani, Sri Rosalina Cesilia Rosari Zakia Ahadi Rubianti, Desy Rudof Galen Fauza Rufi'i Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukiyat Syahidin Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Ruriyansi Rustiawati, Neneng Tia Ruth Haryanti Ruth Haryanti Sabriani Pontoh Sabriani Pontoh, Sabriani Sadrak Siregar Sahli, Indra Taufik Sandra, Santi Sandy Muhammad Kautzar Sandy Muhammad Kautzar Sanny Putri Pertiwi Santi Rimadias Santi Sandra Santi Santi Santi Santi Saputra Mokoagow, Dwi Saputra, Gilang Nispu Sara Mustika Hardy Sari Paraisu, Wo’i Megah Mayang Satria Dharma Setiawan Satriyo Dwi Atmoko Sayid Arifin Seipalla, Fenska Sekar A, Linda Wahyu Selvia Magdalena Selvia Magdalena Septrianne, Virginia Majestica Seta, Astrodita Adya Setia Nesda, Ajeng Setiawan, Gideon Setiawan, Hayun setyaji, deny teguh Setyaji, Setyaji Shania, Farah Shelly Ayu Andesty Shiela Stefani Shiela Shinta Anggraini Shony Mandala Siagian, Farida Chrisfina Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siko Abdul Majid Singgih, Hd Sinta Nuria, Khofifah Sintha Abilia Puji Winata Siregar, Deorina Roully Gratia Siregar, Sadrak Siti Darmiani Siti Darmiani Siti Hantina Johan Siti Rohmah Siti Saadah Sitti Nurhastiawati Sobarna Sobarna Kartamiharja Solhanhudi Sosiawan, Putu Prathiwi Kemala Putri Sri Dati Octaviani Sri Mulyeni Sri Mulyeni Sri Rochani Sri Rochani Mulyan Sri Rochani Mulyani Sri Rochani Mulyani Sugianto, Ramlan Sugiyarti Sugiyarti, Sugiyarti Sumarauw, Christine Dianne Sumeidi Kadarisman Sumeidi Kadarisman Sumeidi Kadarisman Sumi Suparjo, Dede Supartika, Euis Yanti Surya, Azis Suryana, Nia Suwoko Tya Wicaksono Syafrizal, Asnita Putri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahidin, Rukhiyat Syahpikal Sahana Syaiful Anwar Syamsul Amry Syamsul Amry Syarah Oktrissyanti Tamara, Tania Tangdililing, Mariane Lukytha Tania Tamara Tarihoran, Rahmah Wahyuni Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Taufik Zulfikar Taufik Zulfikar Techa Fattima, Eliza Teguh Iman Santoso Tetty Hutagaol Teuku Arie Hidayat Theresia Widyanti Tia Ariani Salsabila Tia Ariani Salsabila Tiara Cornela Azqinar Trees Nia Sari Widjaja Tri Astuti TRIANA, I KETUT DIAN LANANG Triesta Mystah Istyadzah Triputra, Jimmy Ulfah Halimatu Sa’diyah Utoyo, Widjajanti Verianto Verolla Ayu Pradita Vita Angelia Korayan Wafii, Jauharil Wahyu Saputra Wahyudi Ria, Jan Walean, Ayu Kezia Wantias, Isni Wewengkang, Deisye Wiadnya, I Dewa Gede Putra Widiyah Darmawan Widjajanti Utojo Widjajanti Utomo Widya Pratiwi Widya Pratiwi Wijaya Johanes Chendra Wildan Priscillah Willy Sanjaya Winahyu, Arizky Winata, Sintha Abilia Puji Wirawan, Chevi Wirawan, Chevie Wisnu Prasetianto Witarsa, Doni Romdhoni Wo’i Megah Mayang Sari Paraisu Wulan Auliyani Wulan Auliyani Y. Ony Djogo Yanto Rudiyanto Yanuarizki, Prima Hafizh Yayuk Dwi Nenda, Ligar Yohana Kifli Yolanda, Ivana Yopy iskandar Yuana Cita Adhyaksa Putri Yudhi Iskandar Yudhistira Anugerah Pratama Yuli Anggraini Yuli Anggraini Yuli Santika Magdalena Yuliani Susanti, Anggilia Yulianty, Farida Yuliarti Pasau Yuliaty, Farida Yuliaty Yunisa Nur Fazriyah Yunlia Vidiarti Yuwono, Ismanto Zaenal Aripin Zakaria Kuswara Zayyan, Muhammad Alif Zebua, Afrah Monirah Zhafira Zhafira ⁠Farida Yuliaty