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Sri Hartini

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Understanding Consumer Intention to Use Go-Pay: Development and Testing of Technology Acceptance Models for Consumers Purwanto, Sugeng; Hartini, Sri; Premananto, Gancar C
Eksis: Jurnal Riset Ekonomi dan Bisnis Vol. 14 No. 1 (2019): April - September
Publisher : STIE PGRI Dewantara Jombang

The purpose of this study is to develop and test an integrated model of technology acceptance to determine the Intention of consumers to use e-wallet. The object used is the go-pay application wich is the relatively new technology products in Indonesia. Modeling in this study is integrating the Technology Acceotabce Model (TAM) model by involving affective factors namely Pleasure, Arousal, and Dominance (PAD) theory, and prior experience variables as a direct effect on perceiveid usefulness and Attitude toward usage, then its effect on adoption Intention. The sample in this study is millennial people age with a total sample of 270 respondents, analysis techniques using SmarPLS. The results of this study indicate that perceived usefulness, perceived easy of use, Pleasure, and Arousal have a positive effect on Attitude and Intention to use go-pay, while prior experience supports perceived usefulness, but does not support Attitude, and Dominance does not support the Attitude of using go-pay.

PENURUNAN RISIKO JATUH MELALUI PENILAIAN TINETTI PERFORMANCE ORIENTED MOBILITY ASSESSMENT (POMA) DENGAN LATIHAN KESEIMBANGAN FISIK PADA LANSIA Nuraeni, Asti; Hartini, Sri
Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Vol 9 No 1 (2019): Januari
Publisher : LPPM STIKES KENDAL

Proses menua merupakan proses menghilangnya secara perlahan kemampuan jaringan untuk memperbaiki diri atau mengganti dan mempertahankan fungsi normalnya sehingga tidak dapat bertahan terhadap infeksi dan perbaikan kerusakan yang diderita. Masalah kesehatan yang sering terjadi pada lansia salah satunya adalah muskuloskeletal, yaitu penurunan massa dan tonus otot, serat otot berkurang ukurannya, kekuatan otot berkurang. Insiden jatuh di Indonesia tercatat dari 115 penghuni panti sebanyak 30 lansia atau sekitar 43,47%. Salah satu upaya mencegah terjadinya jatuh pada lansia yaitu dengan cara latihan keseimbangan fisik. Tujuan dari penelitian ini adalah menganalisis pengaruh latihan keseimbangan fisik dengan penilaian Tinetti POMA terhadap penurunan kejadian lansia jatuh. Desain penelitian ini menggunakan pre-eksperimental dengan metode one group pretest posttest design. Teknik sampling pada penelitian ini menggunakan metode simple random sampling dan besar sampel menggunakan Roschoe dengan jumlah sampel 30 responden. Hasil penelitian menunjukan bahwa Sebelum diberikan intervensi, menunjukan hasil bahwa responden lansia  yang memiliki risiko jatuh tinggi sebanyak 9 responden (30,0%), dan responden dengan risiko jatuh sedang sebanyak 21 responden (70,0%). Sedangkan setelah diberikan intervensi menunjukan hasil yang sama besar yaitu sebanyak 15 responden (50%) memiliki risiko jatuh sedang dan 15 responden (50%) memiliki risiko jatuh rendah. Hasil statistik dengan uji paired t test menunjukkan ada pengaruh latihan keseimbangan fisik lansia dengan kajian jatih pada lansia dengan P value 0,000. Perawat diharapkan mampu mencegah risiko jatuh pada lansia dengan memberikan bekal ilmu pengetahuan kepada petugas panti/ kader tentang pengkajian lansia yang beresiko jatuh yang kemudian untuk melakukan pencegahan pada lansia dengan diberikan latihan keseimbangan fisik.   Kata kunci : Tinetti POMA, latihan keseimbangan fisik   RISK DECREASING FALLS THROUGH TINETTI PERFORMANCE ORIENTED MOBILITY ASSESSMENT (POMA) ASSESSMENT WITH EXERCISEPHYSICAL BALANCE IN ELDERLY   ABSTRACT Aging is a process of slowly disappearing the ability of tissue to repair itself or replace and maintain its normal function so it cannot withstand infections and repair damage suffered. Health problems that often occur in the elderly, one of which is musculoskeletal, which is a decrease in muscle mass and tone, muscle fiber decreases in size, muscle strength decreases. The falling incident in Indonesia was recorded by 115 orphanage residents as many as 30 elderly or around 43.47%. One effort to prevent falls in the elderly is by physical balance training. The purpose of this study was to analyze the effect of physical balance training with the Tinetti POMA assessment of the decline in the incidence of elderly falls. The design of this study used a pre-experimental method with one group pretest posttest design. The sampling technique in this study used a simple random sampling method and the sample size used Roschoe with a sample of 30 respondents. The results showed that before the intervention was given, the results showed that elderly respondents who had a high risk of falling were 9 respondents (30.0%), and respondents with a moderate risk of falling were 21 respondents (70.0%). Whereas after being given the intervention showed the same results as many as 15 respondents (50%) had a risk of moderate fall and 15 respondents (50%) had a risk of falling low. Statistical results with paired t test showed that there was an effect of elderly physical balance training with a jatih study on the elderly with P value 0,000. Nurses are expected to be able to prevent the risk of falling on the elderly by providing knowledge to nursing staff / cadres about the study of elderly people who are at risk of falling who then to prevent the elderly by being given physical balance training. Keywords: POMA Tinetti, physical balance training

PENENTUAN KEBIJAKAN PEMENUHAN PESANAN DENGAN MODEL VENDOR-MANAGED INVENTORY Hartini, Sri; Kamal, Andrie Mustafa
Jurnal Teknik Industri Vol 11, No 2 (2010): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Rapid development in Manufacturing field and in information is more sophisticated now. Here to this can help the manufacturer in developing supply chain management and building better cooperation between parties such as distributor, supplier, and consumer. There is a policy which is using this technology known Vendor Managed Inventory (VMI). With this policy manufacturer can give responsibility to the supplier for managing and determining when and how much the product will be delivered according to inventory and demand in that time. PT Sampharindo Perdana is a company in pharmaceutical. Today this company manufactures 88 medicine consist of capsule, pill, syrup, and drops. The problem faced by this Company is orderchanging from distributor. So that, if it is happen very often it can make lateness and cancel the orders. Avoiding from that problem, we can use VMI policy with LRP logics as a tools of detemining when and how much delivery will be carried on to the distributor. From this policy we will get a policy to determine when and how much delivery will be carried on to the distributor.This policy can minimize average inventory to 8% and enhance service level up to 4%.

