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Rahman Rahman

Universitas Pendidikan Indonesia

Author-ID : 355765

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Influence and Problems of Da'wah for the Preachers In Facing the Challenge of Modernization Arwan, Arwan; Rahman, Rahman; Ghozali, Achmad; Suhaimi, Suhaimi; Saputra, Dedek
Lentera: Jurnal Ilmu Dakwah dan Komunikasi VOL 7, No 01 (2023): LENTERA
Publisher : Fakultas Ushuluddin, Adab dan Dakwah, Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/lentera.v7i1.7179

This article wants to explain the influence and problems of da'i for preachers in facing the challenges of modernization. Da'wah challenges in the modernization era will be increasingly difficult and complex both internally and externally. This challenge arises in various forms of modern society's activities, such as behavior in obtaining entertainment, tourism and art in a broad sense, which increasingly opens up opportunities for moral and ethical vulnerabilities to emerge.This research is a type of qualitative researchwith the library research approach as well as empirical social facts contained in the object under study and data collection techniques in the form of observation to see things that happen in the midst of society, then interpretation is carried out to draw conclusions. The results of this study explain that da'wah activities must be able to have a positive impactarising from the da'wah process. These impacts can be cognitive, affective and behavioral. Cognitive aspects can occur if there is additional knowledge, insight from the da'wah partners, affective aspects can take the form of feelings of pleasure, displeasure, likes and dislikes and changes in attitude, while behavioral aspects take the form of changes in behavior in accordance with the goals of da'wah.

The Development of Hadith Study in Islamic Boarding Schools and Islamic Higher Education in Indonesia Yuliharti, Yuliharti; Rahman, Rahman; Nafisah, Lailiyatun; Ridwan, Wawan Ahmad; Ali Akbar, Muhammad Yudi; Alfiah, Alfiah; Nurhaidah, Siti Nuri
SYAMIL: Journal of Islamic Education Vol 12 No 1 (2024): SYAMIL: Journal of Islamic Education
Publisher : Pascasarjana Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/sy.v12i1.8964

The study of hadith as a source of Islamic teachings after the Qur’an is an important part of Islamic studies in Indonesia, both in Islamic boarding schools (pesantren) and Islamic higher education. The study of hadith at these two Islamic educational institutions has a different style. Hadith studies in pesantren are more focused on understanding the content of text (matan) of hadith by studying the traditions contained in the books of Riyad al-Salihin, Sahih al-Bukhori, Sahih Muslim and other books. Meanwhile, the study of hadith in Islamic higher education has experienced rapid development by focusing on the study of methodological mastery, for example, sanad and matan research methodologies. The books that are used as references are also more varied, such as the book of the tarikh al-ruwat, al-jarh wa al-ta'dil, rijal al-hadith, and other contemporary hadith books. This study aims to comprehensively reveal the development of hadith studies in these two Islamic educational institutions. This type of research is field research (field research). The data were collected by conducting a direct search in the field through the methods of interview, observation, and documentation. The data collected were analyzed and presented in a qualitative descriptive manner using a phenomenological approach. The research found that the study of hadith in Islamic boarding schools and Islamic higher education had different tendencies. These two tendencies need to be mapped so that they can be used as a model in comprehensively studying the Prophet's hadith.

Pelatihan Penggunaan E-Library Di SMP Negeri 13 Jayapura Rahman, Rahman; Sampebua, Mingsep Rante; Tanjung, Rosye H. R
Abdi Masyarakat Vol 5, No 1 (2023): Abdi Masyarakat
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/abdi.v5i1.5277

Public junior high school 13 Jayapura did not implement the e-library application in the library, causing difficulties in book management, book borrowing transactions, and students needing assistance to find books in the library. The purpose of this community service activity is to apply science and technology through training in using web-based e-library applications to students of Jayapura 13 public junior high school. Training activities increase students' knowledge, skills, and interest in reading. Implementation of activities includes lectures, discussions, questions and answers, demonstrations, practice, and evaluation. The implementation of this community service activity consists of six stages, namely coordination with the school, socialization of the use of the e-library application, training and practice of using the e-library application, evaluation, and preparing reports. The results of this community service activity are that students can operate the e-library application, increase their knowledge and skills in using the e-library application, make it easier to find books in the library and increase their interest in reading through the e-library application.

Avoiding Mistakes in Understanding the Hadith of Prophet Muhammad SAW with YÅ«suf Qaraá¸ÄwÄ«'s Hermeneutics Kamarudin, Kamarudin; Sarib, Suprijati; M. Arib, Juhrah; Putra, Sudarmadi; Rahman, Rahman
AL QUDS : Jurnal Studi Alquran dan Hadis Vol. 7 No. 1 (2023)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alquds.v7i1.5874

This article aims to analyze the methodology for understanding hadÄ«th according to YÅ«suf Qaraá¸ÄwÄ«. This study uses library research methods to analyze data. The primary data are Qaraá¸ÄwÄ«'s work, while the secondary data are books and journal articles relevant to the topic of this study. The results of this study indicate that Qaraá¸ÄwÄ« offers eight steps to understanding hadÄ«th, namely defining hadÄ«th based on the Qur'Än, collecting hadÄ«th thematically, compromising contradictory hadÄ«ths, identifying asbÄb al-wurÅ«d of the hadÄ«th, distinguishing changing and unchanging means, differentiating between the literal and figurative language (majÄz), recognizing the unseen and the real, and confirming the meaning of the words in the hadÄ«th. Some points that must be avoided in interacting with á¹£unnÄh are the interpretation of the ignorant, the deviation of the extremes, and the manipulation of the heretics. Furthermore, the basic principles in interacting with á¹£unnÄh are examining the validity of hadÄ«th based on the scientific principles established by hadÄ«th experts, understanding the editorial hadÄ«th properly according to the language instructions and the context of the hadÄ«th, and ensuring that the matÄn of the hadÄ«th does not conflict with the nÄsh of the Qur'an or other hadÄ«th with a more powerful position

