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THE INFLUENCE OF JOB STRESS, SOCIAL SUPPORT, AND WORK–LIFE BALANCE ON HEALTHCARE WORKERS’ PERFORMANCE Eka Hesti Hastuti; Vip Paramarta
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4350

Abstract

Healthcare professionals face unique psychological and organizational challenges that significantly affect their performance and well-being. This study aims to analyze the influence of job stress, social support, and work–life balance on the performance of healthcare workers through a comprehensive literature-based approach. Using a systematic review of relevant journal articles published between 2015 and 2025, this study synthesizes theoretical and empirical findings from reputable academic databases such as Google Scholar, ScienceDirect, and SpringerLink. The results reveal that job stress has a detrimental effect on healthcare workers’ performance, leading to emotional exhaustion, reduced concentration, and decreased service quality. In contrast, social support serves as a crucial protective factor that mitigates the negative impact of stress by fostering teamwork, motivation, and resilience. Moreover, a balanced work–life relationship enhances job satisfaction, psychological well-being, and organizational commitment, which collectively improve performance outcomes. Integrating these findings through the Job Demands–Resources (JD-R) Model indicates that while job stress functions as a demand that depletes energy, social support and work–life balance serve as resources that replenish it. The study concludes that healthcare institutions must adopt holistic strategies to reduce occupational stress and strengthen support systems, promoting both employee well-being and sustainable performance.
THE INFLUENCE OF SERVICE QUALITY AND MEDICAL FACILITIES ON PATIENT SATISFACTION AND ITS IMPLICATIONS FOR PATIENT LOYALTY AT PULANG PISAU REGIONAL HOSPITAL, CENTRAL KALIMANTAN Santi Sandra; Kosasih; Taufan Nugroho; Farida Yuliaty; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4352

Abstract

This study aims to explain the quality of service, medical facilities, patient satisfaction, and patient loyalty at Pulang Pisau Regional General Hospital, Central Kalimantan, and to analyze the direct and indirect influence of service quality and medical facilities on patient satisfaction and their implications for patient loyalty. This research employed a descriptive method to map the condition of each variable and a verificative method with a quantitative approach to test research hypotheses. The findings indicate that service quality and medical facilities are categorized as good and statistically have a positive and significant influence on patient satisfaction. Partially, service quality and medical facilities significantly improve patient satisfaction, while simultaneous testing shows a synergistic interaction of both variables in predicting satisfaction. The direct path analysis reveals that only medical facilities have a significant direct effect on loyalty, while service quality requires mediation. Furthermore, the mediation analysis shows that patient satisfaction facilitates the transmission of positive effects from both variables toward loyalty, making satisfaction a bridging variable that strengthens the relationship between service quality, medical facilities, and patient loyalty. These findings indicate that patient satisfaction functions as a crucial and fundamental mediator that consolidates the contributions of service quality and medical facilities in building sustainable patient loyalty.
THE INFLUENCE OF SIMRS IMPLEMENTATION AND WORK MOTIVATION ON WORK PRODUCTIVITY MEDIATED BY EMPLOYEE PERFORMANCE AT PULANG PISAU REGIONAL GENERAL HOSPITAL, CENTRAL KALIMANTAN Ruriyansi; Farida Yuliaty; Taufan Nugroho; Kosasih; Vip Paramarta; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.4353

Abstract

Hospital Management Information System (SIMRS) and to reinforce work motivation in order to enhance organizational productivity through employee performance at Pulang Pisau General Hospital. The primary objective is to examine the influence of SIMRS implementation and work motivation on work productivity, with employee performance serving as a mediating variable. Employing a descriptive and verificative method with a quantitative approach, data were collected through questionnaires and observations, and subsequently analyzed using path analysis. The results indicate that SIMRS implementation, work motivation, employee performance, and work productivity are generally categorized as satisfactory. Both individually and collectively, SIMRS implementation and work motivation exert a positive and significant effect on employee performance. Furthermore, employee performance demonstrates a positive and significant influence on work productivity. SIMRS implementation exerts a direct, positive, and significant effect on productivity, while the direct effect of work motivation on productivity, although positive, is statistically insignificant. However, both SIMRS implementation and work motivation exert significant indirect effects on productivity through employee performance. Overall, the findings underscore that enhancing work productivity within hospital organizations is highly contingent upon the effectiveness of well-managed information systems, the consistency of work motivation, and the professionalism of employee performance. The integration of these three factors establishes a conducive work environment that supports organizational achievement and advances the quality of healthcare services.
Analisis Strategi Manajemen Operasional Rumah Sakit dalam Menanggapi Keluhan Rekanan Asuransi dan Perusahaan di RSUD R. Syamsudin, S.H. Rustiawati, Neneng Tia; Sugianto, Ramlan; Razak, Nursamin; Handayani, Ranisa; Paramarta, Vip
Jurnal Ekonomi Dan Statistik Indonesia Vol. 5 No. 3 (2025): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.05.03.01