PENENTUAN RECEIVED DATE DENGAN LOAD-ORIENTED MANUFACRURING CONTROL Hartini, Sri; Sriyanto, Sriyanto; Karima, Naela
J@ti Undip : Jurnal Teknik Industri Volume 3, No.1, Januari 2008
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Salah satu kunci kompetitif sebuah perusahaan make to order adalah ketepatan dalam pemenuhan waktu penerimaan pesanan pada konsumen yang telah dijanjikan perusahaan ( received date). Penentuan received date yang selama ini dilakukan oleh JIÂ kurang tepat karena hanya memperkirakan waktu sekitar 10 â€“ 12 minggu tanpa mempertimbangkan faktor produksi. Penelitian ini merancang received date dengan model load-oriented manufacturing control dimana penentuan received date didasarkan pada perhitungan manufacturing lead time yang mempertimbangkan waktu pengiriman order ke konsumen, kapasitas yang tersedia pada tiap stasiun kerja, waktu proses pada stasiun kerja dan aliran produksi di lantai produksi. Hasil validasi perhitunganÂ penentuan received date order sesuaiÂ dengan sistem produksi PT JI dan lebih valid dibanding sistem awal. Kata kunci : make to order, received date, manufacturing leadtime, load-oriented manufacturing control Â One of the competitive key of a make to order company is the accuracy in fulfilling orders which has been promised by the company towards the consumers (received date). Determining received date which has been applied by JI recently is not sufficient because it only predicts 10-12 weeks of time without considering production factors. This research designs received date with load-oriented manufacturing control model where determining received date is based on calculating manufacturing lead time that considers the time needed to deliver orders to the consumer, capacity available for each work station, work station process time, and production flow within the production floor.Â Validation results from the calculations for determining received date order is adjusted to PT JIÂ production system and is more valid than the first system. Keywords : make to order, received date, manufacturing leadtime, load-oriented manufacturing control

PENGENDALIAN PERSEDIAAN MENGGUNAKAN PENDEKATAN DYNAMIC INVENTORY DENGAN MEMPERTIMBANGKAN KETIDAKPASTIAN PERMINTAAN, YIELD, DAN LEADTIME Hartini, Sri; Larasati, Indria
J@ti Undip: Jurnal Teknik Industri Volume 4, No. 3, September 2009
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Manajemen persediaan merupakan masalah penting yang dihadapi oleh perusahaan. Untuk mendukung kelancaran produksi yang pada akhirnya akan berpengaruh pada kelancaran pemenuhan permintaan konsumen maka manajemen harus selalu berusaha untuk menjamin ketersediaan bahan. Namun manajemen persediaan yang kurang optimal dapat mengakibatkan terjadinya overstock persediaan bahan yang ditunjukkan dengan nilai Days of Inventory (DOI) persediaan bahan yang cukup tinggi. Faktor – faktor yang mempengaruhi nilai DOI adalah hasil peramalan kebutuhan, jumlah safety stock, sisa persediaan serta ketidakpastian – ketidakpastian yang berasal dari supplier. Untuk dapat meminimasi nilai DOI, maka dalam menentukan jumlah pesanan harus dipertimbangkan faktor – faktor tersebut. Saat ini dalam menentukan jumlah pesanan PT Garudafood Putra Putri Jaya Pati hanya mempertimbangkan hasil peramalan kebutuhan, jumlah safety stock, sisa persediaan, dan tidak mempertimbangkan ketidakpastian – ketidakpastian yang berasal dari supplier, sehingga mengakibatkan tingginya nilai DOI persediaan perusahaan. Penelitian ini mencoba membandingkan model kebijakan pengendalian persediaan yang dipergunakan oleh perusahaan (current policy) dengan model kebijakan pengendalian persediaan dinamis ( ) yang mempertimbangkan ketidakpastian permintaan, yield, dan leadtime yang dikembangkan oleh Mohammed Zied Babai [2]. Studi perbandingan kebijakan dilakukan menggunakan simulasi spreadsheet. Dari hasil simulasi spreadsheet dan analisa kebijakan yang dilakukan diperoleh kesimpulan bahwa model kebijakan pengendalian persediaan dinamis ( ) merupakan kebijakan pengendalian persediaan terbaik karena dapat menghasilkan nilai DOI yang lebih rendah dari nilai DOI perusahaan yaitu 36.14 hari, total biaya persediaan lebih rendah dari total biaya perusahaan yaitu Rp. 6,078,696.72, dan pencapaian service level 100%. Key Word : Ketidakpastian Leadtime, Ketidakpastian Permintaan, Ketidakpastian Yield, Days of Inventory, Dynamic Inventory Abstract Inventory management is one of serious problem faced by companies. PT Garuda Putra – Putri Jaya (PT GPPJ Pati) is company which produce snack, like coated peanuts, soybean snack, and pillus. With a purpose to support production’s fluency which is afected in consumer demand fulfillment’ fluency, then PT GPPJ Pati management try to assure the availability of roll pack material. But, the failure in inventory management causing overstock in inventory of roll pack material which showed in high value of Days of Inventory (DOI). Based from preliminary research for knowing factors that affected to higher value of DOI, was concluded that the higher value of DOI caused by determination of order quantity that only consider farecast of roll pack material’s need, quantity of safety stock, and outstanding inventory in warehouse without calcuation process and still using intuition and experience of worker. Based form preliminary research, this research try to compared inventory control policy used by company (current policy), and ( ) inventory model based form forecasting with uncertainty demand, yield, and lead time which developed by Mohammed Zied Babai [Baba06]. Study of policy comparison was done with implementation of spreadsheet simulation with two policy scenario. From this simulation and policy analysis, was concluded that scenario 2 is best inventory control policy because deliver smallest DOI value, i.e. 36.02 days, and lowest inventory cost, i.e. Rp 5,775,116.41. Key words : Uncertainty Lead Time, Uncertainty Demand, Uncertainty Yield, Days of Inventory, Dynamic Inventory