Religious Conversion in Hadith and the Discourse of Muslim Scholars Muttaqin, Zaenal; Sarib, Suprijati; Husain, Husain; Rahman, Rahman; Rohmah, Siti; Mokodenseho, Sabil
AL QUDS : Jurnal Studi Alquran dan Hadis Vol. 8 No. 2 (2024)
Publisher : Institut Agama Islam Negeri (IAIN) Curup

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29240/alquds.v8i2.7576

This study aims to analyze the status of hadiths that serve as the basis for the imposition of sanctions on individuals who convert from Islam to other beliefs (apostasy) and the views of Muslim scholars in understanding the legal messages behind hadiths on apostasy. This study addresses questions regarding the wording, transmission, and status of hadiths on apostasy, as well as how Muslim scholars define apostasy and interpret the legal messages of apostasy sanctions in the hadiths of the Prophet. The study utilizes the method of takhrij hadith with an analytical-descriptive approach. Both primary and secondary research data are gathered from various literary sources. The study finds that hadiths on the legal sanctions for apostasy have two forms of wording: "man baddala dinahu faqtuluhu - whoever changes his religion, kill him" and "la yahilllu damumriin muslimin illa tsalasin - no Muslim's blood is lawful except for three cases." Hadiths on apostasy sanctions fall into the category of ahad hadiths with a degree of authenticity (sahih). Furthermore, the study reveals the evolution of Muslim scholars' understanding of apostasy, wherein apostasy was initially understood solely as a departure from the Islamic faith (i'tiqad) but later came to be seen as a departure accompanied by enmity towards Islam. The scholars themselves are divided into two major groups in their interpretation of the position of hadiths on apostasy, namely the classical Muslim scholars who interpret it as a legal ruling that can be implemented against apostates. In contrast, contemporary Muslim scholars have started to criticize and reinterpret the status of these hadiths, emphasizing the need to reconsider the contextualized understanding of the legal message of apostasy sanctions. The significant contribution of this study lies in clarifying the status of hadiths on apostasy sanctions and illustrating the dynamic understanding of Muslim scholars regarding the implementation of these hadiths' messages

ANALYSIS OF CIRCUMSTANCES ABUSE AROUND THE MEDAN CITY TRADITIONAL MARKET Rahman, Rahman; Azmi, Karim; Hafiz Khuzairi, Ahmad; Sebayang, Zery Viandika; Hakim Nst, M. Irfan; Yusuf Khair, Ahmad
Proceeding International Seminar of Islamic Studies INSIS 5 (March 2023)
Publisher : Proceeding International Seminar of Islamic Studies

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Traders selling on pedestrian paths (sidewalks/pedestrians) are a common phenomenon that we can see in big cities, a phenomenon that is often found on pedestrian paths/sidewalks in Indonesia is the misuse of the function of pedestrian paths or sidewalks by street vendors. This phenomenon is also widely seen in the city of Medan, we can see this in public areas such as parks, fields, and including traditional markets. This study aims to determine the extent to which people's perceptions of the existence of traders who use the road or sidewalk or pedestrian and the impact on road users. The research method used is descriptive with a quantitative approach. (Hanifah 2018). Respondents in this study were the surrounding community, buyers and traders using purposive sampling. The results show the existence of traders who, on the one hand, have a positive impact on the traders themselves, namely creating jobs and contributing to local governments. However, on the other hand, the negative impact is causing congestion for motorists and inconvenience for pedestrians using sidewalks. While the responses from road users themselves, although they feel uncomfortable and safe using the sidewalks, they understand that the existence of traders is a humane thing in order to make ends meet. So that we can again deny that pedestrians and traders are something that cannot be separated. On the other hand, we also have to think about how to accommodate pedestrian rights in using public spaces that are safe and comfortable, but also by not ignoring the interests of the general public who also have the same rights in accessing public spaces safely and comfortably.

Enhancing Student Morality Through Religious Extracurricular Activities in the COVID-19 Pandemic Era: A Case Study in Elementary Schools in Bogor City Ginanjar, Muhammad Hidayat; Syukur, Muhamad; Rahman, Rahman; Irvansyah, Irvansyah
Jurnal Pendidikan Islam Vol. 12 No. 2 (2023)
Publisher : Faculty of Tarbiyah and Education, Universitas Islam Negeri (UIN) Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/jpi.2023.122.177-183

Purpose – This study examines improving student morality through religious extracurricular activities during the COVID-19 pandemic in Bogor City, West Java elementary schools. Design/methods/approach – Employing a case study method, this research was conducted at SDN Empang 02, Bogor City. Data was collected through participatory observation, in-depth interviews, and document analysis. Data analysis was performed interactively and reflectively to ensure validity through credibility, transferability, dependability, and confirmability criteria. Findings – The findings indicate a significant improvement in students' morality at SDN Empang 02 Bogor during the COVID-19 pandemic. The religious extracurricular program, focusing on developing students' talents and interests, has been effectively planned, organized, implemented, and supervised. Research implications – This study provides new insights into the importance of religious extracurricular activities in shaping student morality, especially in the context of the pandemic. These findings emphasize the need for a comprehensive and integrated approach to education, focusing on academic aspects and developing students' morality and character.

HUBUNGAN PENGETAHUAN, SIKAP DAN DUKUNGAN SUAMI DENGAN PENGGUNAAN ALAT KONTRASEPSI PADA PASANGAN USIA SUBUR DI WILAYAH KERJA PUSKESMAS WALENGKABOLA KABUPATEN MUNA TAHUN 2023 Herlinayanti, Herlinayanti; Ahmad, La Ode Ali Imran; Rahman, Rahman
Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo Vol 4, No 3 (2023):
Publisher : Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo

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Abstrak Latar Belakang: Berdasarkan observasi awal Di wilayah kerja puskesmas Walengkabola banyak ibu tidak menggunakan KB di karena kebanyakan dari suami mereka adalah Perantauan dan masih adanya anggap masyarakat tentang banyak anak banyak rezeki. jadi, dua alasan ini menjadi alasan paling utama masyarakat di desa walengkabola untuk tidak menggunakan KB. Sehingga perlu dilakukan penelitian untuk melihat Hubungan Pengetahuan, Sikap Dan Dukungan Suami Dengan Penggunaan Alat Kontrasepsi Pada Pasangan Usia Subur Di Wilayah Kerja Puskesmas Walengkabola. Tujuan: Mengetahui Hubungan Pengetahuan, Sikap dan Dukungan Suami Dengan penggunaan Alat Kontrasepsi Pada Pasangan Usia Subur Di Wilayah kerja Puskesmas Walengkabola Kabupaten Muna Tahun 2023 Metode: Jenis penelitian kuantitatif dengan desain cross sectional study, dan teknik pengambilan sampel menggunakan metode accidental sampling dengan jumlah sampel yakni 89 orang. Hasil: Terdapat hubungan antara tingkat pengetahuan ibu p value = 0,002) dan dukungan suami (p value = 0,002) dengan penggunaan alat kontrasepsi pada pasangan usia subur, namun tidak terdapat hubungan antara sikap (p value = 1,000) responden dengan penggunaan alat kontrasepsi pada pasangan usia subur Kesimpulan: Terdapat hubungan antara tingkat pengetahuan ibu dan dukungan suami dengan penggunaan alat kontrasepsi pada pasangan usia subur. Sedangkan, Tidak ada hubungan antara sikap responden dengan penggunaan alat kontrasepsi pada pasangan usia subur. Sehingga perlu meningkatkan penyuluhan terhadap masyarakat dengan melibatkan pasangan suami istri untuk lebih meningkatkan pengetahuan tentang manfaat penggunaan alat kontrasepsi pada pasangan usia subur (PUS) dengan memberikan edukasi melalui penyuluhan. Abstract Background: Based on initial observations, in the working area of the Walengkabola Health Center, many mothers do not use family planning because most of their husbands overseas and there main reasons for the community’s opinion that many children have a lot of fortune, so these to reasons for the community in Walengkabola village not to use family planning o it is necessary to do research to see the relationship between Knowledge, Attitude and Husband Support with the Use of Contraceptive Devices in Couples of Reproductive Age in the Work Area of the Walengkabola Health Center. Objectives: To strengthen the relationship between husband’s knowledge, atitude and support with the use contraeption for couples of childbearing age in the working area of the Walengkabola Health Center, Muna Regency in 2023. Methods: This type of quantitative researcg with a shad cross sectionl design, and pressure sampling using acidental sampling method with the number the sample is 89 people. Result: there is a relationship between the mother’s level of knowledge p value= 0.002) and husband’s support (p value=1.000) with the use of contraceptives in coupels of childbearing age, but there is no relationship betweenthe attitude (p value 1.000) of respndents and the use of contraeptives in couples of childbearing age fertile. Conclusion: there is a relationship between the level of mother’s knowledge and husbands support with the use of contraception in couples of childbearing age. Meanwhile, there is no relationship between the attitudes of respondents and the use of contraception in couples of childbearing age. So it is necessary to increase counseling to the community by involving married couples to further increase knowledge about the benefits of using contraception for couples of childbearing age (PUS) by providing education through counseling.

IMPLEMENTASI PENGELOLAAN ALAT MEDIS DI PUSKESMAS WUA-WUA KOTA KENDARI TAHUN 2022 Irmawati, Dian; Yuniar, Nani; Rahman, Rahman
Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo Vol 4, No 1 (2023):
Publisher : Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo

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Abstrak Latar Belakang: Pengelolaan alat medis adalah rangkaian kegiatan yang menyangkut aspek perencanaan kebutuhan alat medis, penerimaan, penyimpanan, pemeliharaan, dan penghapusan yang dikelola secara optimal untuk menjamin terpenuhinya kriteria alat yang baik. Namun, pada pengelolaan alat medis di Puskesmas Wua-wua terdapat beberapa alat medis yang belum berfungsi secara maksimal, proses perencanaan peralatan belum terealisasikan, penerimaan tidak sesuai antara usulan dan pengadaan, masih dijumpai perlatan rusak yang disimpan disembarang tempat, kemudian pemeliharaan belum dilakukan oleh tenaga ahli, dan beberapa peralatan belum dilakukan penghapusan.Tujuan: Untuk mengetahui informasi tentang pengelolaan alat medis di Puskesmas Wua-wua Kota Kendari Tahun 2022. Berdasarkan dari perencanaan kebutuhan alat medis, penerimaan, penyimpanan, pemeliharaan dan penghapusan di Puskesmas Wua-wua Kota Kendari.Metode: Jenis penelitian yang digunakan adalah studi kasus dengan metode penelitian kualitatif deskriptif. Informan dalam penelitian ini berjumlah 4 orang, yang terdiri dari 1 informan kunci dan 3 informan biasa.Hasil: Pengelolaan alat medis di Puskesmas Wua-wua, dalam perencanaannya beberapa kebutuhan peralatan dilakukan tiap tahun dan hanya sekali dengan melihat permintaaan kebutuhan masing-masing ruangan kemudian dicantumkan kedalam RKBMD dan disesuaikan dengan anggaran yang ada, namun proses perencanaan dilakukan berulang-ulang kali yang disebabkan kurangnya anggaran didapatkan, penerimaan peralatan belum sesuai dengan RKBMD yang telah diusulkan, namun peralatan yang diterima selalu dalam keadaan baik, penyimpanan peralatan belum efektif karena belum ada ruang penyimpanan khusus untuk peralatan sehingga peralatan disimpan diruang pelayanan, pemeliharaan kalibrasi peralatan berupa angka, yang dilakukan oleh tenknisi dalam satu tahun sekali, sedangkan pemeliharaan rutin dilakukan, oleh petugas Puskesmas dengan membersihkan peralatan medis, kemudian disterilkan, hal ini tentunya telah sesuai dengan SOP, Puskesmas Wua-wua belum melaksanakan program penghapusan dan belum ada petugas khusus untuk penghapusan.Kesimpulan: Pada pengelolaan peralatan medis di Puskesmas Wua-wua masih terdapat banyak kekurangan baik dari kurangnya peralatan, SDM, serta anggaran yang didapatkan dan hal ini dapat mempengaruhi segala aspek yang ada dalam pengelolaan alat medis. Sehingga perlu adanya peningkatan perlengkapan alat kesehatan dan mengadakan atau mengikuti pelatihan mengenai manajemen logistik agar pelayanan kesehatan menjadi efektif dan efisien. AbstractBackground: Medical device management is a series of activities related to aspects of medical device need planning, receipt, storage, maintenance and disposal that are optimally managed to ensure the fulfillment of the criteria for a good device. However, in the management of medical devices at the Wua-wua Health Center there are several medical devices that have not functioned optimally, the equipment planning process has not been realized, acceptance is not in accordance with the proposal and procurement, there are still damaged equipment stored in any place, then maintenance has not been carried out by the staff. experts, and some equipment has not been removed.Objectives: This study aims to find out information about the management of medical devices at the Wua-wua Health Center inKendari City in 2022. Based on planning, receiving, storing, maintenance and removal at the Wua-wua Health Center in Kendari City.Methods: The type of research used is a case study with a descriptive qualitative research method. There were 4 informants in this study, consisting of 1 key informant and 3 casual informants.Results: The management of medical devices at the Wua-wua Health Center is planned, some equipment needs are carried out every year and only once by looking at requests for the needs of each room and then included in the RKBMD and adjusted to the existing budget, but the planning process is carried out repeatedly due to a lack of budget obtained, equipment acceptance is not in accordance with the RKBMD that has been proposed, but equipment received is always in good condition, equipment storage has not been effective because there is no special storage room for equipment so that equipment is stored in the service room, maintenance of equipment calibration in the form of numbers, which is carried out by technicians and once a year, while routine maintenance is carried out by Health Center staff by cleaning,and sterilized, of course this is in accordance with the SOP, the Wua-wua Health Center has not implemented a deletion program and there is no special officer for deletion.Conclusion: In the management of medical equipment at the Wuawua Health Center there are still many shortcomings, both from the lack of equipment, human resources, and the budget obtained and this can affect all aspects in the management of medical devices. So it is necessary to increase medical device equipment, and organize or attend training on logistics management so that health services become effective and efficient.