Abstract

Penelitian ini bertujuan untuk mengkaji strategi manajemen operasional rumah sakit dalam merespons keluhan dari rekanan asuransi dan perusahaan melalui pendekatan studi literatur deskriptif-analitis. Kajian dilakukan terhadap sumber-sumber ilmiah terindeks nasional dan internasional yang relevan dengan topik manajemen pelayanan kesehatan, kepuasan pasien, dan kemitraan eksternal. Hasil sintesis tematik menunjukkan bahwa terdapat empat variabel utama yang saling berkaitan, yaitu kualitas pelayanan, manajemen keluhan, kepuasan pasien asuransi, dan citra rumah sakit. Kualitas pelayanan dan manajemen keluhan berperan sebagai determinan awal yang memengaruhi persepsi dan pengalaman pasien. Kepuasan pasien asuransi menjadi outcome antara yang mencerminkan efektivitas pelayanan dan responsivitas institusi. Citra rumah sakit sebagai outcome akhir terbentuk melalui akumulasi persepsi terhadap mutu layanan dan keberhasilan dalam menjalin kemitraan strategias. Model konseptual yang dirumuskan menekankan pentingnya integrasi antar dimensi tersebut, didukung oleh faktor-faktor seperti transformasi digital, akreditasi, strategi pemasaran, dan komunikasi interprofesional. Penelitian ini memberikan kontribusi konseptual bagi pengembangan strategi operasional rumah sakit berbasis bukti (evidence-based) dan merekomendasikan studi lanjutan berbasis empiris untuk menguji validitas hubungan antar variabel.
Analisis Rencana Strategi Bisnis Klinik Raffles Garsa Medika Kota Bekasi Dengan Pendekatan Balanced Scorecard Anggraeni, Diana Evy; Kadarisman, Sumeidi; Sofia, Etty; Paramarta, Vip; Rulia, Rulia
Jurnal Ekonomi Dan Statistik Indonesia Vol. 5 No. 3 (2025): Berdikari: Jurnal Ekonomi dan Statistik Indonesia (JESI)
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/jesi.05.03.09

Abstract

Klinik sebagai salah satu unit usaha sebaiknya memiliki strategis bisnis yang baik agar tujuan efisiensi dan pengembangan dalam perusahaan dapat tercapai. Penelitian ini menggunakan pendekatan metode kualitatif, untuk mengetahui analisa strategi bisnis Klinik Raffles Garsa Medika Kota Bekasi dengan pendekatan balanced scorecard. Analisa SWOT diperlukan untuk menilai kondisi klinik sebelum menentukan strategi yang akan dipilih. Data diperoleh dari wawancara dengan pimpinan, karyawan dan pasien Klinik Raffles Garsa Medika Kota Bekasi. Hasil penelitian ini menunjukkan bahwa dari perspektif keuangan perlu adanya penambahan poli spesialis. Peningkatan mutu layanan, dari perspektif pelanggam. Pelayanan vaksin dari perspektif proses bisnis internal serta pemberian pelatihan kepada karyawan serta monitoring rutin dari perspektif pertumbuhan dan pembelajaran.
ANALYSIS OF MOTIVATION AND PERCEPTION OF BECOMING A BANK CUSTOMER BETWEEN PARENTS (MOTHERS AND FATHERS) AND THEIR TEENAGE CHILDREN Aripin, Zaenal; Kosasih; Paramarta, Vip
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 1 (2023): Kisa Institute - December 2023
Publisher : PT. Kreatif Indonesia Satu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Beckground: Perceptions and motivations to become a bank customer can be influenced by various factors, including age, experience and financial needs. Parents and teenagers have differences in life experiences, knowledge and financial priorities, which may affect how they perceive the importance of being a bank customer. This study will identify differences and similarities in motivations and perceptions between parents and adolescents in relation to becoming a bank customer. Aims: The aim of this study is to gain a better understanding of the factors that influence the motivations and perceptions of becoming a bank customer between parents (mothers and fathers) and their adolescent children. It also aims to explore the differences and similarities in their views towards becoming bank customers. Research Methods: This study used a qualitative approach with in-depth interviews as the data collection method. The research participants consisted of parents (mothers and fathers) and their teenage sons and daughters who are bank customers. Data obtained from the interviews were analyzed using an inductive approach to identify emerging themes and patterns related to their motivations and perceptions of becoming bank customers. Results and Conclusions: Data analysis revealed differences in the motivations and perceptions of becoming a bank customer between parents and their adolescent children. Parents tend to have more motivations related to financial security, long-term investment, and fulfilling family needs. Meanwhile, teenagers tend to have more motivations related to personal needs, money management skills, and financial independence. Colntributioln: This study colncludels that thel moltivatiolns and pelrcelptiolns olf belcolming a bank custolmelr diffelr beltweleln parelnts (molthelrs and fathelrs) and thelir telelnagel childreln. This diffelrelncel may bel duel tol diffelrelnt lifel elxpelrielncels, knolwleldgel, and financial priolritiels beltweleln thelsel twol grolups. This relselarch prolvidels uselful insights folr financial institutiolns in delsigning molrel elffelctivel markelting stratelgiels tol attract bolth grolups as bank custolmelrs.
Analisis Kompetensi Manajerial dan Sosiokultural, Literasi Digital dan Emerging Skill Terhadap Kinerja Pegawai Suryana, Nia; Mulyani, Sri Rochani; Sikki, Nurhaini; Paramarta, Vip; Yuliaty, Farida
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 2 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i2.10151