ANALISIS PEMBOROSAN PERUSAHAAN MEBEL DENGAN PENDEKATAN LEAN MANUFACTURING (Studi Kasus PT “X” Indonesia) Hartini, Sri; Saptadi, Singgih; Kadarina, Nurlaila; Rizkya, Indah
J@ti Undip: Jurnal Teknik Industri Volume 4, No. 2, Mei 2009
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Lean Manufacturing merupakan pendekatan untuk mengefisienkan system dengan mereduksi pemborosan. Pendekatan ini dilakukan dengan memahami gambaran umum perusahaan melalui aliran informasi dan material di lantai produksi dengan membuat value stream mapping. Aktivitas ini dikelompokkan dalam value added, non value added, dan necessary non value added. Penelitian ini menghasilkan value stream mapping (VSM) perusahaan yang meliputi aliran material dan informasi. Dari VSM diketahui peta aktivitas-aktivitas pemborosan di lantai pabrik. Penelitian ini berhasil merinci besar value-adding activity rata-rata sebesar 50.30%, non value-adding activity sebesar 21.83% dan necessary non value-adding activity sebesar 26.36%. Dari PMEA diketahui nilai RPN terbesar pada aktivitas yang berhubungan dengan jig. Untuk mereduksi pemborosan perlu dilakukan management jig yang lebih baik. Kata kunci: fishbone diagram, FMEA, lean manufacturing, value stream mapping. Lean Manufacturing is an approach to make system more efficient by reducing waste. This approach is done by understanding the general outlook of company using value stream mapping of information and material flow in production line. These activities are classified by value added activities, non-value added activities, and necessary value added activities. This research delivers value stream mapping (VSM) of company including material and information flow. VSM shows the map of wasting activities in production line. The result of this research is details of activities, that value-adding activity in average 50.30%, non value-adding activity in average 21.83%, and necessary non value-adding activity in average 26.36 %. FMEA shows that the biggest value of RPN is activity that related to jig. Better jig management need to do to reduce waste. Keywords : fishbone diagram, FMEA, lean manufacturing, value stream mapping

EVALUASI KEBIJAKAN STRATEGI BISNIS MENGGUNAKAN MODEL JOINT ECONOMIC LOT SIZE (JELS) DENGAN PERMINTAAN PROBABILISTIK (Studi Kasus di PT. Semarang Autocomp Manufacturing Indonesia) Arvianto, Ary; Hartini, Sri; Pardiyana, Opan
J@ti Undip : Jurnal Teknik Industri Volume 5, No.2, Mei 2010
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Persaingan di dunia bisnis dewasa ini tidak lagi antar perusahaan melainkan antar supply chain. PT.SAMI merupakan perusahaan yang memproduksi wiring harness yaitu suatu komponen kendaraan pengantar arus listrik dari satu bagian ke bagian lain. PT.SAMI memproduksi banyak item wirring harness untuk beberapa merek mobil yaitu Holden, Lambda, Mazda, Nissan dan Honda. Dalam menjalankan proses bisnisnya PT.SAMI mendapat pesanan dari distributor suatuÂ merek mobil. Tetapi masalah yang timbul sering terjadinya revisi order yaitu perubahan jumlah pemesanan oleh distributor (PT. PASI)Â kepada vendor sekaligus manufakturÂ (PT. SAMI) dalam satu periode pemesanan, sehingga dapat menyebabkan overstock maupun stockout yang menyebabkan biaya persediaan menjadi meningkat. Revisi order Â akan terus terjadi mengingat perjanjian antara PT.SAMI dan distributornya dalam kasus ini adalah PT. PASI Â tetap sama. Oleh karena itu perlu adanya evaluasi terhadap kebijakan proses bisnis yang dilakukan, salah satunya dengan menggunakan pendekatan model Joint Economic Lot Size (JELS). Dengan model integrasi ini diharapkan dapat mereduksi biaya persediaan gabunganÂ karena mencari titik optimal berdasarkan fungsi biaya kedua belah pihak. Dengan menggunakan model JELS total biaya persediaan gabungan dapat direduksi karena biaya yang timbul merupakan biaya paling kecil berdasarkan lot pengiriman (q) yang optimal. Begitu juga dengan biaya persediaan di PT.SAMI dan PT.PASIÂ di dapat biaya yang jauh lebih rendah dibandingkan dengan melakukan pengelolaan persediaan secara konvensional. Kata kunci: Â joint, lot size,Â integrasi, supply chain Â Â Â Competition in today's business world is no longer between companies but between supply chain. PT.SAMI is a manufacturer of wiring harness forÂ vehicle. PT.SAMI produces many items wirring harness for several brands such asÂ Holden, Lambda, Mazda, Nissan and Honda. In conducting its business process PT.SAMI get an order from a distributor of a car brand. But problems often occur is a order revisionÂ by distributors (PT. PASI) to vendors and manufacturers (PT. SAMI) in one order period, which can lead to overstock or stockout causes increased inventory costs. Revision of orders will continue to happen given the agreement between PT.SAMI and distributors in this case is PT. PASI remains the same. Therefore there is need for evaluation of the policies conducted business processes, using a Joint Economic Lot Size (JELS) model approach. With this integration model is expected to reduce the combined inventory cost byÂ the optimal solution based on the cost functions of both parties. By using the JELS combined total inventory costs can be reduced because of the cost incurred is the smallest cost based onÂ shipping lot (q). So the inventory cost Â in PT. PASI and also in PT.SAMI more lower than Â the conventional inventory (current) policy. Keyword: joint, lot size, integration, supply chain

