Articles
PENGARUH PROFESIONALISME KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI KABUPATEN KOLAKA UTARA
Khatimah, Ridha Khusnul;
Hakim, Lukman;
Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i2.14132
This study aims to determine the effect of employee professionalism on the quality of public services at the population and civil registration services in Kolaka Utara district. The main problem in this research is that the writer finds that the level of work professionalism is not entirely good. The type of research used is quantitative research that aims to describe the object of research or research results through data or samples, the data collection techniques used are observation, questionnaires and documentation. The method in this study used a simple regression analysis method with hypothesis testing, namely the T test. The number of samples was 50 people using the Incidental Sampling Technique Method. Based on the statistical results of the t-test for the variable employee work professionalism, a significance level of 2.699 r^table 0.278 was obtained which succeeded in proving that "Employee work professionalism has a significant effect on the quality of public services in the population and civil registration services of Kolaka Utara district. Statistically, it can be shown that the professionalism of employee work does have a significant influence on the quality of public services at the Population and Civil Registry Service in North Kolaka Regency.
PENGEMBANGAN COMMUNITY BASED TOURISM (CBT) DI DESA WISATA BISSOLORO KABUPATEN GOWA
Nurhalisa, Nurhalisa;
Hakim, Lukman;
Abdi, Abdi
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 2 (2024): April 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i2.14151
This study aims to determine the development of CBT in Bissoloro Tourism Village, Gowa Regency and to determine whether there is an influence on visitor interest. The research approach used is descriptive verification. By using data collection techniques through questions given to visitors in the form of questionnaires, also through CBT development documentation. Based on the results of research related to the development of CBT on visitor interest, the following results are obtained: Optimization of CBT-based tourism in the Bissoloro tourist area is included in the quite optimal category. Where each variable assessed is the economic, social, cultural, political and environmental aspects and the highest aspect is the environment. The visitor interest variable is included in the quite optimal category. Where each variable assessed includes attractions, comfort, facilities, infrastructure and accommodation and the highest aspect is accommodation.
PENGARUH KUALITAS PELAYANAN ADMINISTRASI TERHADAP KEPUASAN MASYARAKAT
Haryanti, Haryanti;
Hakim, Lukman;
Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 5 (2024): Oktober 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i5.16276
The aim of this research is to determine the influence of the level of community satisfaction with administrative services at the Duampanua sub-district office, Pinrang Regency. The method in this research uses quantitative research methods with descriptive research type. The data obtained was then analyzed using simple linear regression analysis. The results of this research show that the analysis of the service quality variable is in the very good category with an average of 84.6 and the analysis of the community satisfaction variable is in the very good category with an average score of 86.26. Based on the results of a simple linear regression test, it shows that the service quality variable has an effect of 0.96% on community satisfaction with a significant value of 0.000 at the Duampanua sub-district office, Pinrang Regency.
PENERAPAN TRANSPARANSI DALAM PELAYANAN PUBLIK DI POLRESTABES KOTA MAKASSAR
Hasanuddin, Nediya Syafitri;
Hakim, Lukman;
Syukri, Syukri
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 5 No. 6 (2024): Desember 2024
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v5i6.16621
This research aims to investigate and analyze the implementation of transparency in public services in making driving licenses at the Makassar City Police. This research uses qualitative research methods with case study analysis to evaluate the implementation of transparency in public services regarding public service procedures, details of service costs, and public service information in the Driving License Making study. The research results show that the implementation of transparency in public services (study of making driving licenses) at Makassar City Police is based on three research indicators, namely 1. Public service procedures which include openness on social networks by creating content regarding SOPs for making driving licenses. 2. Details of service costs are observed to be cheap and do not change. 3. Service information is transparent because all applicable SOPs are followed and services are via the web or application. However, there are still inhibiting factors in the driving license making service, namely that it has not been implemented optimally because the service depends on the system server.
KUALITAS PELAYANAN PUBLIK DI KANTOR KECAMATAN BONTOBAHARI KABUPATEN BULUKUMBA
Nurhalisa, Nurhalisa;
Hakim, Lukman;
Sudarmi, Sudarmi
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i1.17395
This research aims to determine the quality of public services at the Bontobahari sub-district office, Bulukuma district. This research uses qualitative methods with a descriptive type. Data collection techniques include observation, interviews and documentation. Data validation includes source triangulation. The results of this research show that the quality of public services at the Bontobahri District Office is direct evidence (Tangible). The results of the research show that the facilities and infrastructure such as buildings and completeness of facilities are inadequate, (Reliability) can be said to be good because by implementing monitoring and evaluation, clear communication. and following active training, the employees are very reliable in service. Responsiveness can be said to be good. This can be seen from the results of interviews with the public saying that the employees of the Bontobahari sub-district office are quite responsive to the needs of the community. Empathy (Emphaty) cannot be said to be good because there are still some employees who are not friendly towards the public.