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis lebih mendalam tentang pengaruh kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill secara parsial dan simultan terhadap kinerja pegawai. Penelitian menggunakan pendekatan kuantitatif dengan teknik analisis data deskriptif dan verifikatif. Teknik sampling menggunakan total sampling (sampel jenuh) yakni menjadikan seluruh pegawai pada Dinas Kepemudaan Olahraga Kebudayaan dan Pariwisata Kota Tasikmalaya yang berjumlah 39 orang sebagai sampel penelitian. Hasil penelitian menunjukan bahwa kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill berpengaruh terhadap kinerja pegawai baik secara parsial maupun simultan. Studi ini menghadirkan aspek baru terkait faktor – faktor yang mempengaruhi kinerja pegawai. Artikel ini mengungkap faktor kompetensi manajerial, kompetensi soiokultural, literasi digital dan emerging skill dalam mempengaruhi kinerja pegawai. Penelitian ini memberikan pengetahuan atau informasi yang bisa ditindaklanjuti untuk meningkatkan kinerja pegawai dengan cara mengembangkan kompetensi manajerial dan sosiokultural, literasi digital dan emerging skill pegawai.
Quality Work of Life, Organizationa Commitment and Organizational Citizenship Behavior as Determinants of Improving Higher Education Services in West Java Rizky Paramarta, Muhammad; Mufidah, Ilma; Paramarta, Vip; Rulia, Rulia
Eduvest - Journal of Universal Studies Vol. 5 No. 12 (2025): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v5i12.52606

Abstract

The success of an organization or company is heavily reliant on the behaviors exhibited by its employees, specifically those who are capable of fulfilling their responsibilities effectively, often exceeding the expectations set by their formal roles. Such behaviors do not occur spontaneously; rather, they are stimulated by work attitudes, including job satisfaction and organizational commitment. Additionally, these occupational attitudes, whether positive or negative, are influenced by the quality of work life (QWL) that employees experience, perceive, and derive from their workplace environment. The objective of this research was to assess the impact of QWL on both organizational commitment and organizational citizenship behavior (OCB), as well as its effect on the quality of services provided by permanent foundation lecturers in the management study programs of private universities in West Java. The research employed survey methods, specifically explanatory and descriptive approaches. The study was conducted within the management study programs of private universities in West Java, focusing on permanent foundation lecturers as the unit of analysis. The findings revealed a positive and significant relationship between QWL and organizational commitment, indicating that enhancing the quality of work life factors can lead to increased organizational commitment among permanent foundation lecturers towards their institutions. However, QWL did not demonstrate a significant direct effect on OCB. Both organizational commitment and OCB significantly affect service quality. Furthermore, improving the quality of lectures in teaching and learning activities for students can be achieved by fostering QWL, organizational commitment, and OCB.
BUDAYA ADIL (JUST CULTURE) : UPAYA PENINGKATAN PELAPORAN INSIDEN KESELAMATAN PASIEN DI RUMAH SAKIT Mustoha, Mustoha; Yuliaty, Farida; Paramarta, Vip; Kosasih, Kosasih
Jurnal Manajemen Kesehatan Indonesia Vol 13, No 3 (2025): Desember 2025
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.13.3.2025.327-339