ANALISA FAKTOR YANG MEMPENGARUHI KENYAMANAN BERKENDARA PADA PENUMPANG KERETA API TAWANG JAYA MENGGUNAKAN STRUCTURAL EQUATION MODELLING Sari, Diana Puspita; Pujotomo, Darminto; Hartini, Sri; Nugroho, Faisal Adi
J@ti Undip : Jurnal Teknik Industri Volume 10, No. 3, September 2015
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Kereta api merupakan salah satu moda transportasi dengan jumlah penumpang yang besar. Pengoperasian kereta api Tawang Jaya merupakan salah satu upaya untuk mengakomodir rute perjalanan Semarang â€“ Jakarta dan sebaliknya. Studi pendahuluan mencatat bahwa telah terjadi ketidaknyamanan pada kereta api Tawang Jaya yang diiringi dengan penurunan jumlah penumpang. Penurunan jumlah penumpang mungkin disebabkan karena ketidaknyamanan, sehingga banyak penumpang yang beraliih menggunakan moda transportasi lain atau kereta jenis lain. Hal ini dibuktikan dengan kenaikan jumlah penumpang kereta kelas bisnis dan eksekutif pada waktu yang bersamaan. Studi ini bertujuan untuk mengetahui persepsi kenyamanan pada perjalanan kereta api Tawang Jaya dengan menggunakan Structural Equation Modelling (SEM) menggunakan software AMOS versi 21.0. Pendekatan Structural Equation Modelling (SEM) digunakan untuk menjelaskan secara sistematis kenyamanan pelanggan kereta api melalui beberapa faktor (suasana kabin, tempat duduk, gejala mabuk perjalanan, faktor terowongan, keletihan dan kenyamanan berkendara) serta menghitung pengaruh dari faktor-faktor tersebut terhadap kenyamanan. Hasil dari penelitian menunjukkan bahwa faktor yang secara langsung berpengaruh signifikan terhadap kenyamanan berkendara adalah suasana kabin dengan bobot sebesar 0.60. Sementara itu faktor yang secara tidak langsung berpengaruh signifikan terhadap kenyamanan berkendara melalui mediasi keletihan adalah tempat duduk dengan bobot sebesar 0.5394. Â Kata kunci: kenyamanan; kereta api; structural equation modelling (SEM) Â Abstract Â Railway is one of the transportation vehicle with a large number of passenger. The operation of Tawang Jaya Train is one way to accomodate the route of Semarang â€“ Jakarta and reversed. The pilot study notes that discomfort problem has occured in Tawang Jaya Train and caused decreasing the number of passenger. Decrease in the number of passengers may be caused because of discomfort, so a lot of passengers who switch to using other modes of transportation or other of trains. This is evidenced by the increase in the number of train passengers in business class and executive at the same time..This study aims to knowing about comfort perceptions in travelling by Tawang Jaya Train by using Structural Equation Modelling (SEM) using AMOS version 21.0 software. Structural Equation Modelling (SEM) is used to explain sistematically about comfort in train passenger with several factors (Ambient Factor, Seat Factor, Tunnelling effect factor, motion sickness factor, human fatigue and rde comfort) and calculate the effect from those factos to comfort perceptions.The result of this research shows the factor that significantly have direct effect to ride comfort is ambient factor with 0.60 of loading factor. Meanwhile, the factor that significantly have indirect effect to ride comfort mediated by human fatigue is seat factor with 0.5394 of loading factor. Keywords: ride comfort; train; structural equation modelling (SEM)

PENENTUAN JUMLAH ARMADA SISTEM LAYANAN GANGGUAN UNTUK MEREDUKSI WAKTU TUNGGU LAYANAN DENGAN MODEL SIMULASI (Studi Kasus di PT. PLN Unit Semarang Tengah) Hartini, Sri; Sari, C. Dendrania
J@ti Undip : Jurnal Teknik Industri Volume 3, No.2, Tahun 2008
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Sebagai suatu sistem kompleks yang memiliki tanggung jawab pelayanan besar pada seluruh pelanggan, PT PLN dituntut untuk terus memperhatikan kebutuhan pelanggan dengan memiliki tingkat adaptasi yang baik agar dapat merespon perubahan â€“ perubahan yang terjadi pada lingkungannya. Call center 123 merupakan suatu lokasi terpusat yang ada di PT PLN dimana suatu group agent atau representasi dari suatu perusahaan berinteraksi dengan pelanggannya melalui suatu fasilitas incoming outgoing calls. Sistem yang ada saat ini menunjukkan adanya ketidakseimbangan antara jumlah pengaduan dengan jumlah armada. Dengan jumlah armada sebanyak 3 unit ternyata tidak mampu mengimbangi jumlah pengaduan yang ada. Hal ini ditunjukkan dengan besarnya waktu tunggu layanan yang dapat merugikan pelanggan. Pada kasus ini, penelitian dikhususkan pada pengaduan di Wilayah Semarang Tengah. Sistem layanan pada wilayah ini, terdapat 3 buah armada dengan 2 orang petugas di tiap armadanya. Ketiga armada tersebut dibagi ke 3 daerah di wilayah Semarang Tengah..................................................................................................................................... Penelitian ini mencoba untuk membuat suatu usulan penambahan armada dengan model simulasi untuk mengurangi waktu tunggu layanan. Model simulasi dibuat dengan menggunakan Software Extend. Model alternatif yang dibuat sebanyak 5 model berupa penambahan armada yang masing â€“ masing model menunjukkan performansi berbeda â€“ beda. Dari 5 model yang dibuat, dipilih alternatif ke 4 yaitu dengan penambahan 3 unit armada. Hasil yang diperoleh menunjukkan bahwa dengan menambah 3 unit armada mampu mengurangi rata â€“ rata waktu tunggu, dari 9677,48 menit menjadi 34.54 menit. Kata kunci : sistem, layanan, simulasi Â As a complex system which has big serving responsibilities to all costumers, PT PLN is chargeable to keep looking at its costumer needs by having good adaptation level so it can responses every changeÂ around the environment. 123 call center is sentralized place ini PLN where a group of agent or a representation from a company interacting with its costumers by infoming outgoing calls facility. The present system showsÂ that there is an unbalancing between the amount of complaint with the amount of fleet. With 3 armada, its not enough to balance the complaint. This is shown by the bigness of serve quequeing time which can harm customers. In this case, research focused on the complaint in Central Semarang district. Serving system in this district, there are three fleet with two official in each fleet. This three fleed is divided to three region in Central Semarang district.This research try to make a recommendation to add fleet with simulation model to minimalize serve queqeing time. This simulation model is made by Extend Software. Alternative model that was made are five models like adding fleet by which each fleet shows the different performance. From this five models, alternative four wasÂ choosen. The alternative is by adding threefleet unit. The result shows that by adding three fleet unit could reduce the average of waiting time. Kata kunci : system, service, simulation