ANALISIS PELAKSANAAN SOP, SARANA DAN PRASARANA, KETERSEDIAAN TENAGA PENANANGANAN KELUHAN PELAYANAN KESEHATAN PASIEN JKN DI RSUD KOTA KENDARI TAHUN 2023 Widi Astuti, Ni Putu Elis; Suhadi, Suhadi; Rahman, Rahman
Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo Vol 4, No 4 (2024):
Publisher : Jurnal Administrasi Kebijakan Kesehatan Universitas Halu Oleo

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Abstrak Latar Belakang: Indeks Kepuasan Pasien di RSUD Kota Kendari pada tahun 2020 sebesar 82%, dalam hal ini capaian kepuasan pasien berdasarkan Indeks Kepuasan Masyarakat (IKM) di RSUD Kota Kendari belum mencapai standar IKM yang telah ditetapkan oleh Kementerian Kesehatan sebesar 95%. Meningkatnya jumlah pasien rawat jalan khususnya BPJS bukan berati tidak ada keluhan. Pasien yang sangat besar kontribusinya terhadap pendapatan rumah sakit. Berdasarkan survei awal yang dilakukan di RSUD Kota Kendari, umumnya pasien JKN mengeluhkan tentang pelayanan Kesehatan yang diterimanya diantaranya proses pendaftaran pasien, sistem antrian yang lama/panjang, waktu tunggu pelayanan yang cukup lama, tidak ada umpan balik penanganan keluhan yang terupdate di pajang. Umpan balik pada papan pengaduan yang belum maksimal dan kurang menarik sehingga pasien terasa sulit untuk melihat umpan balik tersebut. Tujuan: Untuk mengetahui bagaimana penanganan keluhan pelayanan Kesehatan pasien JKN di RSUD Kota Kendari dari segi SOP, Sarana dan Prasarana, Serta Ketersediaan Tenaga. Metode: penelitian kualitatif dengan menggunakan pendekatan Case Study dengan menggunakan teknik pengumpulan data wawancara, observasi dan dokumentasi yang melibatkan informan yaitu Kasubag Pengaduan, Wadir Pelayanan, Staff Pengaduan dan pasien. Hasil: Hasil penelitian menunjukan bahwa penanganan keluhan pelayanan kesehatan dilakukan berdasarkan SOP yaitu Standar Pengaduan RSUD Kota Kendari. Bentuk sarana dan prasarana yang mendukung untuk penanganan pengaduan di RSUD kota Kendari yaitu tersedia kotak saran, melalui scan barcode, melalui WhatsApp, serta pengaduan ke unit pengaduan dan aplikasi SP4N LAPOR untuk komplain pelanggan. Namun masih ada beberapa Gedung yang belum ada kotak saran, karena ada beberapa kotak saran yang rusak dan akan dilakukan pengadaan kotak saran. Ketersediaan staf pengaduan sudah ada. Namun staf pengaduan memiliki pekerjaan yang banyak dan jumlah staf yang kurang oleh karena itu mereka kewalahan dan belum bisa mengontrol papan pengaduan yang seharusnya berisi umpan balik pasien yang menyalurkan keluhannya. Staf pengaduan tidak pernah diberikan pelatihan terkait penangan pengaduan atau yang sejenisnya dari RSUD Kota Kendari . Kesimpulan: Penaganan keluhan pelayanan Kesehatan di RSUD Kota Kendari telah dilakukan berdasarkan Standar pelayanan Pengaduan. Namun masih ada beberapa Gedung yang belum ada kotak saran. Selain itu Staf pengaduan tidak pernah diberikan pelatihan terkait penangan pengaduan atau yang sejenisnya. Sehingga rumah sakit perlu memperbaiki kualitas pelayanan dengan menambahkan sarana dan prasarana Penanganan keluhan, merencanakaan pengadaan Saranana dan prasarana penanganan keluhan dan menambah staf penanganan keluhan. Abstract Background: The Patient Satisfaction Index at the Kendari City Hospital in 2020 was 82%, in this case the achievement of patient satisfaction based on the Community Satisfaction Index (IKM) at the Kendari City Hospital has not reached the IKM standard set by the Ministry of Health at 95%. The increasing number of outpatients, especially BPJS, does not mean there are no complaints. Patients make a huge contribution to hospital income. Based on an initial survey conducted at the Kendari City Regional Hospital, JKN patients generally complained about the health services they received, including the patient registration process, a long queue system, long waiting times for services, and no updated complaint handling feedback on display. Feedback on the complaint board is not optimal and less interesting so patients find it difficult to see the feedback. Objectives: To find out how JKN patient health service complaints are handled at the Kendari City Regional Hospital in terms of SOPs, Facilities and Infrastructure, and Availability of Personnel. Methods: Qualitative research using a Case Study approach using interview, observation and documentation data collection techniques involving informants, namely the Head of Complaints Subdivision, Deputy Director of Services, Complaints Staff and patients. Results: The results of the research show that the handling of health service complaints is carried out based on the SOP, namely the Kendari City Hospital Complaint Standards. The forms of facilities and infrastructure that support complaints handling at the Kendari City Hospital include a suggestion box, barcode scanning, WhatsApp, as well as complaints to the complaints unit and the SP4N LAPOR application for customer complaints. However, there are still several buildings that do not yet have suggestion boxes, because several suggestion boxes were damaged and suggestion boxes will be procured. Availability of complaints staff already exists. However, the complaints staff has a lot of work and the number of staff is not enough because of their desires and cannot control the complaints board which should contain feedback from patients who submit their complaints. Complaints staff have never been given training regarding handling complaints or anything similar from the Kendari City Regional Hospital. Conclusion: Handling of health service complaints at Kendari City Regional Hospital has been carried out based on Complaint Service Standards. However, there are still several buildings that do not have suggestion boxes. Apart from that, the complaints staff has never been given training regarding handling complaints or anything similar. So hospitals need to improve the quality of service by adding facilities and infrastructure for handling complaints, planning the procurement of facilities and infrastructure for handling complaints and adding complaint handling staff.

