Articles
KEPUASAN ORANG TUA TERHADAP PELAYANAN KEPERAWATAN DI RUANG PERINATOLOGI
Erna Julianti;
Fajar Tri Waluyanti;
Allenidekania Allenidekania
Jurnal Ilmu Keperawatan Vol 7 No 2 (2018): Al-Asalmiya Nursing: Jurnal Ilmu Keperawatan (Journal of Nursing Sciences)
Publisher : STIKes Al-Insyirah Pekanbaru
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Kepuasan orang tua bayi prematur sangat penting sebagai salah satu langkah dasar dalam menentukan kualitas pelayanan keperawatan. Penelitian ini bertujuan untuk mengidentifikasi gambaran kepuasan orang tua terhadap pelayanna keperawatan bayi prematur di ruang perinatologi Rumah Sakit Jakarta. Teknik consecutive sampling dilakukan untuk memilih 59 orang tua bayi prematur. Analisis menggunakan distribusi mean dan standar deviasi. Hasil penelitian rata-rata kepuasan orang tua sebesar 280,07 dan domain kepuasan yang paling tinggi adalah pelayanan dan perawatan . Bagi pelayanan keperawatan dapat menjadi evaluasi terhadap kinerja perawat untuk meningkatkan kualitas perawatan bayi prematur serta kepuasan orang tua.
The Quality Management of Arabic Language Education Based on The Quality Management System (SMM) ISO 9001:2015
Mochamad Iskarim
Jurnal Alsinatuna Vol 3 No 2 (2018): June 2018
Publisher : Arabic Education Program IAIN Pekalongan
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DOI: 10.28918/alsinatuna.v3i2.1238
The study attempts at discussing the quality management with the Quality Management System (SMM) ISO 9001:2015 applied in the Arabic Language Education. The discussion was focused on elaborating seven principles of SMM ISO 9001: 2015, containing customer focus, leadership, engagement of people, process approach, continuous improvement, evidence-based decision making and management relationship. The quality management is expected to assist the Arabic language education to create quality, process and graduates who are well-prepared to compete both in the national and international levels. As a part of the process, the SMM ISO 9001:2015-based quality management elucidates a comprehensive guidance for the Arabic Language Education departments to continuously improve their system to fulfil the customer and the user satisfaction. Seen from the result, SMM ISO 9001:2015 can assist the educational institutions to produce graduates who are productive, capable and competitive in the national as well as global levels.
PENGARUH EFEKTIVITAS STRATEGI PELAYANAN DINAS KEBUDAYAAN DAN PARIWISATA KOTA PARIAMAN TERHADAP KEPUASAN PENGUNJUNG PANTAI GANDORIAH
Mesa Widya Maharani;
Aldri Frinaldi;
Adil Mubarak
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 1 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i1.13
This study aimed to determine the effect of the effectiveness of the Pariaman City Culture and Tourism Service strategy on visitor satisfaction at Gandoriah Beach. The background of this research is due to the finding of problems on the effectiveness of service strategies that are not good for visitor satisfaction at Gandoriah Beach. This type of research is quantitative research. The population of this study were visitors who traveled to Gandoriah Beach. Sampling is by using the Slovin formula and the sampling technique in this study is Simple Random Sampling. The sample in this study totaled 255 people. Data collection in this study uses a questionnaire with a Likert scale measurement scale. Furthermore, the classical assumption test consists of normality test, linearity test, heteroscedasticity test, multicoloniality test and autocorrelation test. After that, a simple linear regression test, a research hypothesis test. The results showed that there was a significant influence on the effectiveness of the Pariaman City Tourism and Tourism Office strategy on visitor satisfaction at Gandoriah Beach. Strategic effectiveness variables contribute to visitor satisfaction by 14% while the remaining 86% is influenced by other variables not examined in this study.