PERBAIKAN KUALITAS LAYANAN JASA DENGAN MODEL SERVQUAL DIMENSI KEPARIWISATAAN DAN METODE QUALITY FUNCTION DEPLOYMENT ( Studi kasus di PT X, TEMPAT WISATA WAHANA PERMAINAN ) Purwanggono, Bambang; Hartini, Sri; Anwar, Agus Syaiful
J@ti Undip: Jurnal Teknik Industri Volume 5, No.1, Januari 2010
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

PT Semarang Arsana Rekreasi Trusta (Wonderia) adalah perusahaan yang bergerak dalambidang pariwisata wahana permainan dengan konsep taman ria. Dalam tiga tahun terakhir, Wonderiamengalami penurunan jumlah pengunjung secara drastis. Menurut studi pendahuluan dengan quesioner,salah satu faktor penyebab dari penurunan jumlah pengunjung adalah adanya ketidakpuasan pengunjungatas kualitas pelayanan yang diberikan. Untuk memberikan usulan perbaikan kualitas pelayanan publikkepariwisataan tersebut, dalam penelitian ini digunakan metode Quality Function Deployment (QFD)dengan bertolak pada model SERVQUAL yang menggunakan Dimensi khusus pariwisata. Padapenelitian ini ditetapkan 68 variabel pelayanan kepariwisataan yang kemudian dinilai oleh pengunjung.Dengan menggunakan importance performance matrix diperoleh 17 variabel kritis. Dari House of Qualitydiperoleh 19 technical response sebagai rekomendasi perbaikan, dengan prioritas perbaikan yangdilakukan adalah pembuatan Standard Operational Procedure, maintenance secara sistematis danpenambahan jenis permainan.Kata kunci : Servqual, Quality Function Deployment, Benchmarking, SO, prosedur keamanan PT Semarang Arsana Trusta (Wonderia) is a company engaged in the field of tourism with theconcept of a game vehicle park. In the last three years, The number of Wonderia’s visitor have beendecreased drastically. According to a preliminary study with quesioner, one of the factors causing thedecline is the dissatisfaction over the quality of visitor services provided. To improve the quality of publicservices, this study used the Quality Function Deployment (QFD) method by starting the SERVQUALmodel which uses a special dimension of tourism. This study defined 68 variables tourism services whothen rated by visitors. By using importance performance matrix obtained 17 critical variables. From theHouse of Quality 19 technical response obtained as a recommendation of improvements, with priorityrepairs are done making the Standard Operational Procedure, maintenance system and the addition ofthe game.Keyword : Servqual, Quality Function Deployment, Benchmarking, SOP, Safety Procedure