Co-Authors AA Sudharmawan, AA Abas, Sirojudin Abdillah, Muharram Abdul Fattah Abdul Hakam Abdul Jabar Idharuddin Abdul Jabar Idharudin Abdul Nasir Zakaria, Gamal Abdul Rosyid Abdul Wahid Abdus Salam Junaedi Abid, Muhammad Abidin, Norma Febriyuliana Achmad Ghozali Achmad Ghozali Syafii, Achmad Ghozali Addini Magfiroh, Sabrina ADE SUTISNA, ADE Adegbeye, Moyosore Joseph Adhitya Bagus Singandaru Adli, Danung Nur Adrianto Minti Adzania, Mufida Nur Afifa, Fitria Hersiana Afli, Febrianto Afranisa, Nida Rahmi Afrizal M Agarbe, Rifky Theo Agus Irawan Agus Muharam Agustina, Neng Lelasari Ahfandi Ahmad Ahlan, Ahlan Ahmad Ahmad Ahwi, Rahmania Savitri Aisyah , Sitti Aisyah Aisyah Ajwariah, Siti Rubaiah Akhmad Farid Akhmad Ismail Akhmad, Zaenal Al Fitrah, Talitah Albahi, Muhammad Albi Ternando Alfadat, Ramsia Alfaiga, Yulya Alfajar, Muhammad Alfanisah, Nur Alfarisi, M.S AlFarisi, Mhd Rasyid Alfarisi, MS Alfathin, Aulia alfiah alfiah Alfian, Ian Alfiansyah Alfiansyah Alfina Baharuddin Ali Akbar Alia Friskila Alimuddin Hassan Palawa Alimul Halim, Ahmad Alwi, Rahman Amar, Irwan Aminah Aminah Aminullah Aminullah, Aminullah Aminuyati Amir , Muhammad Amir Amir Amir Mahrudin, Amir amir, muh Amir, Muh. Andi Maryam, Andi Anisa Andi Surahman Batara Andini Sulfitrana Andoyo Sastromiharjo Anggraini, Gian Fitria Anggriani, Sri Anggy Giri Prawiyogi ANIK KUSMIATUN Anou, Kezia Noviani Anshorullah, Anshorullah Anugrah, Muhammad Akbar Apriliana, Ruqayyah Aqli Mursadin Aqli, Muhammad AR, Masdiana Arfan, Asfar Argenti, Gili Arian Syahri Arief Rachman Arief Rachman Badrudin Arisman Arisman Ariyani, Liza Arpah, M. Arroyan, Muhammad Artis Artis Arwan Arwan Aryani, Lina Aryanto, Sani Asep Nurhuda Asfahani, Asfahani Ashariana, Ashariana Asih Kurniasih Askar, M. Aslati Aslati Asmuri, Asmuri Asran, Asran Asri Ahram Efendi, Asri Ahram Asriady, Muhammad Asriani, Devi Asrizal, Andi Asrul Azhari Muin, Asrul Azhari Assabily, Ibnu Fatih Atep Sujana Atikah, Dhiya Atirah, Tessa Putri Atriani, Atriani Atviaputra, Alvin Sienna Aulia Akbar Aulia, Monica Auliya, Nailah Sakinah Avrilia, Diva Awalia, Evita Meylani Ayu Fitri Azhar, Ibnu Aziz, Adit Mohammad Azmi Hutapea, Nurlila Azmi, Karim Azzahra Siregar, Nabila Kesya Azzahra, Rahmi Latifa Babang Robandi Babolian Hendijani, Roozbeh Bachtiar Bachtiar Bachtiar, A Bagus Widhi Dharma S Bahauddyin, Bahauddyin Baiq Nikmatul Ulya Bambang, Nursyamsi Bayani, Faizul Benny Abraham Bungasalu Bidhari, Lesty Ayu Br Sebayang, Dira Febrina Br Tarigan, Ayu Primsa Budiatiningsih, Mahmudah Buji, Grace Evelina Bunga, Martina Busup, Yenny Caecilia Bintang Girik Allo Cahya, Otong Chandra Chandra Chandra, Adyos Bobby Christanto , Mochammad Naufal Chuchita, Chuchita Damayanti, Vismaia S Damirah Darsul S Puyu Darusman Darusman Dayani, Irmah Dede Hermawan Dendi Hidayatullah, Dendi Deni Priansyah Dewata, Dewata Dewi Febrina Dewi Maryeti Dewi Sugiarti, Dewi DIAH AYU SATYARI UTAMI Diah Widyani Dian Anggraeni Maharbid Didy Ika Supryadi Dina Lutfiatunnisa, Farah Dindin Abdul Muiz Lidinillah Dingding Haerudin Diplan Dirawan, Aria Diska Fratiwi Diswandi Djasang, Syahida Djeprin E. Hulawa Donita, Salwa Audriana Dwi Kurniasih Dwi Lestari, Galuh Putri Dwi Putra, Niko Satria Dwi Rizka Zulkia Dwi Rizky Cahyani Dwianggara, Dany Dzulhaj, Nurfajriyah Efendi, Daud Rahmat Ega Apridian Ejen Jenal Mutaqin Eka Dwi Agustin Eka Sudartik Eko Pradjoko Elfrida Ratnawati Elmurtadho, Fawwaz Emir Adzan Syazali Era Octafiona Eriawaty, Eriawaty Erna Yuliana Ernawati Ernawati Ernawulan Syaodih Erni Erni Ervia Yudiati Eva Papilaya Faadihillah, Faiza Fad'ilul Hariri Fadhilah Salsabilah Fadli Ma’mun Pancar Fadliyanti, Luluk Fahrozy, Fazrul Prasetya Nur Fahrul Rozy Fakaubun Faizatun Nazilah Faizin, Muhammad