Abstract

Patient safety incidents are a critical issue in healthcare that can impact service quality and public trust in hospitals. Implementing a patient safety culture is one way to improve hospital services by raising awareness of error prevention and reporting. This study aims to improve reporting of patient safety incidents in the Central Surgical Installation of Mitra Plumbon Hospital, Cirebon, through the implementation of a culture of fairness. Using a quantitative, correlative descriptive method, this study involved 50 healthcare workers as respondents. The results showed a significant increase in reporting of patient safety incidents after the implementation of a culture of fairness, characterized by a shift from a moderate to a strong culture. A culture of fairness plays a crucial role in creating a safe work environment, where staff feel comfortable reporting incidents without fear of sanctions. This study is expected to contribute to efforts to improve patient safety in hospitals.
Analysis of the Effect of Service Quality on Loyalty with Family Satisfaction as an Intervening Variable (A Case Study) Nursoffa, Idris; Yuliaty, Farida; Malik, Rahadian; Paramarta, Vip; Kosasih, Kosasih; Fitriana, Fitriana
Journal of Public Representative and Society Provision Vol. 5 No. 3 (2025): Journal of Public Representative and Society Provision
Publisher : Pusat Studi Pembangunan dan Pemberdayaan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55885/jprsp.v5i3.740

Abstract

At the Regional General Hospital, Drs. Jacobus Luna, M.Si, and Bengkayang examine patient loyalty, family satisfaction, and service quality. In order to increase patient family happiness, hospitals must now offer complete services and uphold patient trust by enhancing service quality. With a sample of 100 respondents who are patients at the Regional General Hospital under the care of Drs. Jacobus Luna and M. Si, Bengkayang, this study takes a quantitative method. Descriptive-verificative analysis along with path analysis was used to analyze the data. Although some issues were found that need to be addressed and improved, respondents rated service quality, patient family satisfaction, and loyalty as good to very good, according to the results of the descriptive analysis. The indirect effect's coefficient was higher than the direct effect's (85.1% > 80.4%), and the path coefficients between the variables were positive, according to the findings of the verifying study utilizing path analysis. This suggests that the relationship between service quality and loyalty can be mediated by the intervening variable of patient family satisfaction. Given that the t-value is higher than the t-critical (26.60 > 1.95), the statistical hypothesis test (t-test) demonstrated that the service quality variable has a positive and substantial impact on patient family satisfaction. Loyalty is positively and significantly impacted by the patient family satisfaction variable (t = 21.39 > 1.95). Additionally, loyalty is positively and significantly impacted by service quality (t = 20.05 > 1.95). Because the t-value is higher than the t-critical (3.81 > 1.95), service quality indirectly influences loyalty through patient family satisfaction.