Co-Authors Rosyadi, Rosyadi -, Jericho -, Jovinna -, Michael -, Nurvica A. Rahmat Rosyadi A.A. Ketut Agung Cahyawan W A.B. Suriadi, A.B. Abdul Aziz Nassihudin Abidah, Jilan Ade Aisyah Arifna Putri Adelina siregar , Pitria Adhitia Pradana Adian Husaini Adityo R Adiya, Az Zahra Dwi Nur Afdal, Muhamad afnira fadilla, Marni Agunanto, Adi Agungbudiprabowo, Agungbudiprabowo Agus Ariyanto Agus Salim Ridwan, Agus Salim Agus Supriyanto Agus Susanto Kosasih, Agus Susanto Agus Syaiful Anwar Agustin Agustin Agustinus Gatot Murwanto Ahmad Adriansyah Ai Siti Patimah Ailen, Luthfi Nabilah Aini, Dian Qurratul Airin, Evelyn Aisah, Lusi Siti Aisah, Lusi Siti Aji Pratama, Wahyu Akhmadi Akhmadi Akhmadi Akifa Syahrir Al Fauji, Muhamad Al-Mahir, Muhammad Adil Indra Bakti Albab, Muhamad Ulil Alif Muarifah Alifianto, Akbar Fadhillah alim weny widya watti Alis Triena Permanasari Alkaisi, Fariez Almufaridin, Anissa Syafitri Ambarwati Amien Wahyudi Aminda, Annisa Aminuyati Amul Husni Fadhlan Anang Priyanto Anantyasari, Malta Andarwati, Fitriana Andi Pratama, Agung Satria Andika, Dika Dwiputra ANDRIE MUSTAFA KAMAL, ANDRIE MUSTAFA Andriyani, Dian Tuti Angelita Hulu, Stefany Anggaran, Diki Anggraeni, Ria Septiana Anggriani, Putri Anisa, Silvina Nur Anjarsari, Santi Annike, Annike Annisa Annisa Annurahman, Arif Anwar Sutoyo Apreliana, Selvi Aprilia, Clara Ananda Apriwiliza, Gita Ardesi Pratiwi, Rani arianti, rita Ariastuti, Umi Barokah Arif Rahman Hikam Arif, Wahyu Arifin, M Ilham ARIS PONIMAN Arpannudin, Iqbal Arsy, Gardha Rias Ary Arvianto Aryo Dwipo Kusumo Asari, Rani Ayu Askuri, Askuri Aslamiah Nasution, Soibatul Asti Nuraeni Ati Rahadiati, Ati Atrizka, diny Ayu Dwi Utami Ayu Puspitasari, Ayu Ayyu Sandhi Az-Zahra, Siti Fathimah Azadin Nasution Azhar, Muhammad Malik Azzahra, Faradhina Bagus Al Farazi Bahar Elfudllatsani Bambang Purwanggono Barliana, Melisa I. Bauronga, Kristin Efalin Beby Astri Tarigan Binti, Margo Tando Bistok Hasiholan Simanjuntak Biyanti Dwi W Biyanti Dwi Winarsih Borman, Mohammad Riski Br Simanjorang, Christina Natalia Bremi, Rayhan Ontosena Budiyono Budiyono Budy Bhudiman C. Dendrania Sari Cahyani, Margaretha Novian Cahyani, Redyta Dwi Cahyanti, Luluk Cahyo, Anggoro Calista Candra Irawan Caraka Putra Bhakti Carolin, Vivian Casmunah, Casmunah Cempaka, Rosari Ratna Chaerunnisa, Noer Samantha Chairani, Marina Chairy , Putra Chairy, Putra Chaiyanda, Yumico Chrisnathaniel, Hendy Christine Christine Chyntia Raras Ajeng Widiawati Cindy Halim Claudia Hotnauli Rumahorbo, Yolanda Collin, Justine Cucun Alep Riyanto Cutiana Windri Astuti, Cutiana Windri Cynthia - Damas Adhi Suksmono Dani, Rahma Darminto Pujotomo Dartana, Dartana Denni Ismunandar Dera Alfiyanti Desi Soraya Desty Anggie Mustika Devinta Ariyanti Putri, Devinta Ariyanti Dewayany Dewayany, Dewayany Dewi Dewantara, Dewi Dewi Lieskusumastuti, Anita Dewi Listyorini, Dewi Dewi Purnasiwi, Dewi Dewi Ratna Sari Dhian Dwibadra Diah Ajeng Setiawati, Diah Ajeng Diah Mulhayatiah DIAN LATIFAH, DIAN Diana Puspita Sari Didi Hilman Dien Mardhiyah Dinan, Dinan Doddy M. Yuwono, Doddy M. Dudini, Amalia Khasanah Ima Dwi Fitriyani, Dwi Dwi Nova Nauli, Made Dwi Putra, Achmad Irvan Dwi Putri, Rima Angellika Dwiastuti, Rukmi Dyah Ika Rinawati Eko Purnomo El Akmal, Mukhaira Elfira Kariane Suawa Eli Halimah, Eli Elizabeth Simanjuntak, Cinthya Elly Junalia, Elly Elly Tugiyanti Emma Setiyo Wulan, Emma Setiyo Endang Indayani Endang Purwaningsih Endang Sri Kurniatun, Endang Sri Erlangga, Azor Raphael Laurent Ernawati Tamba, Maria Esti Munawaroh Fadhillah Azmi, Fadhillah Fadlan, Amul Husni Faisal Adi Nugroho, Faisal Adi Fakhriyah, Anya Bunga Fandy Setyo Utomo Faradina, Nisa Andini Farhana, Adinda Faridah, Noor Farizan, Fahmi Ahmad Fatah, Muhammad Hamdan Fathikah Fauziah Hanum Fatmiyati, Novita Faudrya , Christita Fauziah, Mufied Febrina Mahmudah Febriyanto Febriyanto Ferarry, Ande Aditya Iman Feri Faila Sufa, Feri Faila Ferincia, Ferincia Ferisa Prasetyaning Utami Ferrary, Ande Aditya Iman Fikria, Afi Zumrotul Finansiya, Ananta Firdaus, Andre Zian Firman Firman Firman P.Sihombing Firmansah, Satrio Rafli Firmansyah, Yuliyanto Adi Fitri Haryanti Fitriana, Vera Fransiska Permatasari Nainggolan Fricylya, Fricylya Fuadi Afif Fudam, Mochamad Radika Bahtiar Brilianta Galia Wardha Alvita, Galia Wardha GALINGGING, HERWAN Gancar Candra Premananto Gen Takaku, Gen Ginting, Lusinta Rehna Giovani Aritonang, Marsela Giovanni, Erik Hardian Gohnarso, Marvin Govanny, Jocelyn Listo Gunawan Rudi Cahyono Gustiara, Lidia Harsa Guyup Mahardhian Dwi Putra H B Munaf, H B H, Sherina Nur habibah ritonga, Husni Hadi Wiyono Hairudin, Hairudin haitamy, uza Handayani, Lisha Hans, Nicholas Hanum, Fatikhah Fauziah Haq, Arsyadani Sabilal Harahap , Hardiansyah Harahap, Lanni Harahap, Miranda Harahap, Nurhaidah