Sahrul Fajriyah, Selvianur Fakhriah, Dina Farhan Farhan Farid, A.M. Miftah Farid, Muhamad Fatah, Abdul Hadjranul fatimah Fatimah Fatmawati Fatmawati Fatmawati, Fatmawati Fauzi Ahmad Muda Febi Ayu Pramithasari Febi Junaidi, Febi Febria Helena Febrina Br Sebayang, Dira Febry, Febry Fendi Hariatama H Fendy Hariatama Ferniati, Ferniati Firdaus, Atiqa Firdaus, Hasan Firdausi, Amalia Putri Firman Farid Muhsoni Firmansyah, Andre Fithra Ramadian Fithria, Fithria Fitriani Fitriani Fitrianingsih Fitrianingsih Fitriyani, Yani Fradilla, Riska Fravtie, Nenk Frijona Fabiola Lokollo Furkan, Lalu M. Futihatus Sirriyah Galih Dani Septiyan Rahayu Gandhi, Saniyauli Garaika Gargazi Gargazi Ghozali Syafâ€™i, Achmad Ginanjar, M Hidayat Ginting, Carolin Eninta Gita Astini, Miranda Tribuana Grace Evelina Buji Griando, Febriomico Gustiana, Asep Deni Hadi, Supian Hady J, Abd Haerani, Eva Hafiludin, Hafiludin Hafiz Khuzairi, Ahmad Hafizhah Al-Amanah Hafizhah, Hafizhah Hailuddin Hakim Nst, M. Irfan Hakis Hakis, Hakis Hali, Muhammad Sultan Halik, Halik Hamzah, Hardi Haqq, Muhammad Valiyyul Hardi Hamzah Hardianti, Bq Dina Hardianti, Dina Hardiyanto, La Ode Hariani Hariani, Hariani Hariansono, Hendry Wahyu Hariatama, Fendy Harifudding, Harifudding Haris Santosa Nugraha Hartati bahar Hartati Bahar Haryanti Haryanti Haryo Triajie, Haryo Hasan, Manahil Khair Hasan, Nur Fitrianingsih Hasbi Hasbi , Ibnu Malkan Hasibuan, Kalijunjung Hasnawati Hasnawati hasran, Hasran Hatim Albasri, Hatim Helmi Helmi Helmi Helvinawati, Helvinawati HENDRA GUNAWAN B11211055 Hendrika, Nova Hendrowanto Nibel Herawati Herawati Herlinayanti, Herlinayanti Hernawan Hernawan Hesty Widiastuty, Hesty Hibi, Wa Ode St. Iqlima Inayah Hidayah, Thauhidayatul Hidayat, Sabiq Al-Akhyar Hidayati Hidayati Hidayati Hilma Harmen Holga, Holga Hulfa, Ihyana Hulopi, Mahriyana Hulyadi, Hulyadi Husain Husain Husna Husna Hutahaean, Saulim DT I Nyoman Suyasa Ibrahim Majid, Maulana Ibrahim, Firmansyah Ichtiar, Muhammad Bagus Ikhsan, M. Fajratul Ikklas, Ahmad Al Ilham Ilham Ilyas Ilyas Imam Subekti Imam Subhi, Imam Indah Wahyuni Abida Indalifiany, Astrid Indra Suhendra INDRAYANI INDRAYANI Indriani, Riza Indriputri, Cut Indriyani, Anggi Insani, Liga Iqbal Maulana Irawan, Agung Irawati, Evi Irawati, Riana Irayasa, Kadek Irianto Aris Irman Suherman Irmawati, Dian Irvansyah Irvansyah Irwan Irwan Isah Cahyani Isdawati, Isdawati Ismawati Ismawati Isnaeni Isnaeni Isnasari, Wiriyanti Iwan Iwan Jabbar, Asriullah Jakawali, Gifari Jamal, Mujtaba Jamaludin Solih, Muhammad Zaky Janah, Tiyas Nur Johari Johari Jr, Muhammad Zairin Judijanto, Loso Juliaris , Pradita Juliarto, Dion Jumai, La Jumai Jumakil, Jumakil Jumni Nelli Junita Supusepa Jusmawandi Kalay, Degen E. Kamarudin Kamarudin Karamina, Neyla Rayana Karimullah, Suud Sarim Karlina Syahruddin, Karlina Karlina, Dety Amelia Kartika, Ria Kemas Muhammad Gemilang Kerek, Yemima Kesya Azzahra Siregar, Nabila Khaeriah Dahlan Khairuddin - Kharisma Nugraha Putra Kharisma Nugraha Putra Kori, Hendri Kristianus Nainggolan, Julius Krisye Pasanea Kurniawaty, Ria L. Lisnawati La Doni, La Doni La Malesi La Ode Ali Imran Ahmad, La Ode Ali Imran La Ode Muhamad Munadi La Ode Nafiu La Ode Rifaldy Rizqi Ramadan Lahata, Astrid Pratiwi Lailiyatun Nafisah Laksani, Mertiara Ratih Terry Lenlioni, Liling Lenni Fitriani Rahmat Lili Yanti, Lili Liling Lenlioni Lilis Suryani Limmon, Gino V Lina Marlina Nur Rizkiya Listantia, Nora Listiawati , Listiawati Listiawati, Listiawati Liwaul, Liwaul M. Arib, Juhrah M. Arrafie Abduh, M. Arrafie M. Hatta M. Hidayat Ginanjar, M. Hidayat M. Ilham Muchtar, M. Ilham M. Sabir M. Sholeh Ma'wa, St. Nurjannatul Maddatuang Maddatuang Maelani, Qurrotul Aeni Maharani, Nadia Dwi Maizura, Taqiyya