PENGARUH KUALITAS PELAYANAN PUBLIK TERHADAP CITRA BANDAR UDARA INTERNASIONAL SULTAN HASANUDDIN KABUPATEN MAROS
Suryani, Irma;
Hakim, Lukman;
Razak, Andi Rosdianti
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i1.17401
The aim of this research is to find out how much influence public service quality variables have on the image of Sultan Hasanuddin International Airport, Maros Regency. The method in this research uses quantitative research methods with descriptive research type. The sampling used the Accidental technique for variable X and variable Y, namely 100 samples. The research results show that the service quality variable analysis is in the very good category with a value of 82.58% and the image variable analysis is in the very good category with a value of 82.02%. Based on the results of linear regression, it shows that the service quality variable has an influence of 0.97 or 97% on image with a significance level of 0.00 which is smaller than 0.05 at Sultan Hasanuddin International Airport, Maros Regency.
KUALITAS PELAYANAN PUBLIK DI KANTOR SATUAN PENYELENGGARA ADMINISTRASI SIM SATLANTAS POLRES TAKALAR
Candra, Siti Widya;
Hakim, Lukman;
Ma'ruf, Adnan
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 2 (2025): April 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i2.17480
This research aims to evaluate the quality of public services for making driving licenses at the Takalar Police traffic police driving license administration unit office by considering analysis of service costs, service facilities and service attitudes. The research method uses a descriptive qualitative approach where data is obtained through interviews, observations and documentation in the field involving various related parties such as traffic police officers and SIM service users who have direct experience with services at the Takalar Police Traffic Unit. The results of the research show that the quality of public services at the Takalar Police traffic police office is influenced by several inhibiting factors such as service costs, service attitudes of officers, inadequate availability of facilities and still need to be improved. In-depth analysis of aspects that provide a comprehensive picture of the quality of public services at the Takalar Police Traffic Unit.
PENERAPAN ELECTRONIC GOVERNMENT DALAM PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KABUPATEN LUWU
Halim, Tiara;
Hakim, Lukman;
Parawu, Hafiz Elfiansyah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/kimap.v6i1.17483
The aim of this research is to find out how electronic government is implemented in population administration services at the Luwu Regency Population and Civil Registration Service in the aspects of support, capacity and value. The method in this research uses qualitative research methods with descriptive research type. The results of this research indicate that the implementation of electronic government in population administration services at the Population and Civil Registration Service of Luwu Regency is in the good category. However, analysis shows that the implementation of electronic government in population administration services has not been fully implemented, such as making family cards, birth certificates, death certificates, marriage certificates and other population certificates because people prefer to register manually rather than online because the website is still in progress. improvements and people who are not used to using information technology are reluctant to access the websites provided and prefer to meet face to face if they need services.
Pengelolaan Barang Inventaris Milik Daerah di Kota Makassar
Anggriani, Anggriani;
Hakim, Lukman;
Haerana, Haerana
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 6 No. 4 (2025): Agustus 2025
Publisher : Universitas Muhammadiyah Makassar
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DOI: 10.26618/shmhn326
This study aims to ensure transparency, accountability, and efficiency in the management of regional inventory goods at the Makassar city regional secretariat office. By using a qualitative research method with a descriptive approach, it is intended to dig up as much information as possible from the research problem. Based on the results of the study, the management of regional inventory goods is in the form of: (1) data collection of regional inventory goods management that conducts an inventory of regional goods at least once a year. (2) In recording the management of regional inventory goods, it is usually done at least once a year to ensure the accuracy and sustainability of the data. However, some organizations may record more often. (3) As for the elimination of regional inventory goods management at the Makassar city regional secretariat office, it is proposed that the elimination process be managed by the regional financial and asset management agency. (4) Maintenance of regional goods is carried out periodically based on the condition of the goods proposed in a state that is not suitable for use or damaged within the scope of the regional secretariat. (5) As well as reporting regional inventory goods at the Makassar city regional secretariat office has been in accordance with the reporting based on the regulations that apply every year and semester.
ANALISIS LINGKUNGAN INTERNAL LEMBAGA PENDIDIKAN ISLAM
Mashuri, Mashuri;
Maisah, Maisah;
Hakim, Lukman
Jurnal Inovasi Global Vol. 1 No. 2 (2023): Jurnal Inovasi Global
Publisher : Riviera Publishing
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DOI: 10.58344/jig.v1i2.30
Penelitian ini mengeksplorasi analisis lingkungan internal Lembaga Pendidikan Islam dengan fokus pada Pendidikan Vokasi MAN 1 Bungo Plus Ketrampilan. Lingkup penelitian mencakup konsep lingkungan internal, jenis-jenis lingkungan lembaga pendidikan Islam, serta pentingnya analisis lingkungan dalam manajemen strategis. Tujuan penelitian adalah memberikan pemahaman mendalam terhadap potensi dan kelemahan lembaga, dengan analisis SWOT sebagai alat evaluasi. Melalui penelitian ini, diharapkan dapat memberikan panduan praktis dan konseptual untuk meningkatkan efektivitas dan daya saing Lembaga Pendidikan Islam, khususnya dalam konteks Pendidikan Vokasi. Kesimpulan dan rekomendasi yang dihasilkan diharapkan dapat menjadi landasan bagi lembaga pendidikan serupa dalam menghadapi tantangan dan memaksimalkan potensi internal mereka untuk mencapai tujuan yang diinginkan.