IMPLEMENTASI PERWAKO PADANG NOMOR 14 TAHUN 2016 TENTANG PERATURAN PELAKSANAAN PERDA NOMOR 2 TAHUN 2015 TENTANG BANTUAN HUKUM UNTUK MASYARAKAT MISKIN
Mainisya Pertiwi;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i2.15
This research aimed to analyze the implementation Mayor Regulation of Padang Number 14 of 2016 About the Implementation of Regional Regulation Number 2 of 2015 About Legal Aid to Poor People. This was a qualitative research with normative-empiric and phenomenal approach. Informants of this research were determined with purposive sampling, that was head of subsection of legal aid and human rights of Padang City Government, Legal Aid Organizations, leaders young secretary of law Padang District Court, and poor people who received legal aid. This research used primary and secondary data derived from observation, interview, and documentation study. Validity tested of this data used source triangulation technique, and than the data were analyzed with qualitative data technique. The results of the research showed that neeed some improvement in implementation Mayor Regulation of Padang Number 14 of 2016. There are supporting factors and inhibiting factors in this regulation. Padang City Government solved the problems in this policy with some efforts.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPERCAYAAN PESERTA PBPU BPJS KESEHATAN PADA BPJS KESEHATAN CABANG PADANG DI KOTA PADANG
Yossi Lusiana;
Aldri Frinaldi;
Nora Eka Putri
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 2 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i2.23
The puspose of this research is to examine the influence between the quality of service towards trust of participants of BPJS Health Care in Padang which in class of Workers Not Wage Receivers or Independent Workers. The type of research is assosiative. Population in this research are amounted to 155.669 people. The sampling technique is accidental sampling. Sample in this research are amounted to 398 people. Data collecting using a questionnaire based on a Likert scale that has been tested for validity and reliability. The results showed the public’s assessment of the quality of BPJS Health Care participant services and trust in Padang rated high (74.78% and 72.60%). There is significant influence between tangible and trust with 0.004 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.57. There is no significant influence partially between reliability and trust with 0.300 significant value. There is no significant influence between responsiveness and trust on a 0.117 significant value. There is significant influence between assurance and trust with 0.000 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.112. There is significant influence between emphaty and trust with 0.024 significant value. These hyphoteses were tested by using Model Summary and the Ajusted R Square value of 0.88. There are significant influence simultaneously between tangible, reliability, responsiveness, assurance, emphaty variables and trust on 0.000 significant value and the Ajusted R Square value of 0.168 that means the contribution quality of service to trust is 16.8%.
PENGARUH PENGELOLAAN PENGADUAN TERHADAP KEPUASAN PESERTA DI PT. TASPEN (PERSERO) KANTOR CABANG PADANG
Tessa Azhari;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 3 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i3.36
Abstract The purpose of this study was to analyze complaint management for participant / customer satisfaction at PT. Taspen (Persero) Padang Office. This research is quantitative with associative methods. The background of this research is that there werw still complaints management that had not been optimal. This research was conducted at PT. Taspen (Persero) Padang Office with a total population of 131,233 participants, consisting of active civil servants and retired civil servants. The sample in this study consisted of 100 respondents determined by Slovin formula. The data of this study were collected through questionnaires with Likert scale measurements. The data of this study were analyzed by the Simple Regression test. The results of this study proved that there is a complaint management variable on the satisfaction of participants/customers at PT. Taspen (Persero) Padang Office. Keywords: Complaint Management, Participant/ Customer Satisfaction
EFEKTIVITAS BALAI BESAR PENGAWAS OBAT DAN MAKANAN TERHADAP PENERTIBAN PELAKU USAHA KOSMETIK ILEGAL DI KOTA PADANG
Aynainil Mardiyah;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 4 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i4.38
The higher the cosmetic needs, the easier the cosmetic circulation can be found. The purpose of this study was to find out how the effectiveness of Balai Besar Pengawas Obat dan Makanan on the control of cosmetic businesses in the city of Padang. Control is done to increase legal awareness of business actors and social control. The results of this study indicate that, first, there has not been a growing adherence of business actors to existing laws, so that illegal cosmetics are still marketed. Even though guidance or socialization has been carried out, but that is not enough to raise awareness of business actors on existing laws. Second, how social control is carried out by Balai Besar Pengawas Obat dan Makanan on business so that illegal cosmetics circulation has not reached its goals and objectives, due to socialization which has not been carried out thoroughly and because of legal sanctions that have not been firmly implemented.