Co-Authors A Andini Radisya Pratiwi A Halim A.A. Ketut Agung Cahyawan W A.P, Yuana Cita Abdul Gani Sidqi Abdul Gani Sidqi Abiyyu Purnanda Ade Sri Mariawati Aditya, Ngakan Made Bayu Adjie Kurniawan Aep Saepudin Afdila, Yuwita Afira Febriani Afira Febriani Afira Febriani Surya Wijaya Afrizal, Ali Yusran Afyat, Rini Ageng Prayogo, Dimas Agung Manik Septiana Putra Agung Manik Septiana Putra Agung Nugraha Agus Purwanto Agustika, Fitriah Agustina, Heny Agustina, Putu Dyah Candra Ahadi, Rosari Zakia Ahida Muizun Ahmad Syakur Banafif Ahya nurdin Ahya nurdin Ainun Jariyah Akmal Fauzi Yudistira Aktris Monika Favorit Makbul Alamsyah, Rifa Azizah Aldirafi Gani Alef Adlia Rahmani Alexander Nugroho Sulistya Wijoyo Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandra DeSousa Guterres Alexandre de Sousa Guterres Ali Muhsin Ali Reza Alkaf Aliffia Bingga, Isvi Alma Marinda Alnando, Dedi Alvin Widya Ananda Amelia Koesdinar, Dwi Amelia Suci Pertiwi Aminuyati Anang Dwi Permana Anang Kurniawan Anastasia Ari Putri Anasthasia Seriulina, Rachmi Andi Emmy Marlina Andi Mulyadi Andi Tenri Andika Fajar Nugroho Andityo Wahyu Juniarsyah Andrean Syahridho, Muhammad Andreas Klemens Wienanda Anggilia Yuliani Susanti Anggraeni, Diana Evy Anggraini, Dita Anis, Fakhri Haidar Aprili Wulandari Aprillia, Meirza Ardhin Martdana Ardyansyah, Mukhlas Ari Munandar Ari Sunari Ariani Ariani Ariani Salsabila, Tia Arib Balma, Hammam aribowo, kornelis Arie Hidayat, Teuku Arimas, Ni Wayan Eka Ariwibowo Prayetno, Agung Arnita Niroha Halawa Asep Effendi Asep Effendi Ashilah Mumtaz Hakim Asih Romayanti Asmawati Asmawati Asnar, Etty Sofia Marianti Asnar, Etty Sofia Mariati Astria Apriliavini Priscila Palenewen Astrid Altaira Chandra Astsania Hikmah Alfath Asyer, Aynnie Christabel Atmanto, Kusumo Adi Arji Aulia Dini Rachmadanti Ayu Annisa Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Ayu Lestari Nofiyanti Ayu Lestari Nofiyanti Ayu Rindwita Indah Peanasari Ayu Rindwitia indah Peanasari Azlina Effendy, Cut Badrul Islamy Baehaqi Bakri, Ayu Hartati Bambang Sulistyo Banafif , Ahmad Syakur Berliani, Kristin Nadia Biantara, Irgi Bina Lauringga Andora Bingga, Isvi Aliffia Borneo Yuda Pratama Borneo Yuda Pratama Budi Justitia Budi Satrio Wibowo Budi Setyorini Budyawan Herijanto Caesaria Sinta Zuya Cahyadi Saputra, Regi Candra Mizwar Cepi Hidayatuloh Cesilia, Rosalina Chairunnisyah, Nurita Dinda Chevie Wirawan Chevie Wirawan Cicik Khildar Rizqi Cita, Yuana Damesh Indralaga Dani Herdiyana Darmiani, Siti David Kolibu Dean Joshua Dotulong Dekrita Komarasakti Delpita, Ade Dendy Bagaskara Dendy Bagaskara Deni Nurdyana Hadimin Denok Sunarsi Denok Sunarsi Deny Teguh Setyaji Deny Teguh Setyaji Deorina Siregar Desy Elevany Sera Dety Mulyanti Devi Anggraini Devi Delvita Dewanti Putri Nurita Dewi , Maria Shintya Dewi Kania, Dewi Dhandy Hermawan Madu Dharma Jaya Hartono Dian Prawibawa Dian Primasari, Yustika Dian, Mochamad Ronald Diana Pratiwi Diana Pratiwi, Diana Dianvayani, Giska Didik Udayana Didin Saepudin Didin Saepudin Diki Tri Bagus Dermawan Dimas Ageng Prayogo Dimas Perdana, Jofani Dimas Rifqi Anantyo Dinda Bestari Dini Indriani S Dita Anggraini Djalip, Indra Permanajaya Djogo, Ony Dongoran, Haddan Donny Septian Wibisono Dony Obara Dramora Nepy Asmara Dwi Kurniawan, Genta Dwi Permana, Anang Dwi Saputra Mokoagow Dyah Kusuma