Makino, Mitsutaku Maman Abdurahman Mansumber, Karlin Esterlin Mansur, M Maulana Mansyur Mansyur Mardiansyah, Aditya Maryani, N Masrohah, Masrohah Masyora, Nabilah Faqita Mato, Rusni Mauladina, Annas Yudha Maulana, Ahmad Mu’is Maulana, Ahmad Rezaldi Maulana, Mey Sri Mawaddah, Nurul Mega Agustini Minanda, Hasnia Mingsep Rante Sampebua Mirna Mirna Mitrawarman, Ryan Rafid Firdaus Mochammad Imron Awalludin Moh Mujibur Rohman Mokodenseho, Sabil Monica Aulia Mubarak Mubarak Mubarok, Hendi Kurnia Mubiar Agustin Muh Idris, Muh Muh Yusuf Muhamad Syukur Muhamad Yamin Muhammad Amrullah Pagala Muhammad Fadhil Muhammad Hidayat Ginanjar, Muhammad Hidayat Muhammad Jamaludin, Muhammad Muhammad Nur Muhammad Yudi Ali Akbar Muhammad Zainuri Muhammad, Karlina Bte Muhammad, Karlyna Bte Muhlisah, Nurul Mukhtar Mukhtar Mursalin, La Ode Musa, Muhajir Muslifah, Wa Ode Muslih Muslih Muslim, Shohib Mutmainnah, Zurhainun Muwahidah Nurhasanah Muzdalifah Muhammadun Nabella Alani Nadia Nadia, Cica Zahra Nafisah, Lailiyatun Nahrun Hartono, Nahrun Nana Supriatna Nani Yuniar Napitupulu, Daniel Nasruddin Syam Nasrudin Natan, Juliana Nathanael Andika, Ignatius Ngaderman, Hubertus Nirmala G, Fifi Nisfu Sakban, Nisfu Nisrina Nisrina Nizar Ali, Muhammad Nonarming, Nonarming Novi Maryani Noviana Budianty Noya, Yunita A. Nuddin, Nuddin Nuefaedah, Nuefaedah Nunuy Nurjanah Nur ‘Azah Nur, Syamsuddin Nuraeni L Rapi Nuraulia, Maya Nurdin Kamil Nurdin Kamis Nurfadilah, Tsalsa Nurfasma Islamiah Nurhaidah, Siti Nuri Nurhasanah Nurhasanah Nurhayu, Nurhayu Nuri Annisa Nurilah, Yeni Nurkhotimah, Vidanisa Nurma, Nurma Nurmulya, Wa Ode Sitti Nursetyowati, Rina Nurul Fauziah Nurwaeni, Wiwin Nurwahidah Nurwahidah Nurwahidah Nurwahidah Nurzaman, Istikhoroh Octobery, Revnussa Odang Carman Oksal, Efriyana Oktaria, Merisa Oktaviani , Monica Oktobery, Revnussa Orid Tatiana Pahlevi, Reza Shah Palangkey, Rahmi Dewanti Pancar, Fadli Ma’mun Pandra, Andika Pangesty, Desy Ayu Panjika, Yunus Praja Papriani, Nada Pertiwi Paridah Paridah Patmawati Patmawati, Patmawati Paulina, Elin Payage, Yohanis Permata Hati, Tithania Indah Pertiwi, Novalda Pertiwi, Ratnasari Piter Joko Nugroho Pomeistia, Meilynda Pomeistya, Meiylinda Prabujaya, Ilham Prama Hartami Prama, Ega Adtiya Prana Dwija Iswara, Prana Dwija Priambodo, Pramudya Wisnu Priatna, Yundara Ulfa Primsa Br Tarigan, Ayu Priyanti, Evi Priyanto, Slamet Bambang Pulungan, Raamadhan Purnamasari, Ayu Intan Purnamasari, Hanny Purnami, Ndari Purnawati, Ala Puspita, Lily Auliya Putra, Kharisma Nugraha Putra, M Dirda Surya Putra, Sudarmadi Putra, Taufan Handika Putri, Windy Utami Putu Nara Kusuma Prasanjaya Qomariyah, Novia Qurotul Aini R, Nurcahyani Pratiwi Rachma, Lula Nur Raden Mohamad Herdian Bhakti Raden Sumiadi Raden Wirawan Rafika Rafika Rahayu, Mega Mugi Rahim, Vian Febrianty Rahmi Febriyanti Raka , Erlangga Satria Ramayani, Faraditha Dwi Rambe, Baringin Al Arif Rani, Wiwin Mustika Ratnawati Ratnawati Ratuluhain, Eva Susan Ratumanan, Stelie D Razak, La Ode Ikhwan Resti Ayu Restu Libriani Retnawati Siregar retno andriyani Retno Andriyani Riardi Pratista Dewa, Riardi Pratista Rifai, Maulana Rifaldi, Luki Artur Rifqi Hidayat, Rifqi Rinding, Rinding Rinto Alexandro Ririn Hariyani Risdianto Risdianto, Risdianto Riska Herdiyanti Damanik Riska Nurhasanah Rizal Kurniansah Rizaldy, Adhy Rizka Rahmana Putri Rofiqi, M. Aufi Rohman, Yusuf Abdul Rojabi, Siti Hamdiah Rona Indara Ronald Darlly Hukubun Rony, Zahara Tussoleha Rosalia Indarti Rosalina, Annita Rosfiah Arsal Rosmiati, Etty Rosmini Rosmini Rosmita Rosmita, Rosmita Rosye H.R. Tanjung Roy Efendi, Roy Rumbekwan, Suryanti Ananda Putri Rumwaropen, Emma Lien Rusdiansyah, Nurul rusita rusita Ruslan Majid Rustandi, Ahmad