Harahap, Syafii Hartati, Lesti Hartini , Sri Haruo Katakura, Haruo Haryanto, Budiman Setyo Hasanah, Miftahul Noor Hasanah, Nisa Nur Hellen Febriyanti Hendrawan, Fajar Henky Supit Hera Heru Sri Suryanti Hera Heru Sri Suryanti Heriyanti Widyaningsih Heru Prastawa Hideki Ueno, Hideki Hindriyastuti, Sri Husadi, Leany Husin, Syarief Nur Husna, Nabila Husnul, Yetty Hutabarat, Putri Pradita Hutagalung, Hadasa Eurike Florena I Ketut Suada I Nyoman Sujana Ibrahim Fajri Ida wati Ieke Wulan Ayu IFFAH NURHAYATI, SRI HARTINI, ANANG PRIYANTO, Iis Nurasiah Ika Putri, Nenny Ilham, Rifqi Arifin Iman Ferrary, Ande Aditya Imron Mawardi Imtinan, Salsabila Indah Kurniawati Indah Rizkya Indah Tri Susilowati Indria Larasati Intansari Nurjannah Irawan, Dana Prayoga Irdasari, Wahyu Nila Irmade, Oka Irsyad, M Nur Irvan Budhi Handaka, Irvan Budhi Islam, Alviansyah Ikhwanul ismunandar, denni Ismunandar, Denni Isnawati, Rahmah istiqomah, nurrani wahyu Itsna Lutfi Kholisa, Itsna Lutfi J. Wajo, Muhammad Jaenudin Jaenudin Jamaludin . Janita Aziz Jenny, Jenny Jericho, Jericho Jessica Wijaya Jonathan, Willie Julaga Situmorang Julike, Julike K, Novi Aprilia Kadar Pamuji Kamilla, Puteri Karina Bianca Lewerissa Kartono Kartono Kasnadi, Kasnadi Kei W. Matsubayashi, Kei W. Khairunnisa, Shafira Kheren Febriana Br Bangun Khodijah, Nur Khohiro, Kimiko Kholilah, Kholilah3 Khotimah, Arini Khusnul Khudazi Aulawi Khulasoh, Khulasoh khusnia, yurian kanza Klara Manalu, Julita Koesharto, F.X. Koesuma, Hendryo Kristiani, Miryam Putri Kusumadewi, Maulana Puji Kusumahastuti, Dewi Kurnianingsih Arum Kusumawardani, Wening Kusumawati, Ananda Sekar L., Richard Alexander Laia, Bernadet Selfiana Larasati, Kurnia Dewi Laura, Miranda Lely Lusmilasari, Lely Leni Marlina Lesmana, Topan Lestari, Dwi Junianti Lestari, Nisa Lestari, Wiwit Damayanti Lestyari, Sri Indah Liana, Meida Lili Apriliani Putri, Lili Apriliani Lilik Rudianto, Lilik lilis nurhayati Lina Handayani Lina, Lia Febria Lince Sihombing Lubis, Renny Lufthiansyah, Muhammad Fariz Luh Putu Ratna Sundari Luki Rachimi A. Lukmanul Hakim Lumbantoruan, Haposan Lusi Wulandari Lyana Setiawan M Pramono Hadi, M Pramono M. Mujiya Ulkhaq Made Amerta Pulasari, Luh Mahdalena, Yola Putri Mandasari, Ani Manuel Sitinjak, David Manurung, Ika Kristin Br Manurung, Wilda MARA JUDAN RAMBEY Marbun, Chris Alfiany Margareta Novian Cahyanti Mariyatul Kubtiyah Martaningsih, S.T. Martina Martina Masahiro Ohara, Masahiro Masmira Kurniawati, Masmira Masri Pradipto Mastuang Mastuang Mawikere, Nouke L. Meggy Novitasari Meilina, Assyifa Fatma Meisyarah, Yogi Hasna Melinda, Lamtiur Mentari, Sabrini Michael Yonggulemba, Jose Dimas Miftahul, Aulia Miksa, Murein Minar, Tio Miranti Marita Sari Misbah Misbah Mohamat Ansori Mohammad Pramono Hadi Mona Gracia, Angeline Julia Monica Meyer, Sharon Montoya, Nicholas Muhammad Ikhsan Muhammad Khoirul Umam Muhammad Pramono Hadi, Muhammad Pramono Muhammad Taufiq Mulawarman Mulawarman Mulyadi Mulyadi Mulyana , Ade Rendi Mulyana, Riyan Darodjatun Mulyanti, M Mumpuni, Sesya Dias MUNASIB MUNASIB, MUNASIB Muniroh, Fitri Ambarwati Musaad, Ishak Mushaddaq, Almaas Fakhri Muslichah Erma Widiana Muslim Argo Bayu Kusuma Mustika Sari, Astri Mustika Wati, Mustika Mustofa, Mukhlis Mutia Alya Mukhbita Muya Barida Muya Barida, Muya N Azizia Gia Mutiarasari Naela Karima Nafi’ah, Nur Naniek Utami Handayani Naoyuki Fujiyama, Naoyuki Narti Narti, Narti Nasihuddin, Abdul Azis Nasution, Asmi Hasanah Nasution, Iyus Midar Naufal, Teuku Reyhan Nauw, Magriet B. H. Niendyawati Niendyawati, Niendyawati Nihayatu Aslamatis Solekah Nikmah, Masfiatun Nisa, Nafisatun Noor Faidah, Noor Noor, Ricky Nugraha Fitrian Norio Kobayashi, Norio November Rianto Aminu Noviana Christina, Widya Noviana Dewi Noviolarosa Panjaitan, Sarah Novitasari, Tri Noya, Alce I. Nst, Widya Lufti Nufitriani Kartika Dewi Nugraha, Ariadi Nugroho, Kristianto Dwi Nugroho, Ragil Adi Nuniek Ina Ratnaningtyas Nur Afni Safarina, Nur Afni Nuraeni , Riska Wahyu Nurahma, Yosnandia Dwi Nurajizah, Nuni Nurajizah, Nuni Nurdiana, Nova Fitri Nurlaila Kadarina Nurlita Hendiani Nurmeta, Irna Khaleda Nurpitasari, Emilia Nurpitasari, Emilia Nuryana, Arief Nuzulullail, Agung Subakti Octisari, Sully Kemala Oktapiana, Siska Oktarini, Melly Oktasari, Sully Kemala Oktavian, Aditya Oktaviana, Santi Oktiningrum, Mudy Oneivio Ananta Petra Opan Pardiyana Oryzanti, Parwa Palembanan, Nadia Palimbong, Viladelvia Panjaitan, Rio Fernando Parmawati, Ika Patricia, Rachael Paulus Boli Pei, Lendung Permata, Enong Pitriani, Galuh Prabowo, Agung Budi Prakoso, Ario Dwi Prakoso, Dhiyar Rasyid Pramesti, Geshinta Prasetio, Veronica Prasetya, I Made Bagus Ananta Prasetyo Yulianto Pratama, Loviga Denny Pratama, Moch. Dendhy Putra Andreza Pratama, Oktaviano Ferdian Pratama, Wahyu Aji