Arnovita Eddi Supriadi Edgar Irvin Raranta Edi Kurnawan Effendi, Asep Effendy, Cut Azlina Eka Hesti Hastuti Eka Purwanda Eka Purwanda Eka Purwanda, Eka Eko Nugroho Aditiya Utama Putra Eko Supryanto Raja Lado Eliza Techa Fattima, Eliza Techa Ellya Dewi Ellya Dewi Elsandra Novita Halim Elvrina, Novi Endang Maryam Endang Maryam Zamilah El Hakim Enung Susilawati Erdi Maulana Erika Nurmartiani Erika Nurmartiani Erlik Erlik Erna Kena Erwan Komara Etty Sofia Etty Sofia Etty Sofia Mariati Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Etty, Etty Eufemia Maria Evan Nugraha Evi Apriana Fachry Abda El Rahman Fadilah, Lies Fajar Wahyudi Fajar Wahyudi, Fajar Fajarini Fajarini, Fajarini Fallery Setyaprawira Fandani, Mona Farah Saufika Farah Shania Farida Fitriyah Farida Yulianty Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati Farida Yuliati, Farida Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliaty Farida Yuliatya Fasya Irawan, Irvincha Aura Fasya, Irvincha Aura Fathur Rhohman Nurokhim Fatia Ulfia Putri Fauzi, Helmi Fahmi Febri Diotama Febrian, Rivaldi Febriani, Afira Feni Oktafiani Feni Oktafiani Fenska Seipalla Feri Kadarusman Ferry Sumanto Finny Redjeki Firda Nur Laila Firda Nur Laila Firdaus Firdaus Firlia Mokoagow Firman Perkasa Yudha Firman, Fareiz Aulia Firmansyah, M.Lutfi Firnando, Hendri Fitri Handayani Fitriah Agustika Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fitriana Fladyan Grace Wulur Frando Christo Wulur Frando Christo Wulur Fransiska Carmelia Subeno Galen Fauza, Rudof Genta Dwi Kurniawan Giska Dianvayani Greatavia Meanda Leslie Gregorius Yoga Panji Asmara Gustina Theresia Lubis Habeahan, Immanuel Habibah Habibah Haddan Dongoran Hadiansyah Haerunnisa, Indah Halimatu Sa’diyah, Ulfah Handayani, Ranisa Hanifah Sukmana Haq, Nita Arinil Hardi, Vyronica Harry Harto Necsen Linelejan Hasna, Nisrina Hayun Setiawan Hayya, Lidya Nur Hd Singgih Hendri Andrian Hendri Andrian Hening Bumi, Ahimsa Sanggya Herlambang, Erlangga Herni Indraswari Herryanto, David Hersusetiyati Hersusetiyati Hestilah Putri Setiyorini Hidayat Ahmad Hikma, Nurul Hutagaol, Tetty I Gusti Nyoman Trianantha Jaya Ida Ayu Triana Ida Fitriyani Ilma Mufidah Imas Siti Masitoh Ince Rosmini Indradewa, Rhian Indriani Indriani Intan Permatasari Ira Dewi Irbah, Farah Amalia Islami , Ahkam Haqiqi Islamy, Badrul Ismawanti, Resty Isni Wantias Istahara Istahara, Istahara Istyadzah, Triesta Mystah Ita, Margaretha Itoh Rositoh Ittang Somba Ittang Somba Ivana Yolanda Ivana Yolanda Jaya Hartono, Dharma Jaya, I G. N. Trianantha Jeanny Kathleen Hartini Jeanny Kathleen Hartini Jihan Maulani Jopie Julius Lopulalan Josafat Pondang Juliatul Mahqfiroh Juniar Rizqi, Rizal Kadarisman, Sumeidi Kadarusman, Feri Kartamihardja , Sobarna Kartamiharja, Sobarna Kathleen Hartini, Jeanny Kautzar, Sandy Muhammad Kharisma Sofiana Khilda Fauziah Lasminingsih Kifli, Yohana Komara, Erwan Komet Rama Daud Kosasih Kosasih Kosasih Kosasih Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kosasih, K Kurnawan, Edi Kurniasih, Aas Kusumo Adi Arji Atmanto La’a, Modestus Leo Pratama Agung Leony Martila Leslie, Greatavia Meanda Lia Mulyawati Liana, Lia Liem, Nadia Lien Nurliah Lien Nurliah Linawati, Meti Lizio Marcel de Araujo M Ahmed M Hasyrul Muchtar M Rizki Fathurrohim M. Nabil