S.Pd.I., M.Sy, Taupiq SaÃ¢Â€Â™diah, Ely Sabia, Firsa Shal Sachoemar, Suhendar I. Sadarman , Safar, Yusniar Purnama Safitri Hidayanti, Nuris Safitri, Temi Ainul Sahlania, Onno Salfira, Hilda Salmia, Salmia Samsuddin Samsuddin Saniwanti Saniwanti, Saniwanti Saputra, Dedek Sari, Awal Maulid Sari, Mia Zultrianti Sari, Opika Sarib, Suprijati Satria Satria, Satria Sawaluddin Sawaluddin, Sawaluddin Sayahadatun Ain, Ummara Sebayang, Zery Viandika Septiani Putri, Adelia Setiawan, Dadan Shiddieqi, Zakie Shinta Leonita Sidki, Dikri Safarudin Sigit Budi Santoso, Sigit Budi Silawati Silawati Simbiak, Esther Talita Siminto Siminto, Siminto Sintani, Dea Siregar, Muhammad Nuh Siregar, Nabila Kesya Azzahra Siregar, Sawaluddin Siti Aliah, Ratu Siti Fatimah Azzahra Siti Hadijah Siti Hamdiah Rojabi Siti Humairoh, Siti Siti Nuri Nurhaidah Siti Rohmah Sitti Hadijah, Sitti Sjahputra, Hafidz Ridha Try Sobari Sobari Sofia Hardani SOLAHUDIN SOLAHUDIN, SOLAHUDIN Solehuddin, M. Solikhun Solikhun, Solikhun Solo, Dian Munasari Soukotta, Imanuel Villian Trayanta Sri Dewi Sri Haryanto Sri Hidayati Sri Rohaetin Sri Wahyuni Sri Wulan Anggraeni Sri, Sri Asfirawati Halik St Aminah St Rahmah Steven Y.Y. Mantiri Suciati Nur Apriyanti SUDARMONO SUDARMONO Sudiarjo, Aso Sudirman Sudirman Sudrajat, Wini Sopiantini Sugianto, Efendi Suhadi Suhadi Suhaimi Suhaimi Sukatin, Sukatin Sukenda . Sukiyat Sulaimiah, Sulaimiah Sulistiawati, Sulistiawati Sulistyaningsih, Sri Sulistyaningtyas, Nunik Sulistyanungtyas, Nunik Sundari Sundari Supeno, Catur Joyo Suprapta Suprapta, Suprapta Suranti, Dea Suriyani, Wa Ode Suryanto Suryanto Susan Daniel Susi Sukarningsi Susilowati, Rachmadani Octalia Sutarman, Tatang Suwardi Suwardi Suyatna , Riki Gana Sya'rani, Ilvina Syafitri, Yoesrina Novia Vini Syahputra , Dedek Syahriyah Semaun Syamsiar, Syamsiar Syamsir, Muh. Syamsuddin Syamsuddin Syamsuddin Syamsuddin Syamsuddin, Awaludin Syamsul Arifin Syamzan Syukur Syarifudin Syarifudin Syiami, Risa Fitria Szuzter, Brian Walter Tamrin, Usman Tandjungbulu , Yaumil Fachni Tangngareng, Tasmim Tarigan, Ayu Primsa Tatang Herman, Tatang Tatat Hartati Taufan Handika Theo Jhoni Hartanto, Theo Jhoni Tinri, Darwis Nur Tiyas Puji Setianti Tonich, Tonich Trasmaditya, Ika Mustika Tri Evriani, Nova Tri Susanti Sirait Tri Ulan Purnamasari Triana, Rumba triantoro, dony arung Trisna Nugraha Tunisah, Risma Arafah Tursiva, Erva Udin Ramazakir Uke, Nadin Aprilian Ulfa, Syarifatul Umam, Choerul Umi Nurjanah Usep Kuswari Usman Usman Usman, Yulfirly Vina Anggia Nastitie Ariawan Vina Anggia Nastitie Ariawan Vismania S. Damaianti, Vismania S. Wa Ode Fimpian Andi Wa Ode Muthya Yusrin Wahyu Kumala Sari Wahyu Sopandi Wahyu Wahyu wahyuni wahyuni Waita, Stenley Jelfons Jh. Wajihadin, Dedi Walipah, Eva Warsyadi, Fadhil Dwinendra Palawa Wartono Wartono Wasalmi, Wasalmi wasik Wati, Tarisa Sholikha Wati, Zahwa Karunia Wawan Ahmad Ridwan, Wawan Ahmad Wells, Mark L WIDARTI WIDARTI Widi Astuti, Ni Putu Elis Widia Nur Jannah, Widia Nur Widya, Rani Nurcita Winardi, Agus Windi Astuti Wiryani, Kristin Wismaliya, Risa Wonda, Herlin Y, Muhammad Ilyas yadin yadin, yadin Yahya Thamrin Yakir , Julia Yamin Yaddi Yanti, Milda Yantoro, Yantoro Yaumil Fachni Tandjungbulu Yeni dwi Kurino Yovhandra Ockta Yugafiati, Rasi Yuliar, Saifuddin Yuliharti Yuliharti Yulistiani, Nila Yulyana, Eka Yumaidawati, Nurfitriani Siti Yunita Wulandari Yusuf Khair, Ahmad Yusuf Sumaryana Yusuf, Muhamad Nurhayudin Yusuf, Rivai Zaenal Muttaqin Zailani Zailani Zaitun Qamariah, Zaitun Zakaria, Gamal Abdul Nasir Zaki, Azmi Malya Zikri Darussamin Zikri, Ahmad Zimon Pereiz Zola Ari Setyanto Zulaiha, Habibah Zulamri Zulamri Zulfahmi Alwi Zulfian Armah

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