BUDAYA KERJA SADAR WISTA YANG RESPONSIF BAGI KESELAMATAN PENGUNJUNG (STUDI KOLABORASI PEMERINTAH KOTA PADANG DENGAN PADANG BAYWATCH DI KAWASAN PANTAI PADANG KOTA PADANG)
Sriwahyuni Sriwahyuni;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 2 No 1 (2020): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v2i1.56
Based on Law Number 10 of 2009 concerning Tourism, Article 24 Paragraph 1 Point (a) explains that one of the obligations of the government and regional governmenst is to provide tourism information, legal protection and the safety of tourist. To protect the safety of visitors who play on the coast the Padang City Government collaborates with Padang Baywatch, which is reflected in a responsive tourism-awere work culture. However, in reality there was a miss communication between the OPD involved with Padang Baywatch, the mean of safety whitch was minimal and not stand by the safety officer at the beach location. The purpose of study is to describe a work-aware tourism culture that was responsive to visitor safety (a collaborative study of the Padang City Government with Padang Baywatch in the Padang Beach Region, Padang City). This research is a qualitative research witch descriptive method. This study uses a model of work-aware tourism culture that is responsive to Aldri dan Khaidir, which was developed and modified by researchers into 3 indicators. The results of the study showed that a tourism-aware work culture that was responsive to the safety of vistors by the Padang City Government with Padang Baywatch was still not optimal, as evidence there were still many problems regarding tourism-awere work culture that was responsive to the Padang City Government’s OPD Officials concerned, as well as Padang Baywatch Volunteers.
EFEKTIVITAS RUJUKAN ONLINE BAGI PASIEN RAWAT JALAN DALAM PROGRAM JAMINAN KESEHATAN NASIONAL (JKN) DI KOTA SOLOK
Fiqih Zetrita Putri;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 1 No 4 (2019): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v1i4.76
This study aims to determine the effectiveness of online referrals for outpatients in the National Health Insurance Program (JKN) in the city of Solok and describe the constraints and efforts that realize the effectiveness of online referrals for outpatients in the city of Solok. This research is motivated by the obstacles in FKTP as well as complaints from participants or the community when the online referral system was implemented. This research uses a qualitative method with a descriptive approach. The instrument of data collection was through interviews, observations and documentation. The results of this study were the effectiveness of online referrals in the national health insurance program in the city of Solok. It was not effective because there were still some obstacles, both constraints from BPJS, FKTP, FKRTL and also complaints felt by the participants.
PENERAPAN APLIKASI SP4N-LAPOR DALAM MANAJEMEN PENGADUAN MASYARAKAT DI KOTA SOLOK
Lurensia Nindyta Angelina Haspo;
Aldri Frinaldi
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 2 No 2 (2020): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang
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DOI: 10.24036/jmiap.v2i2.122
This aims this study is to determine the Application of SP4N-LAPOR! In Solok city. SP4N-LAPOR! is an online application that is useful to make it easier for the public to submit complaints and for the government to find out the problems of public services in Solok city so that it is faster to be fixed. This research is a qualitative research which using descriptive methods. Informants were selected using a purposive sampling technique. In collecting data the research instruments were: form of interviews, observation and documentation studies. Data validity testing techniques was using the triangulation method. While the data analysis technique is done by reducing data, displaying data, and drawing conclusions and studies that have been determined. The results of the study showed the Implementation of SPAN-LAPOR aplication in public complain management in Solok city was not running well yet.