Sulthoni Eralsyah M.A, Etty Sofia Made Santika Made Santika Maharanny Wulansari Mahmud Hakim Mahputra, Sandi Mahqfiroh, Juliatul Maindoka, Regina Tirza Malik, Rahadian Mandala, Nesha Adelina Mandu, Jenne Maria Stolin Timukumanireng Marianne Lukytha Tangdililing Mariati Asnar, Etty Sofia Marissa Grace Haque Marlena Ayu Windasari Marsenta, Giyatri Martdana, Ardhin Martin Agusta Masduki Asbari Masyitoh, Amalia Maulani, Jihan Mega Inang Marsalina Sarata Melati Rosaline Michaella Mogi Milano Wibi Takbiranda Milyantono, Riyan Charlie Miranda, Ade Mochammad Reza Hidayat Modestus La'a Moh Arif Kusnadi Moh. Sidik Priadana Mohamad Abdulah Mohammad Fajar Mukharram Mohammad Fajar Mukharram Mohammad Ikhsan Mohammad Ikhsan, Mohammad Mokoagow, Firlia Muchtar, M Hasyrul Muhammad Andrean Syahridho MUHAMMAD ANWAR Muhammad Firman Annur Muhammad Iman Muhammad Jauhari Wafi Muhammad Rezki Zanuar Muhammad Rizky Paramarta Muhammad Syahrudin mulyani, sri rochani Mulyawati, Lia Musthofa Lutfi Nasution Mustoha, Mustoha N. Saputra, Gilang Nabila Nabila Nabilla Mulya Kurniawan Nadia Arsita Nadia Liem Nadia Wulandari Nadia Wulandari Namira Amanda G Nandita, Nandita Nasoka Ramli Nasution, Musthofa Lutfi Nasution, Satria Natasya Anggreine Litau Natasya Luila Sissarian Naurah, Gladdays Nepy Asmara, Dramora Ngakan Made Bayu Aditya Ni Putu Emy Darma Yanti Nia Suryana Nina Risnawaty Nindi Elis Nindy, Nindicka Nurul Fadilah Ningsih, Ranti Ana Norikazu Suzuki Novita Halim, Elsandra Nugroho, Joko Agung Nugroho, Taufan Nunuk Masluhiyah Nunuk Masluhiyah Nunung Nuryani Nur Laila, Firda Nurhaeni Sikki Nurhaini Sikki Nurina, Yafanita Izzati Nurita, Dewanti Putri Nurjamali Desy Mulia Frida Nurlatifah Rahmayanti Nurrochman, Muhammad Nursoffa, Idris Nuryanti Nuryanti Obara, Dony Olivia Melissa Poluan Orleans Adam, Rino Pamungkas, Bugie Zurisdianto Pamungkasari, Tria Pandu Lesmana Panjaitan, Biller Paramarta, Muhammad Rizky paramita Parmana, Anang Dwi Peanasari , Ayu Rindwitia Indah Permana, Agung Petrisia Panjaitan, Cici Poluan, Olivia Melissa Pondang, Josafat Prasetianto, Wisnu Pratama, Dewi Yulianti Pratama, Yudhistira Anugerah Pratiwi, Ema Vika Pratiwi, Teggy Diana Prayogo, Dimas Ageng Prayudha Adhi Laksono Prayudha Adhi Laksono Priscillah, Wildan Puji Winata, Sintha Abilia Pujiawati, Pupu Pupu Pujiawati Purnama, Engga Purnamasari, Ari Tri Purnamasari, Euis Ayu Indah Puspita, Enrika Tunjung Putra, Agung Manik Septiana Putri Sekartani, Bianti Putri, Dhiya Nada Putri, Eva Linandra Maria Putri, Rabiah Demlinur Putri, Vira Herliana Putriana Sitompul R A Aprida Putri Kumala Ayu R. Ricky Agusiady Raden Ricky Agusiady T.S. Rahadian Malik Rahadian Malik Rahardian Malik Rahardian Malik Rahayu, Eneng Ani Rahmani, Alef Adlia Rahmatsyah Rahmatsyah Rahmatsyah Rahmatsyah, Rahmatsyah Rahmayanti, Nurlatifah Rahmi Raja Iqbal Mulya Harahap Ramadani Ramadani, Ramadani Ranita Rizky Putri Rasyad, Raysha Dhamatri Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Razak, Nursamin Refliza Yanti Regina Tirza Maindoka Regina Tirza Maindoka Rehmenda Marito Sitepu, Michi Astuti Reza Alkaf, Ali Reza Widianto Sudjud Rezky, Alisiah Rheza Fasya Ria Hutami Putri Ricky Agusiady Ricky Agusiady Rifai Setiyo Gusti Rifai Setiyo Gusti Rini Afyat Rini Hastuti Rini Mulyani Sari Riris Liani Riska Ulfah Riyan