Pratiwi , Alissa Nur Pratiwi, Alissa Nur Pratiwi, Chintya Valentin Putri Premananto, Gancar Premananto, Gancar C Puji Widayati Pujiati, Eny Purba, Gandy Y. S. Purnamasari, Hetty Purnomo, Fajrin Purwaningsih, Prihatini PURWANTI PURWANTI Purwanto Bekti Santoso, Purwanto Bekti Puspitaningtyas, Kinanthi Puspitasari, Halfie Zaqiyah Gusti Putra, Gatum Ananta Putri Manurung, Nada Natasya Putri, April Linda Putri, Devi Setya Putri, Salsabila Sofiana Putrie Dimala, Cempaka Putro, Fanny Hendro Aryo Qorry Rizqina Hasibuan Qotimah, Khusnul Qoyyimah, Mazroatul Rachmanu, Edvian Ditya Rachmawati, Iis Rahayu Kariadinata Rahayu, Erlina Puji Rahayu, Sari Puji Rahmad Rahmad Rahmadanti, Ananda Dwi Rahmawati Apri Sujatni Raisa Alfita Husna Ramadhan Emha Damanik, Kevin Ratna Purwaningsih Ratnasari Ratnawaty, Latifah Rawati Panjaitan Razaqa, Adli Putra Regina, Lani Renny Lubis, Renny Lubis Ria Rizki Agustini Rianda Elvinawanty Rifda Naufalin Rina A. Mogea Risnanda, Mulia Risnawati, Hani Rizka Windiastuti, Rizka Rizky Polanta, Feby Rofi, Abdur Rahman Rohma, Rina Aulia Rosalina, Uki Aulia Rosidi, Dinda Oktaviona Rosmika, T. Enika ROSO PRAJOKO Rosyadi Ruimassa, Reymas M.R. Rujianto Eko Saputro Ruslan, Muhlis Ruterlin, Valen S. KADARSAN, S. Sa'adah, Alfis Sabri, Farhana Safrian, Muhamad Saiyidah Mahtari Sansao, Neva Santosa, Supriyadi Saputri, Zaniar Aisyah Saputro, Guridno Bintar Sar'an Sarafuddin, Sarafuddin Sarawinda Hutagalung Sari Harahap, Wilda Sari, Iga Permata Sari, Tri Novia Sari, Winda Arum Sari, Yunita Arum Sarifudin, Asri Wati Sarmini Sarmini Sawai, Rezki Perdani Sayyida Sayyida Sa’diyah, Maemunah Sekali, Otniel Karo Septa, Adam SEPTI WULANDARI Setiajeng Kadarsih Setiati Widihastuti Setiawan, Feri Setiawan, Topan Setiyo, Sulis Setyaji, Dimas Nugraha Setyorini, Catur Setyowati, Aprilia Shaury, Sofyan Shinta Pramartasari, Shinta Shogo Kikuta, Shogo Sholikah, Dwi Imroatus Sianturi, Anggi Derissa Sih Kahono Silaban, Selly Forelsa Silalahi, Esrawati Silviana Nainggolan, Rotua Simanjorang, Helentina Simatupang, Mahisar Simbolon, Ledis Ratna Sari Sinabutar, Dairintina Sinaga, Nurhaida I. Sinaga, Refina Lestari Singgih H. Sigit Singgih Saptadi Sinuraya, Rano K. Sipahutar, Muhammad Saut Sipahutar, Putra Indo Sema Sirait, Khatrine Tiatira Siregar, Dafitson Siregar, Melda Kristiani Siregar, Paulina Siregar, Rosnida Siregar, Surastobata Siswanti, Rini Siti Kunarti Siti Partini, Siti Sitoarum Jayaningtyas Sitorus, Friyanka H.D. Situmorang, Elis Fani Situmorang, Yosephine Deborah Sofia Ulyana Sony Nugratama Hijrawadi Sri Buwono . Sri Gunawan Sri Ngayomi Yuda Wastuti SRI WARDANI Sri Warsini stainu, ghazali stri Tarigan, Beby A Sudarno Sudarno Sudibyakto Sudibyakto Sudibyakto, S Sugeng Purwanto Sugiharto, Dwi Puji Yuwono Suharsimi Arikunto Suharto Widjojo, Suharto Suhendi, Herni Yuniarti Sulaeman, Nurul F Sulis Janu Hartati Sulistiani, Wika Sumardi Sumardi Sumiwi, Sri A. Sunarti, Titi Sunartini Hapsara Sundarta, Muhammad Diwan Suparno, Antonius Supina, Inna Sri Suprajaka Suprajaka Suriani, Seri Susatyo Nugroho Susilowati Susilowati, Nevi Sutama Sutiawan, Asep Indra Suwandi S. Sangadji Suyadi Suyadi sya, There Syamsudin Syamsudin Syamsul Arifin Syarafina Dyah Amalia Syarif Fitriyanto Syufi, Yafed Tanadi, Madeline Tanaka, Valencia Tandi Wijaya, Billy Tarmisih, Tarmisih Tedi Sudrajat Tenang Haryanto Thedjokusuma, Richard Theransq, Kathaleeya Thomy Sastra Atmaja Tika Widiastuti Tirtaraharja, Pirman Tri Novita Sari, Tri Novita Tri Setyo Wicaksono Tristanti, Devina Tsabit, Filhaq Ibnu Tsaqib, Muhammad Najmu Tyas Retno Wulan Ulfa Nurullita Urip Widodo Utami Pratiwi, Utami Utami, Nurani Ajeng Tri V, Natalia Agnes Veni Vera Sabariah, Vera Victoria, Venny Vikri, Ryan Kam Vincent Vincent, Vincent Virgia A.R, Nuke Vitan, Kelvin Wahyu Yusianto Wahyudha, Nuril Eka Wahyudi Wahyudi Walidain, Sri Nurul Wanarsih, Biyanti Dwi Wangko, Jesica Putri Injilia Wati , Suis Galischa Wawangningrum, Hary Weda Kupita Wedyaningsih, Heriyanti Wibawati, Zarima Wibowo, Akmal Fatanaufal Wicaksono, Adhiputro Pangarso Widia Darma Widianti, Widianti Widianti, Widianti Widyaningsih, Heryanti Widyastuti, Dian Ari Wijanarko, Dwi Seno Wijaya, Amabel Wijaya, Amanda Priscilia Wijayanti, Dian Sukma Wijayanti, Dian Sukma Willem, Willem William Sutanto Wirajaya Hartana, Muhammad Kahfi Wiwik Handayani Wiwik Maryati Wulandari Meikawati Wulandari, Amy Wulandari, Annisa Wulandari, Gecia Ovi Wulandari, Nita Yayuk Fatmawati, Yayuk Yonggulemba, Jose D Michael Yulfiperius, Yulfiperius Yuliana, Alvi Ratna Yulianti, Naila Dwi Yuliantinigsih, Aryuni Yuliastuti, Dian Yuniarti, Beti Yusliza Surbakti, Nursyadiva Yuwita, Melly Zain, Nur Habiba Zainal Fanani Zainuddin, Zainuddin Zannati, Annisa Zita L. Sarungallo Zulmi, Fadhli

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