Putri Kumorowani Rizki Tomi Resna Suhendar Rizkia Putri, Sisy Rizky Paramarta, Muhammad Rizqi, Farhan Rochani Mulyani, Sri Rosalina Cesilia Rosari Zakia Ahadi Rubianti, Desy Rudof Galen Fauza Rufi'i Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukhiyat Syahidin Rukiyat Syahidin Rulia Rulia Rulia Rulia Rulia Rulia Rulia Rulia, Rulia Ruriyansi Rustiawati, Neneng Tia Ruth Haryanti Ruth Haryanti Sabriani Pontoh Sabriani Pontoh, Sabriani Sadrak Siregar Saepudin, Didin Sahli, Indra Taufik Samsu, Ridha Aprillah Sandra, Santi Sandy Muhammad Kautzar Sandy Muhammad Kautzar Sanny Putri Pertiwi Santi Rimadias Santi Sandra Santi Santi Santi Santi Saputra Mokoagow, Dwi Saputra, Gilang Nispu Sara Mustika Hardy Sari Paraisu, Wo’i Megah Mayang Sari Widjaja, Trees Nia Satriyo Dwi Atmoko Sayid Arifin Seipalla, Fenska Sekar A, Linda Wahyu Selvia Magdalena Selvia Magdalena Septiani, Desi Septrianne, Virginia Majestica Seta, Astrodita Adya Setia Nesda, Ajeng Setiawan, Gideon Setiawan, Hayun setyaji, deny teguh Setyaji, Setyaji Shania, Farah Shelly Ayu Andesty Shinta Anggraini Shony Mandala Siagian, Farida Chrisfina Sidqi, Abdul Gani Sikki, Nurhaeni Sikki, Nurhaini Siko Abdul Majid Singgih, Hd Sinta Nuria, Khofifah Siregar, Deorina Roully Gratia Siregar, Novi Anggraini Siregar, Sadrak Siti Darmiani Siti Hantina Johan Siti Rohmah Siti Saadah Sitti Nurhastiawati Sobarna Sobarna Kartamiharja Sofia, Etty Solhanhudi Sosiawan, Putu Prathiwi Kemala Putri Sri Dati Octaviani Sri Mulyeni Sri Mulyeni Sri Rochani Sri Rochani Mulyan Sri Rochani Mulyani Sri Rochani Mulyani Sugianto, Ramlan Sugiyarti Sugiyarti, Sugiyarti Sumarauw, Christine Dianne Sumeidi Kadarisman Sumeidi Kadarisman Sumeidi Kadarisman Sumi Suparjo, Dede Supartika, Euis Yanti Surya, Azis Suryana, Nia Suwoko Tya Wicaksono Syafrizal, Asnita Putri Syahidin , Rukhiyat Syahidin, Rukhiyat Syahpikal Sahana Syaiful Anwar Syamsul Amry Syamsul Amry Syarah Oktrissyanti Tamara, Tania Tangdililing, Mariane Lukytha Tarihoran, Rahmah Wahyuni Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufan Nugroho Taufik Zulfikar Taufik Zulfikar Taufik Zulfikar Taufik Zulfikar Techa Fattima, Eliza Teguh Iman Santoso Tetty Hutagaol Teuku Arie Hidayat Theresia Widyanti Tia Ariani Salsabila Tiara Cornela Azqinar Tri Astuti TRIANA, I KETUT DIAN LANANG Triputra, Jimmy Ulfah Halimatu Sa’diyah Utoyo, Widjajanti Verianto Verolla Ayu Pradita Wafii, Jauharil Wahyu Saputra Wahyudi Ria, Jan Walean, Ayu Kezia Wantias, Isni Wewengkang, Deisye Wiadnya, I Dewa Gede Putra Widjajanti Utojo Widjajanti Utomo Widya Anggraini Widya Pratiwi Widya Pratiwi Wijaya Johanes Chendra Wildan Priscillah Willy Sanjaya Winahyu, Arizky Winata, Sintha Abilia Puji Wirawan, Chevi Wirawan, Chevie Wisnu Prasetianto Witarsa, Doni Romdhoni Wo’i Megah Mayang Sari Paraisu Wulan Auliyani Wulan Auliyani Y. Ony Djogo Y. Ony Djogo Yanto Rudiyanto Yanuarizki, Prima Hafizh Yayuk Dwi Nenda, Ligar Yolanda, Ivana Yopy iskandar Yuana Cita Adhyaksa Putri Yudhi Iskandar Yudhistira Anugerah Pratama Yuli Anggraini Yuli Santika Magdalena Yuliani Susanti, Anggilia Yulianty, Farida Yuliarti Pasau Yuliaty, Farida Yuliaty Yunisa Nur Fazriyah Yunlia Vidiarti Yuwono, Ismanto Zaenal Aripin Zakaria Kuswara Zayyan, Muhammad Alif Zebua, Afrah Monirah Zhafira Zhafira ⁠Farida Yuliaty